View from room

Reviews of Hôtel Nice Excelsior

4 out of 5
Hôtel Nice Excelsior
19 Avenue Durante, Nice, Alpes-Maritimes

Reviews

8.6

Excellent

Rating 10 - Excellent. 450 out of 1001 reviews" "
Rating 8 - Good. 394 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed yet professional staff. Tasty breakfast and free coffee. Deco alittle tired in room, however this is fault finding and did not lessen my time at hotel.
Stayed 5 nights in Mar 2024

8/10 Good

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice location and Nice-Ville train station right there. Plenty of bakeries around for morning brekky and baguettes. A lot of room and we had our own family suite. Rain shower was awesome plus separate bathtub with another rain shower! Great value for money and excellent friendly staff. The safe wasnt unlocked from last guest and reception forgot to unlock it when I asked. The lights in sofa area keeps automatically turning off after about a minute which which was annoying but they gave us a lamp as no technician on site. But we would stay here again definitely. .
Stayed 3 nights in Jan 2024
Response from db Excelsior on Jan 27, 2024
Dear Raymond,Thank you for sharing your experience! We're thrilled to hear that you enjoyed our convenient location near Nice-Ville train station and the abundance of bakeries nearby. It's wonderful to know that you found great value in our family suite and appreciated the luxurious amenities like the rain shower and separate bathtub. We're also glad to hear that our staff provided excellent service, although we apologize for the oversight with the safe and the inconvenience with the lights in the sofa area. Your feedback is valuable, and we'll address these issues promptly to ensure a smoother experience for future guests. Nonetheless, we're delighted that you would choose to stay with us again, and we look forward to welcoming you back for another enjoyable stay!Kind Regards,

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from db Excelsior on Jan 17, 2024
Dear Mary, We're thrilled to know that you had an excellent experience during your stay. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable, and we look forward to the opportunity to welcome you back for another outstanding stay in the future. Thank you for choosing us!Kind Regards,

6/10 Okay

Jaling

Traveled with partner
Disliked: Property conditions & facilities
The breakfast was great at this hotel and although there were some nice aspects of this hotel, it does not feel like a 4 star. The rooms are tiny and you can hear your neighbors. One of the concierges was rude and locked guests onto the balcony for a period of time because he didn’t see them out there.
Stayed 2 nights in Dec 2023
Response from db Excelsior on Dec 24, 2023
Dear Jaling, Thank you for sharing your experience with us. We appreciate your positive feedback on the breakfast and acknowledge your concerns about the size of the rooms and noise levels. We apologize for any inconvenience you may have experienced with our reception member; this is certainly not the standard of service we aim to provide. We take your feedback seriously and will address these issues with our team to ensure a better experience for our guests in the future. If you have any additional details or would like to discuss your experience further, please feel free to reach out to our management team. We value your input and hope to have the opportunity to improve upon these aspects during your next visit.Kind Regards,

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from db Excelsior on Dec 24, 2023
Dear Katarzyna, Thank you so much for giving us a perfect 10/10 rating! We are absolutely delighted to hear that you had such a positive experience during your time with us. Providing exceptional service and creating memorable stays for our guests is our top priority.If there are any specific aspects of your stay that stood out to you or if there's anything you'd like to share about your experience, we would love to hear more. Your feedback is invaluable to us, and we appreciate you taking the time to rate us so highly.We look forward to the opportunity to welcome you back for another fantastic experience in the future. If there's anything you need or if you have any special requests for your next visit, please don't hesitate to let us know. Thank you again for choosing our establishment, and we hope to see you soon!Kind Regards,

