Ratings based on 421 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Convenient for the railway station

Posted Apr 23, 2017
Pros: Close to all amenities and transport links.
Cons: Multiple occupancy rooms need more than one leisure chair.
Location: Close to transport links. Good food and shops to suit all tastes near by. Nice beach.
Very clean rooms and helpful staff. In-house computer keyboards not configured to standard character set limiting their use when confirming onward journey. L'Occitane toiletries advertised as being provided but alternatives substituted.
5 out of 5
Recommended
for Everyone
by A verified traveler from cheshire uk

Ideal location near to transport links

Posted Apr 21, 2017
We chose this hotel for ease of transport links along the coast. Despite being close to the station and on a road into the city centre, it was remarkably quiet and relaxed. It genuinely is only a ten minute walk to the promenade and main tourist areas. The room was a little small, especially the bathroom, but was adequate. The staff were very attentive and spoke good English. If there was one complaint, it surrounded breakfast on one day. It was clear that the weight of numbers seeking breakfast was far in excess of the ability of the kitchen to cope. My advice would be to go elsewhere for breakfast if the dining room looks busy. When the room is quieter the breakfast is very good!
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Smart hotel in a very good location

Posted Apr 20, 2017
We found this to be an excellent hotel for the price, it is very well located and the rooms were generous, with good, modern decor, very good furnishings and facilities and great beds. Staff were friendly and helpful at all times.
Comment from Hotel Management
Apr 21, 2017 by Front desk, Hotel Management
Dear Louis, Thank you very much for staying at the hotel Nice Excelsior. We feel glad to read your positive comments about the hotel, the room and that you've sensitive to the benevolance of our team. We hope to have the opportunity to welcome you back soon here in Nice for another stay with us. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool UK

Conference in Cannes

Posted Mar 22, 2017
Pros: Location for station, quirky decor well maintained and clean.
Location: Handy for station 15 minutes walk to main shopping restaurant area
Used hotel as a cheaper last minute option for trip to MIPIM conference in Cannes. Hotel very close to station in area which appears a bit mixed but had no issues.The hotel itself was very clean quirky with excellent helpful staff. only issue was that the bar only operates in the summer. NIce quiet quirky hotel ideal if you want to explore the area by train
Comment from Hotel Management
Mar 31, 2017 by Front desk, Hotel Management
Dear Steve, thank you very much for staying with us. We are glad to see that you enjoyed the hotels location and decor. We look forward to welcome you back for a future trip here in the french riviera. Kind regards.
2 out of 5
by A verified traveler

disappointing and not good value

Posted Feb 28, 2017
Pros: location
Cons: better attention to maintenance.
only one towel in the bathroom. one of the bathroom lights did not work. bed too small for two people. fire alarm was broken and the alarm was endless.
Comment from Hotel Management
Mar 4, 2017 by Front desk, Hotel Management
Dear guest, we would like to thank you in a first place for choosing our hotel during your last stay in Nice. We are glad to see that you enjoyed the localisation of the hotel. We feel very sorry about the bathroom light. Concerning the bed, we actually have queen or king size bed in our rooms, so we are very surprised if you found it small. We invite you in a future trip to contact the front desk team for any issue in order to fix it, by changing your room for example. We understand that the fire alarm annoyed you, but please note that it was a situation beyond our control, and we feel very sorry about this situation. We hope that you still had a great time with us, and we hope that we could welcome you back here at the Exceslior Nice under better conditions. Kind regards, Front desk.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Spotless except for THIN WALL

Posted Feb 21, 2017
The hotel is hiding but definitely close to Nice train station and bus stop for Nice airport. The room was clean and well maintained and so was the bathroom. The room was well decorated and gave me a nice 'not a daily life' experience. It was a bit small but good enough for a light traveler like me. There was a mini bar but no kettle in the room. But you can request to the reception. This might not a hotel's fault but I was annoyed by next door with loud TV noise at 2:00am because of thin wall. It might depend on your good luck, I guess.
Comment from Hotel Management
Feb 24, 2017 by Front desk, Hotel Management
Dear guest, We would like to thank you for choosing the hotel Excelsior during your last stay in Nice.We are delighted to see that you enjoyed your stay with us, even you had some noise troubles. We feel sorry for this inconvenience, that is completly beyond our control and that hindered the quality of your rest. We hope to have the opportunity to welcome you back again, under better conditions to let you forget this disappointment. Thank you for sharing your experience, Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Close to Everything- convenient!

Posted Jan 28, 2017
Wasn't what I expected, but was a good stay overall. Staff were friendly and helpful. It is a quaint, boutique-style hotel with lovely cultural feel. However there is no room service- that in no way takes away from the experience.
Comment from Hotel Management
Feb 4, 2017 by Front desk, Hotel Management
Dear guest, we would like to thank you for your interest on the hotel Nice Excelsior.We are delighted to read your comments about the staff and the hotel's atmosphere. Concerning the room service, we are actually working on it, and it should be set up very soon. We hope that you still had a great time with us, and that you'll have the opportunity to try the new room service. Kind regards,
4 out of 5
by MI

This traveler left a rating score only Posted Jan 15, 2017 on Hotels
4 out of 5
by Hannah

Posted Jan 10, 2017 on Hotels
The room was very small but was nice. It was right down the street from the bus station, which was nice.
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
Dear guest, first of all thank you very much for choosing the hotel Excelsior for your last stay in Nice. We are glad to see that you enjoyed your stay with us. Concerning the size of the room, please feel free to contact the front desk to have more informations about the different categories of room. We look forward to welcome you back for another stay here on the french riviera, Kind regards,
5 out of 5
by Brigitte

Lovely place

Posted Jan 7, 2017 on Hotels
Wonderful hotel. Lovely staff. Excellent breakfast. Extremely close to train station. Short trip (€30) by taxi from airport. 15 minutes from promenade and excellent restaurants
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear guest, thank you very much for sharing your experience, and for choosing our hotel during your last stay in Nice. We are glad to see that you plainly enjoyed your trip with us. We look forward to welcome you back soon for another trip on the french riviera. Kind regards,