Ratings based on 124 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Sunset/sunrise riverview

Posted Nov 8, 2017
Excellent location, great staff, very comfortable.
Comment from Hotel Management
Nov 26, 2017 by Dina El Badramani , Hotel Management
Thank you we are happy you enjoyed your time
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Very nice hotel

Posted Nov 6, 2017
Very nice hotel, lobbyist very pretty. I like the bank/ money exchange in the hotel. They gave free internet access in the room so I didn't need to go to public areas of the hotel to get free WiFi to send FB pictures.
Comment from Hotel Management
Nov 8, 2017 by Dina El Badramani, Hotel Management
Thank you for writing your feedback, it is our pleasure to know you enjoyed your time and found the Wi-Fi free to use.
5 out of 5
Recommended
for Everyone
by A verified traveler

All was excellent

Posted Oct 29, 2017
Excellent, everything from location to nile view room, food, service, breakfast, cleanliness, decor. Had a relaxed and extreme comfort stay
Comment from Hotel Management
Nov 5, 2017 by Dina El Badramani, Hotel Management
Thank you for getting back to us we are happy you enjoyed your stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Good hotel for tours

Posted Oct 19, 2017
Elegant & comfortable. No concierge or any staff helpful w plans. Gave me the card for a travel agent. Good breakfast. Very good price. All staff helpfuk except front desk. Good if you are on a tour and all plans already made. Rooms on right side facing entrance gets noise from a water processing plant.
Comment from Hotel Management
Nov 5, 2017 by Dina El Badramani , Hotel Management
Thank you for your feedback, sorry if you had any problems with the front desk. We hope to see you soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
awesome place, convenient location. wifi in lobby area.
Comment from Hotel Management
Sep 24, 2017 by Dina, Hotel Management
Thank you for your feedback I am happy you enjoyed your stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Nice hotel

Posted Aug 3, 2017
Affordable, good, and nice service aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Comment from Hotel Management
Aug 14, 2017 by Dina , Hotel Management
Thank you for these lovely words we are happy you had a good time
4 out of 5
by A verified traveler

Good

Posted Jun 20, 2017 on Hotels
Good central location in luxor, accomodating management, nile view from room
Comment from Hotel Management
Jul 6, 2017 by Dina, Hotel Management
Thank you for these nice words we are happy you enjoyed your stay
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Our recent holiday

Posted Apr 11, 2017
Pros: The staff who were all helpful and friendly
Cons: The hotel needs a lot of maintenance - it is looking very tired
Location: Location is fantastic
Arrived to see a huge marquee being constructed around the pool/garden area for a corporate event. The noise was horrendous and continued for 4 days 24/7. The few guests not associated with the event were all crammed into a corner around the pool. Sleep and enjoyment of the pool was impossible The management did apologise - but it spoilt our holiday. Assured this will never happen again. Two other nights my husband had to get up in the night and ask for the music to be turned off around the pool.
Comment from Hotel Management
Apr 22, 2017 by Dina , Hotel Management
We do apologise for this inconvenience, we do have lots of guests from corporate companies and part of our work is to organise such events for them, I hope you understand that sometimes it is out of our hands. please accept our apology
2 out of 5
by A verified traveler from toronto, Ca

Great location but terrible service

Posted Apr 4, 2017
Great room. Great location. But staff and managers need help with customer service. The money exchange closed early without notice even thou the hours were at the desk. The worker told us he shut down his computer even thou it was 20 mins before he closed. Concierge basically said to bad didn't even try to come up with solution. Also called front desk to see if dinner was included and they told us yes. Then ate didn't get a bill because they told us it was also free. Later in the night we were confronted with a lot of aggression for not paying by the restaurant staff. Explain our story to the manager and he told us we were right but he still made us pay. Worst part was they said we were getting a fair price because of were we come from. I really felt like I was robbed at the hotel
Comment from Hotel Management
May 10, 2017 by Dina, Hotel Management
Thank you for getting back to us with your feed back about your stay, we are happy you liked the location and room and as for the dinner issue I am sure there was a misunderstanding because we do not have a half board basis and all reservations are only bed breakfast and any meal extra is paid by the guest. Please accept our apology for any inconvenience and we hope to see you soon again
5 out of 5
Recommended
for Everyone
by A verified traveler

My important needs were satisfied very well.

Posted Mar 2, 2017
It was very clean, the staff was knowledgeable ,kind , and friendly. It's a beautiful hotel in a great location! Would absolutely stay there again!
Comment from Hotel Management
Apr 24, 2017 by Dina , Hotel Management
Thank you for recommending our hotel , we are happy you enjoyed your stay