We booked the hotel expecting to receive a room as it is advertised on the nice pictures in Expedia.com. However, when we got to the room, the bathroom was old and dirty and the room smelled like cigarets.
We complained to the staff which was very friendly. However they told us that they have different rooms layouts which means we would not always get the same rooms as the ones on the pictures. Our problem was not the layout though, it was the quality of the bathroom and the cleanliness of the suite. It looks like this hotel has some refurbished/renewed suites and some old ones. On their advertisement, they only show you the refurbished areas which made me really angry when I realised I was fooled by them and that what I paid was not what I was getting.
The staff gave us an 'upgrade' on the second day of our stay to make up for our problems on the first night but I still feel like I was fooled by the pictures they show in the website since the upgrade room was actually the quality I was expecting to get in the first place.
I would NOT recommend this hotel since you have no guarantees you will receive the renewed rooms. You might be unlucky and get stuck with their old and dirty rooms. In our first night, there was dust inside the shower on the area close to the ceiling. Even though the staff is friendly, I think this hotel is a disappointment to the Best Western franchise. Actually, it is not the first time I get disappointed with Best Western chain.