Bicycling

Reviews of Novotel Nice Centre Vieux Nice

4 out of 5
Novotel Nice Centre Vieux Nice
8-10 Esplanade du Parvis de l'Europe, Nice, Alpes- Cote d'Azur

Reviews

8.0

Very Good

Rating 10 - Excellent. 307 out of 1000 reviews" "
Rating 8 - Good. 445 out of 1000 reviews" "
Rating 6 - Okay. 164 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

HAYDER

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 3 nights in Feb 2024
Response from Pierre Messe, General Manager on Mar 13, 2024
Dear Guest,Thank you for taking the time to share your review.Our team endeavours to provide a memorable experience and it's a great boost for us all to receive a message of satisfaction from a recent guest.We look forward to welcoming you back. Warm regards,Pierre Messe, General Manager

6/10 Okay

Luis

Stayed 2 nights in Jan 2024
Response from Pierre Messe, General Manager on Jan 29, 2024
Dear Luis,Thank you very much for your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Pierre Messe, General Manager

10/10 Excellent

J

Stayed 5 nights in Nov 2023
Response from Pierre Messe, Directeur général on Dec 27, 2023
Cher hôte,Merci de nous faire part de votre retour d’expérience.Nous sommes enchantés que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir de nouveau très bientôt,Pierre Messe, Directeur général

8/10 Good

Najate

Stayed 3 nights in Oct 2023
Response from Pierre Messe, General Manager on Nov 8, 2023
Dear Najate,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Pierre Messe, General Manager

8/10 Good

Marie

Stayed 3 nights in Oct 2023
Response from Pierre Messe, Directeur général on Nov 4, 2023
Chère Marie,Merci pour la rédaction de cet aimable commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir à nouveau très bientôt,Pierre Messe, Directeur général

10/10 Excellent

Thomas

Stayed 7 nights in Oct 2023
Response from Pierre Messe, Directeur général on Nov 1, 2023
Cher Thomas,Merci pour votre retour d'expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir chez nous très bientôt.Bien cordialement,Pierre Messe, Directeur général

8/10 Good

Fatima

Stayed 4 nights in Sep 2023
Response from Pierre Messe, General Manager on Oct 14, 2023
Dear Fatima,It was a pleasure to receive this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Pierre Messe, General Manager

4/10 Poor

Vijay

Traveled with family
Staff at Novotel was very good and very helpful. Room assigned to us at a cost of 200 dollars per night, had leak from bathroom ceiling and floor was all wet. Reception desk did assign a different room and we had to move our stuff. Bathroom too small. Not happy. Novotel in Warsaw was 10x better and less expensive.
Stayed 1 night in Oct 2023
Response from Pierre Messe, General Manager on Oct 6, 2023
Dear Vijay,Thank you for taking the time to share your feedback.We are delighted to hear that you found our staff to be helpful and attentive during your stay. However, we apologize for the inconvenience caused by the leak in the bathroom of your initial room. We appreciate your understanding in allowing us to move you to another room to resolve the issue. We are glad that our location and other amenities were able to contribute to a positive experience during your stay.Best regards,

6/10 Okay

Thierry

Stayed 2 nights in Sep 2023
Response from Pierre Messe, General Manager on Oct 4, 2023
Dear Thierry,Thank you for taking the time to share your opinion with us regarding your stay.We are sad to see that your experience hasn't been fully satisfying.We would have loved to know how we could have improved your experience.Next time do not hesitate to share your comments with us.Best regards,Pierre Messe, General Manager

6/10 Okay

Ludovic

Stayed 2 nights in Sep 2023
Response from Pierre Messe, General Manager on Sep 29, 2023
Dear Ludovic,Thank you for your valuable feedback.We regret we were not able to meet all your requirements.We would like to know how we could improve your experience with us.We hope to have the opportunity of welcoming you back in the future. Best regards,Pierre Messe, General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice in Nice
Great hotel close to the tram, giving great access to the Old Town, sea front etc. Lovely roof top pool (not heated) but perfect for a cooling dip on hot days.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 26, 2023
Dear Mark,Thank you for taking the time to share your opinion with us.We are delighted to hear that you enjoyed our convenient location near the tram, providing easy access to the Old Town and seafront. It's great to know that our rooftop pool was a refreshing spot for you during your stay, even though it's not heated.We look forward to welcoming you back for another memorable experience.Best wishes,