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, close to Nice Ville station
Stayed with my child for 4 nights, very conveniently situated next to Nice Ville train station. All staff were amazing, very friendly, helpful with all requests. We felt very welcome. The hotel is super clean, with coffee and tea facilities in the room. The breakfast was nice, and apart from the usual fresh croissants and cheese had a choice of boiled and scrambled eggs, bacon and sausages. On the downside, the room we were in was quite small but this is typical of Nice/ Cannes so kind of expected. What was unexpected, the quirky design of furniture. The bedside table that look styled as old fashion suitcase or pirate chest, but wouldn't open! The wardrobe was very small, and lack of storage was obvious. Lucky we only had 2 carry on!
Stayed 4 nights in Dec 2023
Response from db Excelsior on Dec 24, 2023
Dear Irina, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay and found our hotel conveniently located, with friendly and helpful staff. It's wonderful to know that you felt welcome and appreciated the cleanliness of our facilities.We appreciate your feedback regarding the room size and quirky furniture design. We understand that room space can be a consideration and we apologize for any inconvenience caused by the smaller room and limited storage. Your comments about the bedside table and wardrobe design are valuable, and we will certainly take them into consideration for future improvements.We're pleased that you enjoyed the breakfast selection, and we hope it added to the overall positive experience. If you have any further insights or if there's anything specific you'd like us to address, please feel free to reach out. We look forward to the possibility of welcoming you and your son back for another stay in the future.Kind Regards

10/10 Excellent

Ayhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel with excellent reception staff clean rooms excellent breakfast
Stayed 1 night in Dec 2023
Response from db Excelsior on Dec 24, 2023
Dear Ayhan, Thank you for your glowing review! We're thrilled to hear that you had an excellent experience during your stay. Our team works hard to provide top-notch service, and it's gratifying to know that our reception staff left a positive impression on you. We're also delighted that you found our rooms to be clean and enjoyed the breakfast offerings.Your kind words are truly appreciated, and they motivate us to maintain the high standards that our guests deserve. If you have any specific highlights or suggestions you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back to our excellent hotel in the future!Kind Regards

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough but not ideal for jet lagged travelers because there’s no public space after hours. Great breakfast but food allowed to get cold about an hour before service ends.
Stayed 2 nights in Nov 2023
Response from db Excelsior on Dec 14, 2023
Dear Melissa, Thank you for sharing your feedback with us. We appreciate your kind words about our breakfast and understand your concerns about the lack of public space after hours. We apologize for any inconvenience caused by the limited accessibility during late hours. Your comments regarding the timing of our breakfast service are duly noted, and we will work on improving the timing to ensure a better experience for our guests. We value your input and hope to have the opportunity to make your stay more enjoyable in the future. If there's anything else you'd like to share or if you have specific suggestions, please feel free to let us know. Safe travels! Kind Regards

10/10 Excellent

Edward

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel! Amazing customer service, excellent location!
Stayed 4 nights in Nov 2023
Response from db Excelsior on Dec 14, 2023
Dear Edward, Thank you so much for your positive feedback! We're delighted to hear that you loved our hotel and appreciated our amazing customer service. It's great to know that our location met your expectations as well. We look forward to welcoming you back in the future for another excellent experience. If you have any suggestions for improvement or specific highlights you'd like to share, feel free to let us know. Safe travels!Kind Regards

10/10 Excellent

Meelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel, polite and friendly staff, nice room with a balcony from where there was a good view over the Avenue Durante. The location is good too - the main train station is just a stone throw away, and the seaside some 10 minutes to walk. The breakfast buffet was excellent, and the WiFi worked fine. I definitely would stay again. Highly recommended!
Stayed 3 nights in Nov 2023
Response from db Excelsior on Nov 29, 2023
Dear Guest, Thank you so much for your fantastic review! We're thrilled to hear that you had a great stay and enjoyed our hotel, friendly staff, and the lovely room with a balcony offering a scenic view of Avenue Durante. It's wonderful to know that our location, in close proximity to the main train station and a short walk to the seaside, was convenient for you. We're delighted that you found our breakfast buffet excellent, and the WiFi met your expectations.Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. Thank you again for choosing to stay with us!Kind Regards,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel 2 minutes from the station and then 5 minutes from the shops. Really clean and nicely decorated. We had a very large bedroom on the 2 nd floor. Staff were nice and polite and breakfast was great. Absolutely stay again.
Stayed 2 nights in Nov 2023
Response from db Excelsior on Nov 17, 2023
Dear Barry,Thank you so much for sharing your wonderful experience! It's fantastic to hear that you enjoyed the convenient location, cleanliness, and décor of the hotel. We truly appreciate your positive feedback, and we would be thrilled to welcome you back for another stay in the future. If there's anything specific that stood out during your visit, feel free to let us know. We look forward to hosting you again!Kind Regards,

