Jetted tub

Reviews of Vacancéole - Résidence Le Crystal

Vacancéole - Résidence Le Crystal
1, Avenue de Passau, Cagnes-sur-Mer, Alpes-Maritimes

Reviews

7.6

Good

Rating 10 - Excellent. 79 out of 278 reviews" "
Rating 8 - Good. 108 out of 278 reviews" "
Rating 6 - Okay. 56 out of 278 reviews" "
Rating 4 - Poor. 22 out of 278 reviews" "
Rating 2 - Terrible. 13 out of 278 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sherif, Waterloo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient, good value for money for a long term stay, clean, well managed apartment hotel. Helpful staff. In the heart of a quiet newer district downton close to everything. Note that, if more than 7 days stay it comes without bedding or cleaning. We had our own bedding. Internet is not strong.
Stayed 7 nights in Nov 2023

10/10 Excellent

Gareth Llewelyn

In general, an excellent experience with particular credit to the reception staff who were outstanding. Any criticism of anything about the experience would be so minor as to be not worth mentioning (nothing is perfect!) but in all it was definitely 9.9 out of 10. Very very good experience In excellent provision and accommodation.
Stayed 7 nights in Oct 2023

10/10 Excellent

Bertrand

Liked: Cleanliness, room comfort
Vacance
Parfait. Bien situé. Personnel très serviable
Stayed 5 nights in Oct 2023

8/10 Good

Joshua

Stayed 1 night in Sep 2023

2/10 Terrible

Dominic

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is very DIY, you have to make your own beds on arrival and then strip and carry the dirty linen through the hotel to reception, the shower is held on the wall at waist height which means holding the shower in one hand. The room itself looks as if it’s not had maintenance done in the last 10 years. I will not be staying here again.
Stayed 5 nights in Sep 2023

6/10 Okay

moris

Traveled with family
Liked: Amenities
It’s fair okay property
Stayed 5 nights in Aug 2023

4/10 Poor

Jim

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated hotel. Internet never worked. In last minute the staff sent me an email to tell me their check in time is up to 7pm. Somehow they expect me to read that email at 6pm and respond within 1 hour. The check-in instruction is entirely in French on a paper. Took me a while to translate and figure out where to park . The room is terrible. AC nearly not working. Wifi is completely not working. Expect us to make our own bedding. Worth mentioning the checkout is smooth. Just dropped off the key.
Stayed 1 night in Jul 2023

4/10 Poor

Kate

Disliked: Amenities, property conditions & facilities
Quite disappointed with the condition of this stay. Several lights including the bathroom light did not work, air system also didn’t work making it uncomfortably hot and stuffy in the apartment.
Stayed 1 night in Jul 2023

10/10 Excellent

Danica

Stayed 1 night in Jul 2023

10/10 Excellent

Bartosz

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very nice experience, great communication with the property team. Good price/quality relation
Stayed 1 night in Jun 2023

10/10 Excellent

Bhaveeni Natalie

Stayed 6 nights in Jun 2023

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking was on the property which was super nice… but very tight to get in and out of the garage with a regular size car. My husband folded the mirrors to get in and out. Great proximity to the airport. Everything worked out great for us. Thank you!
Stayed 1 night in Jun 2023

10/10 Excellent

Hossein

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great place for visiting Nice. Spacious apartment with all amenities and parking. We will return again.
Stayed 2 nights in May 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, room comfort
Good apartment
The apartment was a very good size. The location is good but it is a little bit walk to the beach, probably 20 minutes. We stayed 5 nights.
Stayed 5 nights in Aug 2022

10/10 Excellent

Khalid

Traveled with family
Liked: Cleanliness, room comfort
Excellent Stay
Fantastic Two Nights Myself and the Family The Security Officer who covers evening and night for Receptionists was exceptionally Supurb and so Helpful
Stayed 2 nights in Jul 2022

10/10 Excellent

Ivan

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Superb apartments
Amazing place to stay especially if you’re planning long stay. Apartments are big enough and having everything you need for a long stay. On site garage where you can park your car which is also great! Room was having weird fishy smell but overall experience was great! Definitely recommend!
Stayed 1 night in Jun 2022