6/10 Okay

William

Liked: Cleanliness, staff & service
The reception and dining area were very modern, but the rooms needed refurbished there was no mirror above the dressing table area, and the separate WC was in our opion not very hygienic, the toilet was stained. Carpet was covered in marks and not vacuumed during our 2 day stay.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 18, 2023
Dear William,Thanks very much for your feedback.We are glad to hear that you appreciated our modern reception and dining area. However, we apologize for any inconvenience you may have experienced in your room. We have recently renovated our Executive and Superior rooms, and we are continuously working on improving our spaces to ensure the comfort of our guests. Our housekeeping service is available until 8:30 p.m., and we would have been happy to address any concerns regarding cleanliness during your stay.We hope that despite these issues, you were able to enjoy your stay and the convenient location of our hotel.We hope we have the opportunity of seeing you again in the future.Kind regards,

8/10 Good

Charles, Tapan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean rooms , very nice and helpful staff and a short walk to transportation! We enjoyed our stay !
Stayed 2 nights in Sep 2023

8/10 Good

LAURENT

Stayed 1 night in Aug 2023
Response from Pierre Messe, General Manager on Sep 5, 2023
Dear Laurent,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future.Best wishes,Pierre Messe, General Manager

10/10 Excellent

James

Stayed 4 nights in Aug 2023
Response from Pierre Messe, General Manager on Sep 5, 2023
Dear James,Thank you for your review.We are pleased to know that you had a great stay with us.We look forward to seeing you again in the future.Best wishes,Pierre Messe, General Manager

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
parking
On arrival we were told to park in a neighbouring paid car park and not offered the private car parking space on a different floor because apparently it was too expensive. I was surprised not to be offered the extra at all. The room and bathroom facilities were a little out of date and could do with an update.
Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Dear Guest,Thanks for this review.We appreciate you taking time to share your feedback with us. We are continuously working on improving our facilities, and we have recently renovated our Executive and Superior rooms. We hope you will have the opportunity to experience these updated rooms during your next visit.There must have been a confusion regarding the parking options. Since we do not have private parking lots in front of the Hotel - we do suggest our guests to use the nearby public parking, where we have private parking space in a secure area. We are sorry for any inconvenience this may have caused during your stay.Best regards,

10/10 Excellent

Mairead

Stayed 4 nights in Aug 2023
Response from Pierre Messe, General Manager on Sep 18, 2023
Dear Mairead,Thank you for your positive feedback.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,Pierre Messe, General Manager

10/10 Excellent

Habiba

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was absolutely amazing. I would definitely stay again. Staff were great helpful and make sure to get the free massages on Thursday.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 26, 2023
Dear Habiba,Thank you for taking the time to review your stay.We are thrilled to hear that you found our hotel amazing. It's great to know that our team made a positive impression on you with their helpfulness.We also appreciate your mention of the free massages on Thursdays, which are indeed a popular and relaxing treat for our guests.We look forward to seeing you again on your next stay.Best wishes,

6/10 Okay

Bich

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The spare bed mattress is too hard to sleep, other than that is good.
Stayed 3 nights in Aug 2023
Response from Pierre Messe, General Manager on Aug 14, 2023
Dear Bích,Thank you for taking the time to share your review.We’re sorry to hear your bed did not meet your expectations; we understand that bed preference varies. The comfort of our guests is very important to us, so please don't hesitate to let us know of any issues, we are here to help find a solution.We look forward to seeing you again on a future occasion. Best regards,Pierre Messe, General Manager

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is amazing and is fantastic value for money. My partner and two children stayed there for three nights. We love the rooftop pool. Most staff were really friendly. Our checking out was sadly marred by the receptionist wearing glasses ( didn’t get her name). She was very rude. Informed us a taxi so the airport would take 30 minutes snd cost 60 Euros - our Uber cost 24 Euros and took 10 minutes. A previous male receptionist when we enquired about using the pool once we’d checked out as our flight wasn’t until the afternoon said we could use the pool. She said we weren’t allowed up to the pool which we understood but her manner was very rude and unfriendly. Everything else about our stay was lovely.
Stayed 3 nights in Jul 2023
Response from Manager on Aug 7, 2023
Dear Helen,Thank you for taking the time to provide your feedback.We are thrilled to hear that you found our hotel to be amazing and fantastic value for money. It's great to know that you and your family enjoyed the rooftop pool and found most of our staff to be friendly.We apologize for the inconvenience you experienced during your check-out with one of our receptionists. We will address this issue internally to ensure that all our guests receive the best possible service. Regarding the taxi fare, we are glad that you found a more affordable option with Uber. As for the pool access after check-out, we apologize for any miscommunication and appreciate your understanding of our policies.We hope to have the pleasure of seeing you again in the future. Kind regards,

10/10 Excellent

Anders

Stayed 4 nights in Jul 2023
Response from Pierre Messe, General Manager on Aug 1, 2023
Dear Anders,We appreciate that you took the time to review your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Kind regards,Pierre Messe, General Manager