6/10 Okay

tommy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want the authentic French look and feel, then this is the hotel. Its smaller, staff is very accommodating, overall was good experience. Good walkable distance to train stations as well as Old Nice where you can find restaurants and attractions.
Stayed 2 nights in Nov 2023
Response from db Excelsior on Nov 15, 2023
Dear Tommy,Thank you for choosing our hotel and taking the time to share your feedback. We are pleased to hear that you enjoyed the authentic French ambiance and found our staff accommodating. It's wonderful that our location added to your experience, providing easy access to both the train stations and the attractions of Old Nice.We appreciate your feedback and note your rating. If there are specific aspects you believe we could improve upon to enhance the guest experience, we would be grateful for any additional insights you could share. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another visit. If there's anything else you'd like to discuss or if you plan to return, please feel free to reach out.Kind Regards,

10/10 Excellent

Monica Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was a pleasant walk to/from the shore, plaza, shopping, old town, restaurants. The staff were top for offering recommendations that lead to wonderful experiences we share stories about when asked. Would definitely encourage a recommendation and/ or consider visiting again.C’est Bon!!
Stayed 6 nights in Sep 2023
Response from db Excelsior on Nov 13, 2023
Dear Monica Jean,We are delighted to hear that you enjoyed your stay and that our location added to the convenience of your visit. It's wonderful to know that our staff could contribute to your positive experiences by providing recommendations that enhanced your time in the area.Thank you for your kind words and the recommendation. We would be thrilled to welcome you back for another enjoyable stay. If there's anything specific you'd like to share or if you plan to return and have any special requests, feel free to let us know. We appreciate your feedback and look forward to the opportunity of hosting you again. C’est Bon indeed!Kind Regards,

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 3 nights in Oct 2023
Response from db Excelsior on Nov 9, 2023
Dear Richard,Thank you so much for your kind words! We're delighted to hear that you enjoyed your time with us. If there's anything specific you loved or if you have any suggestions for improvement, feel free to share. We appreciate your feedback!Kind Regards,

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near train station and 10 minutes from Place Maddens. Friendly, courteous staff. Pleasant stay.
Stayed 1 night in Nov 2023
Response from db Excelsior on Nov 4, 2023
Dear MaryAnn,We appreciate your positive feedback and are delighted to hear that you found our location convenient. Our friendly and courteous staff are committed to ensuring every guest has a pleasant stay, and it's great to know we succeeded in your case. Should you have any specific preferences for your next visit or need any assistance, please feel free to get in touch.KInd Regards,

8/10 Good

.James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from db Excelsior on Nov 1, 2023
Dear James,Thank you for taking the time to rate your recent stay with us. We're glad to see that you had a positive experienceYour feedback is important to us, and we're always working to improve. If you have any suggestions or specific feedback on how we can enhance your experience for your next visit, please don't hesitate to share it with us.We hope to welcome you back to our hotel in the future, and we'll strive to make your next stay even more enjoyable.Kind Regards,

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel,fantastic and friendly staff who could not have been more helpful ( was even helped in opening a bottle of wine that I had bought that had a dodgy cork by the kind receptionist and her co worker, apologise but forgot their names but she was from Austria and the gent from France, also 2 lovely guests from Estonia also tried to help,multi nations coming together all for a bottle of wine!)great location for shopping, train station and tram. What a wonderful place to visit. Thanks-Phil D
Stayed 3 nights in Oct 2023
Response from db Excelsior on Oct 28, 2023
Dear Phil,Thank you for sharing your wonderful experience with us. We're delighted to hear that you found our hotel beautiful and that our staff was helpful.It's fantastic to know that you enjoyed our location, making it convenient for shopping, the train station, and the tram. We appreciate your kind words and are grateful for your visit. If your travels bring you back to Nice, we'd be more than happy to welcome you again.KInd Regards

10/10 Excellent

Michael

Fine base for stay in Nice
Friendly staff , comfortable room.Very good breakfast. Hotel was tastefully decorated and welcoming. We even managed to get a late night drink at the bar.
Stayed 1 night in Oct 2023
Response from db Excelsior on Oct 28, 2023
Dear Michael,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel, from the friendly staff to the comfortable room and the very good breakfast.It's great to know that you found our hotel tastefully decorated and welcoming, and that you were able to enjoy a late-night drink at the bar. Your positive feedback is greatly appreciated, and we look forward to welcoming you back on any future visits to provide you with another wonderful experience.Kind Regards,

