Staff & service: I forgot to check her name. She was the same (big and tall) lady who happened to check me in and out at the front desk. Her attitude was matter-of-fact and made me feel unwelcome.
All staff served in the breakfast room are nice, helpful, and friendly.
Cleanliness: My room was not very clean; White tissue crumbs were behind the entry door,
and finger marks were shown on the dark wooden desk. Somehow, they cleaned my room a day before I checked out. I think it was not worth the effort.