2/10 Terrible

Sawsan

Stayed 3 nights in Jul 2023
Response from Pierre Messe, General Manager on Jul 31, 2023
Dear Sawsan,Thank you for taking the time to share your feedback.We are very sorry you were not happy with your experience.We would love to know more about what we could do to improve it. Could you get in touch with us directly with more details?We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Pierre Messe, General Manager

6/10 Okay

Makfire

Stayed 1 night in Jul 2023
Response from Pierre Messe, General Manager on Jul 31, 2023
Dear Guest,Thank you for sharing your opinion of your recent stay.We're sorry your experience hasn't been fully satisfying and would certainly like to learn more about that in a private message.We look to the pleasure of welcoming you back on a future occasion.Best regards,Pierre Messe, General Manager

8/10 Good

WAN HSIA

Stayed 2 nights in Jul 2023
Response from Pierre Messe, General Manager on Jul 31, 2023
Dear Wan,Thank you for a positive review of your stay.We are pleased that we were able to meet your expectations.We hope to see you again soon.Kind regards,Pierre Messe, General Manager

10/10 Excellent

Steinulf

Stayed 2 nights in Jul 2023
Response from Pierre Messe, General Manager on Jul 24, 2023
Dear Stein,It was a pleasure to receive this kind review of your time with us.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit to our hotel. Best wishes,Pierre Messe, General Manager

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Pierre Messe, General Manager on Jul 17, 2023
Dear Todd,Thank you for letting us know that you enjoyed your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on future occasions. Best wishes,Pierre Messe, General Manager

8/10 Good

Joni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Pierre Messe, General Manager on Jul 17, 2023
Hi Joni,Thank you for this positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future visit.Kind regards,Pierre Messe, General Manager

10/10 Excellent

Stig

Stayed 3 nights in Jul 2023
Response from Pierre Messe, General Manager on Jul 16, 2023
Dear Stig,Thank you for your kind feedback.We are pleased that we were able to meet your expectations.We would love to have you back.All the best,Pierre Messe, General Manager

4/10 Poor

Nina

Stayed 1 night in Jul 2023
Response from Pierre Messe, General Manager on Jul 15, 2023
Dear Nina,Thank you for taking the time to share your review.We are sorry we were not able to meet all your expectations and would appreciate a private message with more details.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Pierre Messe, General Manager

6/10 Okay

Rune

Stayed 3 nights in Jul 2023
Response from Pierre Messe, General Manager on Jul 14, 2023
Dear Rune,Thank you for your review.We are sorry we fell short in meeting your expectations.We would certainly like to learn more about that in a private message.We hope to have the pleasure of welcoming you back. Best regards,Pierre Messe, General Manager

8/10 Good

Eirik

Stayed 12 nights in Jun 2023
Response from Pierre Messe, General Manager on Jul 5, 2023
Dear Eirik,Thank you for your positive review.We are pleased that we were able to meet your expectations.Thank you again; we look forward to welcoming you back in the future.Kind regards,Pierre Messe, General Manager

10/10 Excellent

Bhawna

Stayed 3 nights in Jun 2023
Response from Pierre Messe, General Manager on Jul 5, 2023
Dear Hawna,Thank you for taking the time to leave your review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.Best wishes,Pierre Messe, General Manager

4/10 Poor

Charlotte

Stayed 5 nights in Jun 2023
Response from Pierre Messe, General Manager on Jul 3, 2023
Dear Charlotte,Thank you for taking the time to share your feedback.We regret that not everything was to your satisfaction.Any suggestions on how we could improve?We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Pierre Messe, General Manager

8/10 Good

rema

Stayed 6 nights in Jun 2023
Response from Pierre Messe, General Manager on Jul 20, 2023
Dear Rema,Thank you for positively reviewing your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.Best wishes,Pierre Messe, General Manager

2/10 Terrible

Helka

Stayed 2 nights in Jun 2023
Response from Pierre Messe, General Manager on Jun 30, 2023
Dear Helka,Thank you for taking the time to share your feedback with us.Sorry your stay was not what we would have liked.Any suggestions on how we could improve it?We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Pierre Messe, General Manager

10/10 Excellent

Aude

Stayed 3 nights in Jun 2023
Response from Pierre Messe, General Manager on Jun 30, 2023
Dear Aude,Thank you for taking the time to share your review with us.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Pierre Messe, General Manager

10/10 Excellent

Luke

Stayed 4 nights in Jun 2023
Response from Pierre Messe, General Manager on Jun 21, 2023
Dear Luke,Thank you for reviewing your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Kind regards,Pierre Messe, General Manager