8/10 Good

Ateka

Traveled with family
Liked: Staff & service
Disliked: Amenities
It is convenient
Stayed 3 nights in Sep 2023
Response from db Excelsior on Oct 20, 2023
Dear Ateka, Thank you for taking the time to share your feedback about your stay at our hotel.We're glad to hear that you found our hotel convenient. We aim to provide a comfortable and accessible experience for all our guests, and we're delighted that you had a positive stay.If you have any specific suggestions or comments to help us improve your experience even further, please feel free to share them. We value your input and look forward to welcoming you back in the future.Thank you for choosing Hôtel Nice Excelsior.Kind Regards,

10/10 Excellent

Lacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
The young woman who greeted us in the afternoon when we arrived, Tanya, was great. She is a five star employee. The rooms were excellent and the location great. Some cereal bowls were dirty at breakfast, and the bread ran out before breakfast was over. The blond headed man who was on duty at 4 in the morning the day we left made inappropriate pro-Trump political comments regarding the trials of the former US president.
Stayed 3 nights in Sep 2023
Response from db Excelsior on Oct 3, 2023
Dear Lacy, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with Tanya, who welcomed you during your arrival, and that you found the rooms excellent and the location convenient.We sincerely apologize for the issues you encountered during breakfast, such as dirty cereal bowls and the bread running out before the meal was over. We take such matters seriously and will address them with our dining team to ensure this doesn't happen in the future.Regarding the inappropriate political comments made by a staff member, we deeply regret any discomfort this may have caused. Such comments do not align with our standards of professionalism and respect for all guests. We will investigate this matter further and take appropriate action to ensure it doesn't happen again.Your feedback is invaluable to us as it helps us improve our services and maintain a welcoming environment for all guests. We hope that despite these concerns, you had an overall enjoyable stay with us, and we appreciate your understanding. If you decide to visit us again, we'll strive to provide you with an even better experience. Thank you for choosing our hotel.Kind Regards

10/10 Excellent

Jairo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, clea, good service
Stayed 1 night in Sep 2023
Response from db Excelsior on Sep 27, 2023
Dear Jairo, We appreciate your positive feedback! It's great to hear that you enjoyed the area, found the hotel clean, and received good service. If you have any more comments or suggestions, please feel free to share. We hope you have a wonderful time during your stay!Kind Regards

10/10 Excellent

Gissella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angel, at the front desk, was super informative and very nice. Loved the room decor.
Stayed 3 nights in Sep 2023
Response from db Excelsior on Sep 27, 2023
Dear Gissella, Thank you for your feedback! We're delighted to hear that Angel provided you with informative and friendly service, and that you enjoyed the room decor. If you have any more comments or suggestions, please feel free to share. We hope you have a fantastic stay!Kind Regards

6/10 Okay

Paul

Wonderful old building with quirky room touches
Chosen as it it close to the rail station. Wonderful old building with quirky room touches.
Stayed 5 nights in Sep 2023
Response from db Excelsior on Sep 23, 2023
Dear Paul,Thank you for choosing our hotel for your stay! We're glad you appreciated the unique charm of our hotel. Your feedback is valuable to us, and we'll continue striving to make improvements to provide an even better experience for our guests. We hope to have the opportunity to welcome you back in the future.Kind Regards,

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
We went for the World Cup so it was pricey but no complaints. Good air con. Could have had nicer pillows
Stayed 1 night in Sep 2023
Response from db Excelsior on Sep 23, 2023
Dear Tracey, Thank you for choosing our hotel during the World Cup! We're pleased to hear that you had a comfortable stay with the help of our effective air conditioning. We appreciate your feedback about the pillows, and we'll certainly consider ways to make them even more comfortable for future guests. Your satisfaction is important to us, and we hope you had a memorable World Cup experience in addition to your stay with us. If you're ever back in the area, we'd be delighted to welcome you again.Kind Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful. Great location near the SNCF train station and a short walk to the trams. Room was clean, WiFi was fine, and the room balconies were a nice touch for coffee in the morning
Stayed 2 nights in Sep 2023
Response from db Excelsior on Sep 23, 2023
Dear David, We're delighted to hear that you had a pleasant stay with us! It's wonderful to know that you found our staff to be friendly and helpful, and that you enjoyed our convenient location. We agree that sipping coffee on the room balconies is a great way to start the day. Thank you for your kind words, and we hope to welcome you back again in the future!Kind Regards,

