Posted Jun 4, 2016
My wife and I checked-in at the hotel on 10 May 2016 at around 6 pm after a long haul flight from overseas and went straight to bed. Some three hours later she woke me up saying that she thought she saw two people who entered and left the room in the dark. I thought she was dreaming. However, I checked that the “Do Not Disturb” sign was still in place on the outside of the door. Furthermore, and for good measure, I locked the door from the inside and went back to sleep.
A short time later the room door was flung open and a man burst into the room. He stood there in the dark in a threatening stance while shouting at his loudest voice. He said that he was from reception and that we had no right to be in that room as it was supposed to be vacant. I simply told him to go back to the register and check our name there. Still shouting, he asked me to spell my name after which I had to urge him to leave. We wondered that if he were from reception, why he didn’t try to call us on the room telephone or knock on the door before bursting in.
In the morning I made a strong verbal complaint to the manager who was at reception. He said that since the locked door was opened from the outside, it could only have been someone from reception. He confirmed that he would investigate and report back. After going back to the room I discovered that both of our keys had been disabled.
As we left the next day, the manager saw us but never tried to inform us of what had happened or offer any apology.