10/10 Excellent

Christopher T

Liked: Cleanliness, amenities, property conditions & facilities
Roomy studio with large patio, double bed that folds from couch. Full kitchen and full bath. Nice area near the center of Cagnes-sur-Mer, lots of restaurants, cafes, bars, grocery store and fat food all just a few minutes walk. 12-15 minutes walk to the Cagnes-sur-Mer Sncf train station with easy rides to Nice, Monte Carlo, Cannes, Antibes or Grasse. La Crystal is both rental units and residents, the building is in good shape and secure. It's not a hotel so I'd suggest for longer stays, at least a few days. Overall very pleasant, would return.
Stayed 9 nights in Nov 2021
Response from LE CRYSTAL on Dec 20, 2021
Thank you Christopher ! Look forward to welcome you again. LE CRYSTAL

6/10 Okay

Dwayne

Traveled with family
Disliked: Room comfort
Not what we expected from photos
Apartment was very drab, limited reception hours, beds uncomfortable and facility in disrepair. For example hot tub advertised has not been working in over two years. Quite noisy at night…Great if you’re young and into the party scene on a budget.
Stayed 3 nights in Jul 2021

8/10 Good

Liron

Traveled with family
Liked: Room comfort
Stayed 7 nights in Aug 2020

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Cagnes
Great for families the appartement was perfect for us.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The overall stay was good. The sofa bed was not comfortable as it kept sliding apart. However apart from that we had a good stay. Lovely view from the balcony.
Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveler

Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Good choice for a couple nights
My family and I stayed here for 3 nights at the end of a long summer break. We chose the hotel because it had a pool and was near the airport so we could have an easy journey on our last day. All in all the experience was pretty good. The rooms were clean and the air conditioning was very good. Everything in the rooms is basic but easily manageable. Bit of a queue at check-in when we arrived on the Saturday as it didn’t open until 1700hrs but no real problem. Would stay again.
Stayed 3 nights in Aug 2018

6/10 Okay

Bren, Bormingham, England

Disliked: Staff & service
Modern basic apartment in the middle of Town.
The apartment is just “ok”. Nothing special and very basic, no even a real shower. It’s right in the middle of Cagnes sur Mer, which on the one hand is good; handy for the shops and Boulangerie. It is a 20+ minute walk to the beach, however, which was not great. There is a underground car park, which is useful if you rent a car, as there is nowhere else to park.
Stayed 10 nights in Aug 2018

6/10 Okay

Marco

Disliked: Cleanliness
Stayed 4 nights in Jan 2018

10/10 Excellent

Peter, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Family stay with children hotel
The hotel has nice swimming pool on the roof, good location to everything, located in Cagnes sur Mere, beach is located within walkable distance ( 3/4 mile ) The hotel location is Away from Turiristic traps, settled in nice small town, good location as Base stay Appartment hotel type fully equipted kitchenette, modern design - family friendly, the hotel Staff is welcoming, speaks well English We stayed there for 5 nights as part of our trip to French Riviera car rental is strongly recommended and the hotel have a parking garage underneath the building free of charge, note: Internet svc - extra charge of 15 EU$ for 1 week rental as well towels and linens $ 15 EU$ per person, plus cleaning fee of 50 EU$ paid on the arrival above booking price, but we had good time there and the booking ( Appartment rental is very reasonable ) , so with that said We Thanks to the Le Crystal for pleasant stay and We highly recommend this Appartment hotel for your future stay if traveled through the French Riviera region

8/10 Good

Bertrand, San Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our travel through South France
The hotel was great. Be careful when showering, water will get everywhere and it will be slippery. There is no toaster in the room, but one can manage by using the stovetop. Otherwise, we had a pleasant stay after our swim in the Mediterranean.

4/10 Poor

maria, san francisco, ca

Disliked: Cleanliness, property conditions & facilities
Read before you book. Extra charges for Bedsheets Towels Toilet paper etc.. Don't look safe at night to walk out.