10/10 Excellent

rena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful staff!!!
Stayed 3 nights in Sep 2023
Response from db Excelsior on Sep 16, 2023
Dear Rena, We appreciate your kind words! Our staff is dedicated to providing excellent service and making your stay enjoyable. If you have any specific feedback or if there's anything else we can assist you with, please feel free to share. We hope to have the pleasure of welcoming you back in the future!Kind Regards

10/10 Excellent

Mohammad-Hossein

Liked: Cleanliness, staff & service, property conditions & facilities
Great thanks
Stayed 2 nights in Sep 2023
Response from db Excelsior on Sep 16, 2023
Dear Mohammad-Hossein, You're very welcome! We hope to have the pleasure of welcoming you back in the future! Kind Regards,

10/10 Excellent

Luis Sebastian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer services , breakfast was good special thanks to Candice , also thanks to the great people at the front desk,special thanks to Alexander hope I spell ok thanks for your knowledgeable service and help on our tour’s. Every body was fantastic thanks again
Stayed 6 nights in Aug 2023
Response from db Excelsior on Sep 4, 2023
Dear Luis,We appreciate your wonderful feedback! It's fantastic to hear that you had an excellent experience with our customer service, especially with Candice and Alexandre. We take pride in providing knowledgeable and helpful service to enhance your stay. Your kind words will be shared with our team, and we hope to have the pleasure of serving you again in the future. Thank you for choosing us!Kind Regards

8/10 Good

Nicholas, Brunswick East

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Half the staff were very good, particularly Jean-Rene who checked us in. There were a pair of younger men who worked there in the afternoon who were disinterested, but they were in the minority. The room was small and comfortable. We visited in a heat-wave and the aircon was excellent. The toilet is very small – if you’re any taller than about 175cms you’re not going to have any room when you sit down. The bathroom was average – the shower did not drain properly, so we had to improvise with a series of towel-based dams to prevent the entire room flooding. This seems to be a long-standing issue, as the room showed some signs of water damage on the floor. For some inexplicable reason our room was not serviced on the last day of our stay. Breakfast was good, but as with any buffet, the earlier you get there the better (for variety’s sake). One of the coffee machines was more efficient than the other. There’s a filtered water machine in the lounge, but there were never enough clean glasses over the course of the day. They included both a welcome and departure gift, which was appreciated. It’s also in a pretty central spot, especially if you intend to use the trains to travel around the region. It’s ‘near’ the beach, but I wouldn’t stay here if that was your interest in Nice. Overall, it was a very positive stay, but there are just enough issues with the hotel to prevent me from unreservedly recommending it.
Stayed 4 nights in Aug 2023
Response from db Excelsior on Aug 28, 2023
Dear Nicholas,Thank you for taking the time to share your feedback with us. We're glad to hear that Jean-Claude provided you with a positive check-in experience and that the air conditioning helped you during the heatwave. We apologize for any inconveniences you encountered during your stay. Your comments regarding the size of the toilet and the bathroom's drainage issue have been duly noted and we'll look into addressing these concerns.We're pleased that you enjoyed the breakfast and the amenities provided, as well as the central location of the hotel. We appreciate your detailed insights, and while your stay was generally positive, we'll take your constructive feedback into account to further improve our services. Thank you for choosing us for your stay in Nice, and we hope to have the opportunity to welcome you back in the future.Kind Regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from db Excelsior on Aug 26, 2023
Dear Anne, We are thrilled to hear about your perfect experience at our hotel! Thank you for your glowing review. We're pleased that you found our services up to your expectations. Your satisfaction is our priority, and we look forward to delivering another exceptional stay during your next visit. If you ever have any special requests or preferences, please feel free to let us know. We can't wait to welcome you back for another wonderful stay.Kind Regards

8/10 Good

MAUREEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from db Excelsior on Aug 26, 2023
Dear Maureen, Thank you for sharing your feedback with us. We're glad to see you had a positive experience during your stay. If there's anything specific you feel we could improve upon to make your next visit even better, please don't hesitate to let us know. Your input is valuable to us as we strive to enhance our services. We hope to welcome you back in the future for an even more enjoyable stay.Kind Regards

