Nice Hotel Close to the Airport and Train
Posted Oct 1, 2016
I like that this hotel is close to the airport and the train. In fact the train is right across the street we used it to take a trip to Monaco.
The hotel has a modern style, I like the added safety of having to use your room key to activate the elevator.
Overall the staff was OK but there were a couple of them who tended to get a little argumentative and testy when the situation didn't call for it. They really need to watch this because this could cause situations to escalate with customers when it not need too. For example, they were kind enough to allow me to email some documents to them that I needed to be printed. Very nice! However when I went to retrieve them initially only part of the documents printed. I was dealing with a young man at the desk and all of the sudden a female clerk butted in and started barking "you didn't send any other papers, those are the only papers you sent". Ok really?? How the hell does she know what I sent? I just ignored her because I knew what I sent but this could very easily have gotten ugly if I would have decided to respond in the same manner that she did. Eventually the young man went back in and the additional papers were found. She had no business opening her big mouth in this situation. Don't waste your money on the breakfast it is not that good. Their shuttle to the airport is not very reliable but no worries because Uber is very inexpensive and can get you there.
Comment from Hotel Management
Oct 6, 2016 by Gilles, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence regarding the problem you had with your printed papers. Just for your information you have a free access to the WebCorner near reception where you can print all documents you need.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Gilles - Assistant front desk manager