6/10 Okay

vicki, h

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value hotel you get what uou pay for.
Very rarely anyone at reception desk staff not very informative. Room is fine dirty plates in cubbard. Very little provided to clean apt before leaving. Not a fun holiday experience to have to clean an apt from head to toe. No support available at desk or wifi so id advise some plans be made ahead of time or to have i ternet on ur phone erc in order to find trains etc. The luggage storage room doesnt appear very safe. Our room looked onto a car park so you prob wont want to spend much time in the room. Sheets and towels + local tax??? Added on when we got there was aroun €20 each for 5 of us so factor that in. Fine for a cheap break.

4/10 Poor

Paul, Camano Island, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three weeks in southern France was wonderful
I spent much time walking through the community. Next time I will probably bring a tennis partner. The clay courts are indeed a luxury for me, however I was only able to get one hour of court time. I visited Renoir,s home/museum I spent much time in the town square, in my favorite patisserie, and in the neighborhoods.

6/10 Okay

Giulio, Turin

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and Beautifull
The room was beautifull and clean. Only a reservation about the room check about the received condition and the released condition that a client need to do to preserve his credit card. If I can suggest it's better do check together the released condition and not alone.

4/10 Poor

Maggiemay, London

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel,looks just as it is on the website.
Hotel location is good very near airport,and local amenities shops and buses when they are running. But my complaint is the staff at reception are not friendly when they are there,can only check in between 4pm and 6 pm this is not good service. Reception at Le Crystal is like ghost town. No bed linen and towels in your room.

8/10 Good

alkaus

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice
Everything was ok but the expectation of cleaning the room before check out.

4/10 Poor

Verified traveler

Disliked: Staff & service
Good location but poor service
This self-contained apartment hotel is in a good location near shops and public transport, but unfortunately the staff are somewhat unfriendly and unhelpful. After organising a late check-in on a Tuesday evening, and reception closed on a Wednesday, we were left with inadequate information about the facilities of the hotel (e.g. pool) and key codes to access them. When I raised this with reception staff on the Thursday, and made the point that it would have been very easy to leave some additional notes that would have meant all facilities would be usable by my family, I was told it was my problem and I should have checked in during normal hours.

4/10 Poor

Ray, A

Liked: Cleanliness
Disliked: Staff & service
They charge for everything. Linen, towels, ..
It's not a hotel and it's not four star. I was surprised that they did not have even a toilet paper.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
HOTEL FROM HELL
AFTER YOU RESERVE AND PAY ALL OF THE CHARGES WHEN YOU ARRIVE YOU WILL ENCOUNTER THE FIRST LIE , THIS IS NOT A HOTEL IT IS A RESIDENCE ,WHEN YOU ARRIVE THEY CHARGE AN ADDITIONAL 50 EUROS FOR SHEETS AND TOWELS AND ANOTHER 10 EUROS IN FAKE TAXES, AFTER THIS FIRST RIP OFF WE WERE THEN TOLD THAT THE ROOM MUST BE IN THE EXACT SAME CONDITION AT DEPARTURE. THEY DEBIT 300 EUROS FROM CREDIT CARDS FOR THIS..ANOTHER LIE IS THE BEDS ARE TWIN BEDS AS HARD AS ROCK.BE AWARE THAT THEY HAVE EVERY ITEM LISTED IN A 20 PAGE BOOK PLACED IN THE ROOM , HUNDREDS OF SMALL AND LARGE ITEMS THAT YOU ARE LIABLE FOR.THE PARKING GARAGE HAS HUNDRED OF SCRAPES ON THE DOORWAY BECAUSE THE ENTRANCE IS TOO NARROW .IF YOU MAKE THE MISTAKE OF STAYING AT THIS HELL HOLE YOU WILL REGRET IT .USA CITIZEN

8/10 Good

Maria, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General
Close to public transportacion. Room nice an clean and good experience . I will come back. Thanks a lot

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
surprising
got a good sized apartment. This is not a hotel its an apartment residence so you will need your own towels, bed linen and toilet rolls. It has a good few mod cons like dishwasher, microwave and electric hob, a veranda, swimming pool and secure basement parking (free of charge). Its location for Monaco grand prix is great and lets you get to the Cannes film festival easily too. Nice place for the money.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an appartment block not a hotel.
Excellent appatment block situated in the middle of the town of cagnes Sur Mer. We had an appartment for six between two which was very spacious. Excellent and clean facilities. Free underground parking is provided. The appartment block is only staffed for two hours each day( 4-6PM ) which made checkin a bit of a pain. However, the single staff member was very helful and spoke very good English. Please be aware that if you require linen and towels you will be charged for them. There is also a small local tax taken. There is a small pool on the roof terace.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
a pleasant walk to the beach about 20 mins
apartment was better than a anticipated which was a plus would use again. on checkout staff refused to check the room with us there which was not good. We enjoyed our stay took our own linen.