2/10 Terrible

Tessi

Stayed 1 night in Jul 2023
Response from db Excelsior on Jul 22, 2023
Dear Guest, We apologize for the unsatisfactory experience you had during your stay. Your feedback is important to us, and we would like to understand more about the issues you encountered so we can improve. If you could provide us with specific details or concerns, we'll do our best to address them promptly. Our goal is to ensure every guest has a pleasant and comfortable stay, and we regret that we fell short of meeting your expectations this time. We value your input and hope to have the opportunity to make it up to you in the future. Please feel free to reach out to us directly with any further comments or suggestions. Thank you.Kind Regards

10/10 Excellent

Lyall

Traveled with partner
What a absolute gem! This is such a fantastic boutique hotel, from the staff who made us feel like friends to the fantastic view and ease of the location. I would highly recommend this hotel to anyone traveling to Nice. Close proximity to absolutely everything, the hotel is very clean and walkable to all the must see locations. Thanks for everything Hôtel Nice Excelsior! See you on the next trip!
Stayed 2 nights in Jul 2023
Response from HOTEL EXCELSIOR on Jul 9, 2023
THANKS FOR THIS COMMENT . W'LL BE HAPPY TO RECEIVE YOU AT ANY MOMENTBEST REGARDSFRONT OFFICE

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
I could not have asked for a better group of people working at the excelsior. They were all so nice and helpful.
Stayed 2 nights in Jul 2023
Response from db Excelsior on Jul 8, 2023
Dear Nancy, Thank you for rating us 5/5! We're delighted to hear that you had an excellent experience at our hotel. We strive to provide the best service and accommodations for our guests, and it's wonderful to know that we met your expectations. Should your travels bring you back to the area, we would be thrilled to welcome you again and provide you with another outstanding stay. Thank you for choosing our hotel and for your positive rating!Kind Regards,

10/10 Excellent

Kamran

Stayed 3 nights in Jun 2023
Response from db Excelsior on Jul 31, 2023
Dear Kamran, Thank you so much for your kind feedback and for rating us with a perfect score! We are thrilled to know that you had an excellent experience during your stay with us. Our team takes great pride in providing top-notch service, and we are delighted that our efforts met your expectations.Your satisfaction is our utmost priority, and we are grateful for your recognition of our hard work. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know.We look forward to welcoming you back for another fantastic stay with us!Kind Regards,

10/10 Excellent

adriana, hartsdale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were wry nice , room was nice but they need to change their bathroom supplies more often and better quality ( shower gel and shampoo )
Stayed 2 nights in Jun 2023
Response from db Excelsior on Jul 1, 2023
Dear Adriana, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our friendly staff and nice rooms. Your feedback regarding the bathroom supplies is valuable to us, and we will certainly take it into consideration for future improvements. Ensuring the quality and freshness of our amenities is important to us, and we apologize if we fell short in this aspect during your stay. We will review our processes to ensure a more consistent and higher-quality experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide an even better experience. Kind Regards

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from db Excelsior on Jun 24, 2023
Dear Guest,Thank you for rating us a perfect 10 out of 10! We are thrilled to receive such positive feedback and to know that you had an excellent experience during your stay and we look forward to welcoming you back for another fantastic stay!Kind Regards

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel 🏨, convenient location, cute 20th century building, comfortable size of the room ❤️
Stayed 1 night in Jun 2023
Response from db Excelsior on Jun 12, 2023
Dear Ekaterina, Thank you for your positive feedback! We are delighted to hear that you had a very good experience at our hotel. We take pride in our convenient location and the charm of our 20th-century building. It's great to know that you found the size of the room comfortable and to your liking.Your satisfaction is our top priority, and we appreciate your kind words. We hope that your stay with us was enjoyable and that you had everything you needed for a comfortable and pleasant experience. Kind Regards

10/10 Excellent

Vira

Traveled with group
Friendly staff, clean, great location- 10 min walking distance to the beach, downtown, restaurants; 3 min from the train station.
Stayed 4 nights in May 2023
Response from db Excelsior on May 27, 2023
Dear Vira, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay with us. Our team takes pride in providing friendly and attentive service to our guests. We're also delighted that you found our hotel to be clean and enjoyed our convenient location. Being just a short walk away from the beach, downtown area, restaurants, and the train station is definitely a plus. Your positive comments are truly appreciated. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon! Kind Regards

