Good location but terrible beds
Posted Oct 2, 2016
The hotel is very convenient and was clean with ok amenities (probably more 3 star than 4). However, the bed was like a rock. After a day of sightseeing you might feel like falling into bed but be careful, you could break a bone falling into this bed. No sleep to be had and pretty sure my next stop will be the chiropractor. Also, the rooms aren't sound proofed at all so if you're unfortunate enough to be near reception or there on a garbage collection night (I had both), you're guaranteed a very restless night.
Comment from Hotel Management
Oct 23, 2016 by Aurélie Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nice Marche aux Fleurs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.