8/10 Good

Vanessa's, Singapore

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Pleasant stay
As this is a service apartment, facilities are basic but excellent. Do take note that guests have to bring their own bed sheets and toilet rolls as well as clean up before checking out. Fees will be charged for additional requests. The place is located in a neighbourhood that is near several good restaurants recommended by tripadvisor such as Le Perousin which has fantastic food that is matched by its excellent services. The only downside is the limited access to wifi. Wifi access has to be renewed every 30 minutes and can only be obtained when the reception is opened. Also, wifi is limited to only one device at one time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chris, France

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Watch out for extra fees!
The hotel itself is in a nice area and its rooms are clean and spacious. Beds are not very comfortable, but not horrible. Short drive or about an 45-60 min bus ride to Nice. Be aware that this hotel charges for EVERYTHING you may need on top of the room price. You will pay extra for sheets, pillows, towels, even a garbage bag and toilet paper. Either bring these with you or be prepare for hidden costs. They also charge a mandatory 50 euro cleaning fee if you stay more than 2 nights.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
nice part of town and a 15 min walk to beach
Pretty good tho think you should allow an earlier check in

6/10 Okay

Nigel, Yorkshire

Liked: Staff & service
Disliked: Cleanliness
Cheap hotel with good facilities
Staff are brilliant.....good set up but room needed a good clean. All self clean on leaving and not everyone shares the same understanding of clean

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Be careful of extra charge for towels, sheets ...
The extra charge for sheets and towels are applied and it cost 16 Euros/per person. Further, the guest have to clean everything in the room before checking out, otherwise 45 Euros will be charged just for the cleaning after the guest leave. The staff explained to me that this is not a hotel but an apartment. However, I have never stayed such a hotel doing a tricky business like this before in Europe.

10/10 Excellent

Coldplayer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres Bien
We had a great time here,A week of Coldplay,Cannes film festival and the Monaco grand Prix, the staff were very helpful and polite,supermarkets close by and fantastic walks every night up to Grimaldi for a meal, beautiful,On the roof of the apartments you can enjoy the magnificent views of the mountains,Grimaldi and even Renoir's house.The only problem with this good review is that everyone will book it up and I won't find a room next time!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cagnes Sur Mer
Overall the holiday was very good, however I did not expect the additional cost of sheets and towels which was an extra 43 euros!!

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Apartment review
This is an apartment rather than a hotel. The number of rooms quoted include a living room with 2 single sofa beds. Please be aware that there is a mandartory "Final Cleaning" charge (45 euros to 55 Euros) "always payable in case of departure outside the opening hours", which is very limited in the morning. This charge is however not listed on the Expedia website at the time of booking

10/10 Excellent

Graham, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation in great location
Just returned from a week at Le Crystal Apartments and will certainly stay there again. LOCATION Just off the centre of the charming town of Cagnes Sur Mer in a quiet location a few hundred metres from the shops including a large supermarket. About 20 minute walk to the sea front. Easy access to the A8 motorway and apartments have secure underground car park so perfect for own or hire car. Very easy to drive down to the sea front and then about equal distance into Nice ( past the airport ) and Antibes in the other direction APARTMENT This is a very recently built apartment block so is very modern, two large balconies on our 1 bedroom unit. Decent kitchen, bathroom etc and all spotlessly clean and modern. Free WiFi access but limited to the comfortable atrium area by reception. Apartment block has a super roof garden with swimming pool and deck area to relax, a real sun trap. Didn't see any kids during my stay but maybe it is busier in peak season. Remember this is NOT a hotel but a self catering apartment, the charming lady at reception is only there for a few hours a day so visitors need to organise themselves once checked in, but everything was very easy being in such a good location close to the shops. Totally recommend this place, I will certainly be staying again on my next visit after the summer as it's a great base to explore the area in each direction