Ratings based on 243 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto area

Fantastic setting in Ontario’s wine country

Posted Jan 21, 2018
Attended the annual Ice Wine Festival in Niagara on the Lake. Riverbend Is a lovely old home. Has a “plantation” feel to it. Set close to the vineyard. Georgeous views out the bedroom and restaurant dining room. Even lovely in January! Quiet setting and excellent ambience. We will go back.
Comment from Hotel Management
Jan 23, 2018 by Guest Services, Hotel Management
Dear Lois, Thank you for your kind comment. Be sure to come back in summer, the vineyard view is gorgeous. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brantford, ON

Elegance in Niagara on the Lake

Posted Jan 2, 2018
Pros: Charming, small & intimate, antique charm, cozy dining room/bar overlooking vinyard.
Cons: carpeting is at point of needing to be replaced
We enjoyed a quick overnight "retreat" from the hustle of Christmas and thoroughly enjoyed this hotel. Our suite was huge with a wonderful sitting room complete with chandelier and gas fireplace
Comment from Hotel Management
Jan 2, 2018 by Guest Services, Hotel Management
Dear Jim, Thank you for staying with us. We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2017
Very nice hotel very close to, but not within the old downtown area.
Comment from Hotel Management
Jan 2, 2018 by Guest Services, Hotel Management
Thank you for staying with us. We appreciate your feedback. Hope to see you back soon!
1 out of 5
by A verified traveler from Boston

Bait and Switch

Posted Dec 30, 2017
Arrived at the hotel only to find the room we reserved and paid for was not available. The hotel staff was no help whatsoever. They blamed everything on Expedia. Couldn't have cared less. Offered us a bottle of wine. What an insult.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2017
It was great, staff and service are amazing. Would recommend for anyone looking to get away from the city.
Comment from Hotel Management
Dec 30, 2017 by Guest Services, Hotel Management
Dear Valued Guest, Thank you for your comment. It is always our honor to provide memorable experiences for guests. Hope to see you again soon. Happy New Year!
1 out of 5
by A verified traveler from New Jersey

Bait and Switch

Posted Dec 29, 2017
Very disappointing. We booked a room with two beds and on checkin were told, very sorry, we’re busy today and we only have a room with one bed. Offered no compensation. No forewarning. No consideration. Find somewhere else to stay.
Comment from Hotel Management
Jan 2, 2018 by Guest Services, Hotel Management
Thank you for your feedback. We have addressed the issue directly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel for our Christmas vacation!

Posted Dec 28, 2017
For sure will come back in summer time to enjoy the vintage and surrounding area.
Comment from Hotel Management
Dec 30, 2017 by Guest Services, Hotel Management
Dear Valued Guest, Thank you for your comment. It is gorgeous in summer time at Riverbend Inn, and it's one of the reasons guests keep coming back. Hope to see you again soon in summer. Happy New Year to you and your family!
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo NY

Comfortable and classy.

Posted Dec 21, 2017
Very positive experience, even in off-season. That’s all.
Comment from Hotel Management
Dec 25, 2017 by Guest Services, Hotel Management
Thank you for your comment Vincent! Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from guelph

Nice spot

Posted Dec 15, 2017
My wife and I came down to NOTL just as a nice quiet getaway, the inn provided that perfectly, the staff were very accommodating and the room was cozy, the king size bed is a must. We had a blast at the local craft breweries and vineyards, local Irish pubs, Santa Claus parade. My only thumbs down is the local cab companies that don’t have more cars on the road.
Comment from Hotel Management
Dec 21, 2017 by Guest Services, Hotel Management
Dear Mike, Thank you for your kind comment. Niagara-on-the-lake is a must-go destination for a wonderful getaway, you'll be surprised what it has to offer all year long. Hope to see you again soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Posted Nov 27, 2017
Pros: Had a traditional touch, not too modern.
Location: Location is great. It is close to many other great wineries!
Our room was very spacious and cozy- the bed was comfortable, and it had a nice fireplace which kept the room very warm. The restaurant was also nice with a small intimate setting, ideal for couples or small families and the food was delicious.
Comment from Hotel Management
Dec 3, 2017 by Guest Services, Hotel Management
Dear LeeAnn, Thank you for your kind comment. It is our honor to provide memorable experience for our guests. Thank you for staying with us, looking forward to welcoming you soon.