10/10 Excellent

Vesna

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with warm staff, great service
Usually stay in Cannes but learned via this first stay that Hotel Excelsior is an excellent alternative option for a stay during the Festival and any time I head to this wonderful part of France. Excellent location steps from the train station. Spacious room. I had guests over breakfast and was impressed at how warmly the staff received all of us. Will be back!
Stayed 2 nights in May 2023
Response from db Excelsior on May 27, 2023
Dear Vesna, Thank you for your fantastic review! We're delighted to hear that you had a wonderful stay with us and found Hotel Excelsior to be an excellent alternative for your visit to the Festival. Our convenient location near the train station makes it easy to explore the area. We're glad you enjoyed the spacious room and that our staff made you and your guests feel warmly welcomed during breakfast. Your kind words are greatly appreciated. We can't wait to have you back as our guest in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Kind Regards

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super-friendly and helpful staff. Rooms are modern, spacious and clean. Breakfast is standard continental and really good. Quiet for a city location - a few mins walk to the train station, 5mins to the tram, 15-20mins walk to the old town and promenade. I've always stayed around the old town, never in this area but I'm converted and would definitely look to stay here for my next visit to Nice.
Stayed 5 nights in Apr 2023
Response from db Excelsior on Apr 11, 2023
Dear Robert, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our staff super-friendly and helpful, and that you enjoyed our rooms. It's great to know that you also enjoyed our breakfast and found our location convenient for accessing various attractions in Nice. We're glad to have converted you to this area and that you would consider staying with us again on your next visit to Nice. We look forward to welcoming you back for another enjoyable stay! Kind Regards

4/10 Poor

Marcel

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
A nice stay overall. Amazing staff and breakfast but thats where it all stopped. The room we stayed in it was so unpractical we nearly wanted to check out and find somewhere else.. No wardrobe at all,or any units or drawers that we could have used for out stuff , so we had to live out the suitcase for 3 days . very small shower which was leaking everywhere and an impossible to use toilet . It was so small you could not sit comfortable on it and have the door closed. Sounds like a joke but it was literally that. Luckily we are both short people and we somehow managed with just a few head bumos and scraped elbows but taller people would stood nk chance for pravicy😅 The hotel is very convenient located by the main train station and thats a bonus.
Stayed 3 nights in Mar 2023
Response from DB Nice Excelsior on Apr 3, 2023
Dear Marcel, Thank you for sharing your experience with us. We are glad to hear that you found our staff amazing and enjoyed our breakfast, but we are sorry to hear that the practicality of the room fell short of your expectations. We understand that some lack of space can be frustrating and we will certainly take this feedback on board to see what changes we can make in the future.We are also sorry to hear about the issues with the shower and toilet in your room. We will have our maintenance team investigate and rectify the situation as soon as possible.Thank you for choosing to stay with us and for sharing your feedback. We hope that you will consider staying with us again in the future, as we strive to continuously improve and provide the best possible experience for our guests. Kind Regards

2/10 Terrible

Zita, Gillingham

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If I could I would give no starts at all. Taking away the fact that after the first night I almost ended up in the hospital as I had to stay in a toxic room full with rotting fumes and mold unfortunately there's nothing which this hotel can offer and definitely not a four start property. (The day after they forced us to stay in the room it has been taken out of function which shows how bad the situation is)The hotel advertised are not the same as in real life. As a hotelier with 17 years of experience working internationally I feel that this property is grossly neglected. PLEASE DO NOT advertise this property as four star. What we experienced was rot in the rooms and the breakfast room, bad breakfast which included sour milk, no food (people were fighting for a roll), lose fittings, badly appointed rooms to the extent that we had to walk sideways to get to the toilet, plastic coffee cups in the bathroom, no soap dish etc. and I can go on and on. We paid to a certain type of room and being put into a lower category. Still waiting for the refund which we have been promised at check out. The management is invisible and never responded to my pleading email to help us sorting out the situation. (Apparently the GM was on holiday hence we did not get any help) Please stop misleading people and put things right so this lovely building receives the attention it needs. It is located in a nice neighbourhood and can offer a lot.
Response from DB Nice Excelsior on Mar 5, 2023
Dear Mrs. Varga, Thank you for taking the time to share your feedback on your recent stay here at Nice Excelsior.We strive to exceed all of our guests expectations and offer service in a way that will keep our guests coming back again and again. Unfortunately, this did not happen for you. Again, we sincerely apologize for that.Should you have a change of heart, we would love the opportunity to host you again. If you are interested in giving us one more try to change your opinion of your experience here, we remain at your service ready to assist you.Kind Regards