8/10 Good

Lauri Ilmari

Stayed 4 nights in Jun 2023
Response from Pierre Messe, General Manager on Jun 20, 2023
Dear Lauri Ilmari,Thank you for sharing your opinion after your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Pierre Messe, General Manager

8/10 Good

Aoife

Stayed 1 night in Jun 2023
Response from Pierre Messe, General Manager on Jun 14, 2023
Dear Aoife,Thank you very much for this kind review of your stay.We are pleased that we were able to meet your expectations.We all look forward to welcoming you back in the future.Kind regards,Pierre Messe, General Manager

10/10 Excellent

Ori

Stayed 3 nights in Jun 2023
Response from Pierre Messe, General Manager on Jun 16, 2023
Dear Ori,Thank you for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon, Kind regards,Pierre Messe, General Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here! It was away from the hustle and bustle of city center but very close to transit and walkable to shopping and dining. Breakfast was incredible buffet with many fresh options. Water and sparkling water dispenser on each floor was fantastic.
Stayed 6 nights in May 2023
Response from Pierre Messe, General Manager on Jun 9, 2023
Dear James,Thank you so much for your positive feedback following your stay.We are pleased that you enjoyed your stay and appreciated the high standards which we strive to uphold. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.It’s great to know our location was ideal for you and that we were able to tempt your taste buds with the wide selection and freshly made orange juice on offer on our breakfast buffet.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Pierre Messe, General Manager

10/10 Excellent

Helene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, accommodating staff, clean modern room, close proximity to tram with easy access to the train station. Lots of men loitering outside at night smoking pot. The tram station was closed due to construction.
Stayed 3 nights in Jun 2023
Response from Pierre Messe, General Manager on Jun 9, 2023
Dear Helene,Thank you for sharing your experience at our hotel.We are delighted to hear that you appreciated our accommodating staff, clean modern room, and close proximity to the train station. Our team works hard to ensure our guests have a comfortable and enjoyable stay. However, we are concerned about the issue you mentioned regarding men loitering outside at night. We take the safety and well-being of our guests seriously and will address this matter with the appropriate authorities. We apologize for any inconvenience this may have caused. As for the tram station closure due to construction, this is a temporary situation and we hope it will be resolved soon to provide better access for our guests.We hope to welcome you back in the future for an even better experience. Best regards,Pierre Messe, General Manager

10/10 Excellent

Ed

Stayed 1 night in Jun 2023
Response from Pierre Messe, General Manager on Jun 9, 2023
Dear Ed,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Pierre Messe, General Manager

8/10 Good

QUIEN

Stayed 2 nights in Jun 2023
Response from Pierre Messe, General Manager on Jun 6, 2023
Dear Guest,Thank you for positively reviewing your recent stay.We are pleased that we were able to meet your expectations.We all look forward to the pleasure of welcoming you again.Kindest regards,Pierre Messe, General Manager

4/10 Poor

Justine

Stayed 3 nights in May 2023
Response from Pierre Messe, General Manager on Jun 6, 2023
Dear Justine,Thank you for taking the time to share your feedback,We are sorry we were not able to meet all your expectations.We would welcome your suggestions on how we could have improved your experience.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Pierre Messe, General Manager

6/10 Okay

Dunier

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Pierre Messe, General Manager on Jun 5, 2023
Dear Guest,Thank you for taking the time to give your opinion about your stay.We regret that all your expectations were not met.However, we would love to know what would have made your stay even better.We hope to welcome you back. Best wishes,Pierre Messe, General Manager

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Pierre Messe, General Manager on Jun 6, 2023
Dear Brad,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Pierre Messe, General Manager

10/10 Excellent

Sean

Stayed 1 night in May 2023
Response from Pierre Messe, General Manager on May 29, 2023
Dear Sean,Thank you for this positive review of your stay.We are pleased that we were able to meet your expectations.We hope to welcome you back for another enjoyable visit.Best wishes,Pierre Messe, General Manager

10/10 Excellent

Xiaoliang

Stayed 2 nights in May 2023
Response from Pierre Messe, General Manager on May 19, 2023
Dear Liang,Thank you for your kind review.We are pleased that we were able to meet your expectations.We hope to see you again on a future visit.Kind regards,Pierre Messe, General Manager

6/10 Okay

carole

Stayed 1 night in Apr 2023
Response from Pierre Messe, General Manager on May 4, 2023
Dear Carole,Thank you for your review of your recent stay.We appreciate that you chose to stay with us, however, we are sorry to learn that we may not have met all your expectations. We would be grateful to receive some more information on how to make your next stay more satisfactory.We hope that we may have the opportunity to welcome you back in the future.Best regards,Pierre Messe, General Manager