Ratings based on 411 Verified Reviews

4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool UK

Conference in Cannes

Posted Mar 22, 2017
Pros: Location for station, quirky decor well maintained and clean.
Location: Handy for station 15 minutes walk to main shopping restaurant area
Used hotel as a cheaper last minute option for trip to MIPIM conference in Cannes. Hotel very close to station in area which appears a bit mixed but had no issues.The hotel itself was very clean quirky with excellent helpful staff. only issue was that the bar only operates in the summer. NIce quiet quirky hotel ideal if you want to explore the area by train
2 out of 5
by A verified traveler

disappointing and not good value

Posted Feb 28, 2017
Pros: location
Cons: better attention to maintenance.
only one towel in the bathroom. one of the bathroom lights did not work. bed too small for two people. fire alarm was broken and the alarm was endless.
Comment from Hotel Management
Mar 4, 2017 by Front desk, Hotel Management
Dear guest, we would like to thank you in a first place for choosing our hotel during your last stay in Nice. We are glad to see that you enjoyed the localisation of the hotel. We feel very sorry about the bathroom light. Concerning the bed, we actually have queen or king size bed in our rooms, so we are very surprised if you found it small. We invite you in a future trip to contact the front desk team for any issue in order to fix it, by changing your room for example. We understand that the fire alarm annoyed you, but please note that it was a situation beyond our control, and we feel very sorry about this situation. We hope that you still had a great time with us, and we hope that we could welcome you back here at the Exceslior Nice under better conditions. Kind regards, Front desk.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Spotless except for THIN WALL

Posted Feb 21, 2017
The hotel is hiding but definitely close to Nice train station and bus stop for Nice airport. The room was clean and well maintained and so was the bathroom. The room was well decorated and gave me a nice 'not a daily life' experience. It was a bit small but good enough for a light traveler like me. There was a mini bar but no kettle in the room. But you can request to the reception. This might not a hotel's fault but I was annoyed by next door with loud TV noise at 2:00am because of thin wall. It might depend on your good luck, I guess.
Comment from Hotel Management
Feb 24, 2017 by Front desk, Hotel Management
Dear guest, We would like to thank you for choosing the hotel Excelsior during your last stay in Nice.We are delighted to see that you enjoyed your stay with us, even you had some noise troubles. We feel sorry for this inconvenience, that is completly beyond our control and that hindered the quality of your rest. We hope to have the opportunity to welcome you back again, under better conditions to let you forget this disappointment. Thank you for sharing your experience, Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Close to Everything- convenient!

Posted Jan 28, 2017
Wasn't what I expected, but was a good stay overall. Staff were friendly and helpful. It is a quaint, boutique-style hotel with lovely cultural feel. However there is no room service- that in no way takes away from the experience.
Comment from Hotel Management
Feb 4, 2017 by Front desk, Hotel Management
Dear guest, we would like to thank you for your interest on the hotel Nice Excelsior.We are delighted to read your comments about the staff and the hotel's atmosphere. Concerning the room service, we are actually working on it, and it should be set up very soon. We hope that you still had a great time with us, and that you'll have the opportunity to try the new room service. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, MI

Time at the Excelsior, Nice

Posted Jan 2, 2017
Pros: Convenience.
Cons: Just a bit tight room size.
Location: Nice walk to town where everything is. Also if traveling by train very close by.
Great Hotel! Friendly, helpful staff. Rooms are a bit small but have all that you need. Good breakfast spread. Short walk to town. Enjoyed our stay
Comment from Hotel Management
Mar 19, 2017 by Front Desk, Hotel Management
Dear guest, We would like to thank you first for choosing the Hotel Nice Excelsior for your last stay on the french riviera. We would like to thank you as well for sharing your experience. We actually feel glad to read all these positive comments from you. We hope to welcome you back soon one day for another trip here in Nice, Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from kcmo

close to the train station...nice!

Posted Dec 31, 2016
Pros: most things
Cons: see above
Location: lots of street food near but most of it is bad
needs a laundry facility....water and ice machine.....restaurant in house that serves more than breakfast....and a valet or a parking lot
Comment from Hotel Management
Jan 7, 2017 by Front Desk, Hotel Management
Dear guest, we would like to thank you mainly for your interest on the Hotel Nice Excelsior. We are glad to read that you enjoyed most of things about our hotel. Concerning the laundry facility, we actually propose the guests a laundry service, which is on demand. Please feel free to ask the front desk team for any inquiries, we'll be glad to answer to your needs. Concerning the restaurant, we're actually working on a room service, we'll be very glad to present it to you in a future stay. Finally, concerning the parking lot, we propose a parking with a special rate for our guests, but this service should be reserved in advance as we have lots of demands. We stay at your disposal for any inquiries, and look forward to welcome you back soon here in Nice. Kind regards,
2 out of 5
by Nathalia

Should be a 2-star place

Posted Dec 22, 2016 on Hotels
Rooms are not clean, low quality breakfast, maid "forgot" to make our room even though we were out at 8am and didn't come back until 4pm. We asked for fresh towels but the front desk said they couldn't give us any past 4pm. Hotel door is closed past 10pm and there is no doorman. We were locked out for over an hour despite multiple calls and emails. Good luck waking-up the person in night shift and make sure to apologize for waking him up!. Overall, the hotel is decent, creatively decorated, close to a train station in a bad area, but really overpriced. This should be more like a 2-star place and prices should be adjusted accordingly
5 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
The hotel and room were absolutely beautiful. Staff was very welcoming. The bathroom was a little small and the shower leaked, but everything else was great. Breakfast was wonderful.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for choosing the Excelsior during your last stay in Nice. We thank you as well for sharing your experience. We are very glad to read all your comments concerning the staff and the Hotel. We are sorry concerning the bathroom, but if you come back one day, we invite you to contact the reservation desk to have more informations about other categories of rooms, which have bigger bathrooms. We look forward to welcome you back, Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brixham, UK

Clean, comfortable and convenient

Posted Dec 18, 2016
Pros: Convenient location, for both the town and the railway station. Cleanliness and helpful staff throughout.
Cons: You can't improve on perfection!
Location: Convenient for both rail station and Nice town.
The was my second stay at Excelsior and it will not be my last. Given the excellent facilities, the cleanliness and the super efficient staff, the price is a bargain. Everything works to perfection. The choice of a short, express breakfast or the full buffet is also an excellent idea. In a word, perfection.
Comment from Hotel Management
Dec 20, 2016 by Front Desk, Hotel Management
Dear guest, Thank you very much for trusting us again and thank you for sharing your experience as well ! We hope to welcome you soon for a future stay on the cote d'azur, Kind regards
5 out of 5
by A verified traveler

Beautifully Done

Posted Dec 5, 2016 on Hotels
I booked this room very quickly, without really looking at the hotel. Close to the railway station was our main objective. When we were arrived I was very excited to find that, not only was this hotel 4* - but it also lived up to a 4* standard. The staff were fantastic, the building had been redone beautifully - without losing any of it's character. Especially pleasing was the fact that the bed was actually comfortable. Our biggest disappointment was having to leave the next morning.
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Dear guest, we would like to thank you first for "choosing" the hotel during your last stay in Nice. We are extremely pleased to read your comment, and we will definitely share it to all the staff. We would like to welcome you again soon for a future stay in Nice, Thank you very much for sharing your experience. Kind regards,