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel during a recent business trip. The staff at reception are incredibly helpful and professional. They really do go above and beyond. The rooms are great, and the breakfast is outstanding. The hotel is perfectly located, very close to the centre of Nice (3-5min walk).
Stayed 1 night in Feb 2023
Response from db Excelsior on Feb 25, 2023
Dear Martin, it's a real pleasure to read your review on our hotel. We've been delighted to host you and we are certainly looking forward to see you back with us. Have a nice day. Kind Regards

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandeur and plasterboard
The hotel frontage is very elegant. I had a very efficient and friendly welcome, indeed all of the reception staff were pleasant. The public areas are tastefully decorated throughout - grey patterned carpets and abstract wall art. Wide staircases and landings on each floor. The rooms however are narrow and have wooden floors. Worst of all rather thin walls! TV next door could be very clearly heard. Ear plugs are strongly recommended, in addition there is the almost constant sound of water trickling (don't know why). Tasteful spacious bathroom with red mosaic tiles. The bath tub had a rainfall shower with cube shaped taps. There was also a separate hand held shower head- this I think has been repeatedly dropped onto the tub because it was heavily chipped. The safe and power points were awkward to access as they were inside doorless cupboard space. Wifi in the hotel is totally useless! It would not allow a connection due to a privacy / certificate issue. breakfast is served at 7am but the aromas of the preparation can be detected wafting upstairs two hours earlier. Lovely selection of cereals, breads, preserves, cheeses, cold meats, pancakes, croissants, cakes and yogurts and the hot selection contains scrambled egg, bacon and sausages. Pure orange juice too!, lovely not to have sickly sweet from concentrate.
Stayed 3 nights in Feb 2023
Response from Hôtel Nice Excelsior on Feb 15, 2023
Dear Guest, Thank you so much for sharing your stay with us. Thank you for your detailed description of your stay at the Nice Excelsior hotel. Thank you also for the remarks which will of course be taken into consideration.Best regards, Hôtel Nice Excelsior

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Hôtel Nice Excelsior on Feb 1, 2023
Dear Guest, Thank you so much for your feedback and the great rating given your stay at the Hotel Nice Excelsior Best regards,Hôtel Nice Excelsior

8/10 Good

Antigoni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Enjoyed our stay. Staff went out of their way to be very accommodating. Each and every staff member we came across was so lovely and friendly. Property (reception) was very clean… breakfast in the morning was simple but nice. Only thing I would say is that you should get to breakfast before 10.00am otherwise there will be nothing left to eat. We were left without eggs today when we arrived at 10am which was quite sad… their eggs (which we were “in time” for the previous day) were awesome and tasty! Just wish we got what we paid for in terms of buffet breakfast… especially considering breakfast finishes at 10.30am. Anyway… on the whole really great experience. Would strongly recommend. In terms of location - I’m sooooo glad I picked this stay! Walking distance to all of the main sights!!!! Brilliant!
Response from Excelsior on Jan 17, 2023
Dear Guest, Thank you so much for choosing your Hotel for your stay in Nice and Thank you again for your kind review. It was a great plaeasure to welcome you to The Hotel Nice Excelsior and We hope to see very soon In Nice.Kind regards, Hôtel Nice Excelsior

10/10 Excellent

Luca

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and calm. Staff was very supportive and accomodating when we wanted to merge two seperate bookings, so we did not have to change rooms halfway our stay.
Stayed 4 nights in Dec 2022
Response from Excelsior Hotel on Dec 29, 2022
We would like to sincerely thank you for your comment. We are delighted that you enjoyed the Excelsior hotel and the reception service.Looking forward to welcoming you again soonBest Regards

10/10 Excellent

Enny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and breakfast
Stayed 1 night in Dec 2022
Response from DB Nice Excelsior on Dec 21, 2022
Dear Enny, We are so happy to read your review and to be part of your wonderful memories. We look forward to welcome you again. Kind Regards