Ratings based on 332 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
Very accommodating staff. Overall great experience
4 out of 5
Recommended
for Everyone
by A verified traveler from Hudson

great location

Posted Apr 15, 2018
Pros: located close to family, easy and ample parking
Cons: all is well
nice renovation since my last stay, Very clean, great staff and awesome choices for breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler

rooms were clean and comfortable and quiet through

Posted Apr 5, 2018
Pros: The breakfast was great lots of varieties of food and real dishes, cups and silverware
Cons: nothing to add
Location: It was only 2 km from the downtown area and the playhouses. A good walk on a nice day or a short drive in bad weather.
A great experience at this facility. The staff was friendly and helpful. Rooms were clean and comfortable.
Comment from Hotel Management
Apr 9, 2018 by Kyle. , Hotel Management
Thank you for the great review. Breakfast is often a highlight for many of our guests and I'm pleased it was for you as well. Our proximity to town makes us an ideal location for whatever brings you to Niagara-on-the-Lake. I hope that you will be back soon and give us the opportunity to have you as our guest. Kind regards, Kyle Berketo Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from niagara on the lake

Lovely hotel in quaint town

Posted Apr 4, 2018
Great hotel, staff are so friendly and helpful. Room was very comfortable and clean. Stayed an extra night as we enjoyed it so much.
Comment from Hotel Management
Apr 9, 2018 by Kyle. , Hotel Management
Hello Kerry, Thank you for the lovely review of your recent stay. What a great compliment that you extended your stay because you were enjoying yourself so much. I hope that we'll be able to welcome you back again soon, Kyle Berketo Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

A nice place to stay.

Posted Apr 4, 2018
We experienced a pleasant stay at the hotel. Helpful and curtious staff. Clean room and comfortable beds. I would be happy to stay there again! -NB
Comment from Hotel Management
Apr 9, 2018 by Kyle. , Hotel Management
Hello NB, Thank you for your kind words about our property and our team. I'm pleased to read that you would consider a repeat visit and hope that you'll have the opportunity to make do on that in the near future. All the best, and thank you again, Kyle Berketo Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

great front desk staff, convenient locatioin

Posted Mar 15, 2018
Pros: Front desk staff, location, updates to room
Location: This hotel is located a short 3 min . drive to Niagara on the Lake, 20 min to Niagara Collection Outlets, and well situated for wine tours
We stayed 1 night in this hotel. It was during March break, so very quiet. The front desk staff was very friendly and helpful . The hotel is small -only 3 levels , and no elevator . Our room was nicely updated and spotless . The cleaning staff even left a little welcome note in our room ! A nice touch. The free breakfast included hot and cold items. The hotel gym was equipped with elliptical, bike , treadmill and free weights, and recently updated. The location of this hotel was excellent - very close to Niagara on the Lake ( which has local boutique shops , restaurants , coffee shops, and a small theatre ) The town offers historic walking tours. The hotel is ideally situated for wine tours - and fabulous shopping at Niagara Collection Outlets. Overall this hotel is great value , and I would highly recommend it.
Comment from Hotel Management
Apr 9, 2018 by Kyle. , Hotel Management
I'm so happy that you had such a great stay as our guest at the Colonel Butler Inn. I will be sure to pass along to housekeeping how impressed you were with their attention to details and with the cleanliness of the room. Thank you again for the review, Kyle Berketo Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bolton Ont

Nice hotel close to downtown

Posted Mar 12, 2018
Pros: Lovely breakfast included in room rate!
Cons: Musty smell when you walked into lobby
Location: Only a few minutes drive to downtown Niagara on the Lake-many interesting shops to explore.
We booked afternoon tea at the Prince of Wales Hotel so decided to drive down the nite before and not have the hassle of a.m. traffic.Best Western was in quieter neighbourhood and good value for money!
Comment from Hotel Management
Apr 9, 2018 by Kyle, Hotel Management
Hello Ellen, Thank you for your kind words about our property. I'm happy that you had an enjoyable experience and found the relaxation you desired to accompany your afternoon tea. Kind regards, Kyle Berketo Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Small hotel close to town

Posted Mar 4, 2018
Had a very comfortable night. Was given a room on first floor as requested (there are no elevators..2 floors) but found we were surrounded by a large group of young ladies having a stagette night. Front desk staff was able to move us to second floor where it was quiet.
Comment from Hotel Management
Mar 11, 2018 by Kyle B. , Hotel Management
Hello John, thank you for completing a survey from your recent stay. I'm pleased that in the end you had the enjoyable and restful stay you needed. I hope that we'll have the change to welcome you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location with very friendly staff

Posted Feb 19, 2018
Great experience! Only issue was water temperature, we had lukewarm showers on our second morning of stay, but otherwise a great experience
Comment from Hotel Management
Feb 19, 2018 by Kyle B. , Hotel Management
Hello, thank you for letting us know about your recent stay at the Best Western Colonel Butler Inn. I'm sorry to read that you encountered a problem with the temperature with your shower water. Generally speaking we do not have any problems with water pressure or temperature, however from time-to-time there there are mornings when all or most of our hotel guests shower at the same time which can cause a momentary drop in water temperature. I regret this was one of those times and that it impacted your experience, I can assure you that it is not the norm. I hope that you will consider staying with us again on your next trip to Niagara-on-the-Lake and wish you well until then. Thank you again, Kyle B. Front Office Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from Milton

Lovely room!

Posted Feb 18, 2018
Lovely little inn right in the heart of Niagara on the Lake. The room was attractive, very clean and beds were very comfortable. Love the three pillows on each bed! Breakfast was perfect... coffee, eggs, toast, fruit, waffles and much more. The breakfast staff was incredibly friendly and efficient. Overall I was quite impressed!
Comment from Hotel Management
Feb 19, 2018 by Kyle B. , Hotel Management
Hell Ava, Thank you for taking a moment to share a review of your most recent stay with us at the Colonel Butler Inn. I'm pleased that we met and exceeded your expectations; we have only just recently completed renovations to our guest rooms so your comments are definitely appreciated. We wish you well until your next visit, Kyle B.