Ratings based on 110 Verified Reviews

3.3 out of 5
52% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by Marek

Good value for the money

Posted Oct 19, 2017 on Hotels
Very good location for long walks.
3 out of 5
by A verified traveler from aussie

Bring your own brekfast

Posted Sep 10, 2017 on Wotif
Pros: Location close to bus stop
Cons: Breakfast
The hotel was clean and well run,staff friendly and efficient but breakfast was slices of dry bread and buns with out a toaster butter or spreads Really let the hotel down ,made for a bad ovrall impression of stay Would not take much to improve just a few toasters and some spreads
4 out of 5
by Daniel

Posted Jun 24, 2017 on Hotels
The building is a bit old and the room dark however the toilet and shower was better than I expected.
5 out of 5
for Everyone
by A verified traveler

Posted Jan 21, 2017
Easy access from Niigata JR station in 10 minutes distance with public buses
4 out of 5
by richard

This traveler left a rating score only Posted Aug 28, 2016 on Hotels
4 out of 5
by Charles from Maryland

Solid value and good location but not fancy

Posted Aug 5, 2016 on Hotels
The hotel is very well located on the middle of the old downtown. Rooms are small and a bit old but clean. The staff was very friendly. Good coffee at breakfast but only packaged rolls. Not fancy but solid value overall.
4 out of 5
for Everyone
by A verified traveler

Refreshingly Helpful Staff

Posted Jun 29, 2016
Pros: Staff attitude and helpfulness. Period.
Cons: As with any hotel, efforts should be made to employ cleaning agents that are allergen-free and friendly to those with allergies.
Location: Walking to distance to Hakusan Train Station (Hakusan Eki) and amenities.
Great staff. Clients with special needs (such as allergies in my case) are listened to and suggestions were made by staff to improve the comfort of their stay. One of the best experiences I've had with hotels in Japan - and I have stayed in may over the years. Well done APA for hiring and ensuring that hotel staff are chosen for their interest in helping people.
4 out of 5
by Natalie

This traveler left a rating score only Posted May 30, 2016 on Hotels
3 out of 5
by A verified traveler

Posted May 17, 2016 on Hotels
This hotel is old and showing it's age. But it's a short taxi ride to the JR station. It did include a bread and coffee breakfast free.
3 out of 5
by A verified traveler

Mold all over the bath

Posted May 2, 2016
This hotel needs to be maintained!! The mold is all over the bathroom, around the tub, on the walls, everyywhere!! Room, on the other side is pretty clean.. Laundry room is in the garage outside of the hotel so not really convinient to do the lundry at night time