Remote location, not really 4-star service
Posted Sep 5, 2014 on Hotels
This was a difficult to find hotel. We had a family room with a double bed on on mezzanine level. Great views of the mountains and sea in the distance. Mezzanine level gave better space for the family but was not air conditioned so my husband and I were woken each morning by the heat. Only 1 bathroom, so we had to walk up/down steep steps to use it. TV was set with a capped volume control, making it difficult to hear the programmes! Check-in area was very pleasant with welcoming staff. Christine, in particular, was very understanding and helpful. Our room was a 3-4 min walk from reception and when our phone wasn't working this was far from ideal!! Sports facilities were great. Large, clean swimming pool, many padel, tennis and squash courts to use free of charge...my kids made great use of these facilities. Rooms were clean but washing products/towels/tea/sugar etc were not always replenished. No milk provided for tea/coffee? On day 3/5 we went out from 10-3pm to find our room wasn't cleaned, then we were told if we didn't vacate the room, the cleaner will leave at 5 at the end of her shift and the room will not be serviced!!! Ironing was an uphill struggle...I was told that irons were not provided, then they were but only for a limited time and had to be given back! An iron was promised in my room that never arrived so I had to chase it up with the cleaner... Not really 4-star service. We declined breakfast as we had a car to travel to restaurants etc. location is a drive away from shops etc so you need a car. Room service and restaurant menu was very limited and expensive. A small portion of chips was £6!!!! With a car it was easy to travel to Cannes, Nice and Monaco. Overall nice facilities but not ideal location if you don't have transport.