Ratings based on 137 Verified Reviews

4.2 out of 5
98% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 1, 2017
Hotel staff was always very friendly and cordial. The hotel has a good ambience and the room was spacious and clean. The one negative was the archaic counsel and room lighting and ventilation controls adjacent to the bed. However, the hotel is convenient to the JR Niigata Station so getting around was relatively easy.
Comment from Hotel Management
Mar 4, 2017 by Hotel Staff Rooms Division, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologise for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,
4 out of 5
by David

Posted Jan 5, 2017 on Hotels
Great Hotel with large rooms, huge private bathroom and Shower. Breakfast was very, very good.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Thank you for staying, with us. We really pleased to hear that you enjoyed your stay and also repeat to choose our hotel. We look forward to see you again in the near future. Yours Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Niigata Crown Plaza ANA

Posted Dec 16, 2016
Hotel is located a short distance from the train station. Taxi fare around 700 Yen. Also, it is a short walk to the convention center. The staff was very helpful and efficient. With out me asking, they offered the use of an umbrella because they knew it would snow that evening. The room I had was older with a leaking hot water faucet. Also disappointing was no controls for the room AC temperature.
Comment from Hotel Management
Dec 18, 2016 by Rooms Division Staff, Hotel Management
"Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologise for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,"
4 out of 5
by A verified traveler

Posted Dec 4, 2016 on Hotels
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
ANAクラウンプラザホテル新潟をご利用頂き、誠にありがとうございます。また滞在中のご感想をお聞かせいただき心より御礼申し上げます。頂きました評価を真摯に受け止め、引き続き、業務に励んで参りたいと存じます。お客様のまたのご利用を心よりお待ちいたしております。
2 out of 5
by A verified traveler

Updated hotel with smell of smoke

Posted Sep 26, 2016 on Hotels
This hotel has updated rooms with nice amenities. However, there is a smell of smoke in the lobby, hallways, and inside the rooms (even on the non-smoking floor). The air purifier helped somewhat but not enough. The rooms are small and the staff do have difficulty speaking English.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us and for taking the time to post your feedback. Please accept our sincere apologies for the unpleasant experience during your recent stay. We are taking action internally to correct and improve on this shortcoming and to ensure that such a situation is not repeated. We appreciate your patronage and feedback which will help us move closer to our goal of providing a great experience for our guests. We hope to have the opportunity of welcoming you back in the future. Yours Sincerely,
5 out of 5
by A verified traveler

Excellent location

Posted Sep 19, 2016 on Hotels
Amazing experience. The hotel is walking distance from Bandai bridge and Shinano river, the longest river in Japan
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you for staying, with us. We really pleased to hear that you enjoyed your stay and also repeat to choose our hotel. We look forward to see you again in the near future. Yours Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo,Japan

A Perfect Stay!!

Posted Jan 30, 2016
Pros: The staff!!!
Cons: I could not find anything that needs improvement.
Location: Very near Bandai Pia dn lots of scenic sights.
From the check in to the check out the staff was wonderful. The room was so pretty and the food in the restaurant was excellent.
Comment from Hotel Management
Feb 6, 2016 by Director of Rooms Division, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely,
3 out of 5
by Steven W from San Francisco

A good business hotel near Niigata train station

Posted Jul 7, 2015 on Hotels
It was a three day trip to visit Niigata
5 out of 5
by STEPHEN from Toronto

Fantastic hotel

Posted Jun 15, 2015 on Hotels
Hotel staff are friendly and helpful. The room is clean and the breakfast is standardly ANA Japanese/American. We enjoyed our stay because of the environment, the surrounding areas of rivers and ocean, hot springs and our activities.
5 out of 5
by elaf from saudi arabia

excellent

Posted May 15, 2015 on Hotels
excellent
Comment from Hotel Management
Jul 18, 2015 by Rooms Division, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely,