Niigata Crown Plaza ANA
Posted Dec 16, 2016
Hotel is located a short distance from the train station. Taxi fare around 700 Yen. Also, it is a short walk to the convention center. The staff was very helpful and efficient. With out me asking, they offered the use of an umbrella because they knew it would snow that evening.
The room I had was older with a leaking hot water faucet. Also disappointing was no controls for the room AC temperature.
Comment from Hotel Management
Dec 18, 2016 by Rooms Division Staff, Hotel Management
"Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologise for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future.