Ratings based on 106 Verified Reviews

4.6 out of 5
84% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from san francesco

Every where close no have any open area

Posted Mar 6, 2018
No facilities only room for sleep the restaurant is close no have open area all kitchen smiles instead
Comment from Hotel Management
Mar 7, 2018 by Sheraton Bursa Hotel, Hotel Management
Dear Mutasem, Thank you for staying at Sheraton Bursa Hotel. Firstly, I am so sorry to learn that you left the hotel disappointed with the services that you received during your stay. We take great pride in offering our guests the highest levels of service and product and I am sorry we failed to meet your expectations on this occasion. We do look forward to welcome you back to Sheraton Bursa in the near future. Guest Relations
4 out of 5
by A verified traveler

Posted Jan 25, 2018 on Hotels
An amazing hotel with kind staff esp Erol at reception who was very helpful and eager to help us find our way around the city.House keeping was shoddy and we had to request for amenities as well as having the carpets vacuumed.The hotel boasts an excellent location with malls within walking distance and several eateries nearby.A very disappointing breakfast with limited selection to choose from.Will definitely stay here again.
Comment from Hotel Management
Jan 26, 2018 by Sheraton Bursa Hotel, Hotel Management
Dear Fatima, I am writing to you regarding your recent stay here at Sheraton Bursa. First and foremost I would like to thank you for taking the time and effort to inform us of your experience. Guests such as you enable us to maintain the high standards of service expected from us. I also would like to take this opportunity to thank you for your positive comments regarding our staff. They are much appreciated and your comments have been shared with the team to ensure they receive the deserved recognition for their hard work and dedication. I do hope we have another opportunity to welcome you back to Sheraton Bursa in the near future. Yours sincerely, Guest Relation
3 out of 5
by A verified traveler

Nice Place to stay.

Posted Jan 10, 2018 on Hotels
As a Sheraton, it should have a proper bar.
Comment from Hotel Management
Jan 15, 2018 by Sheraton Bursa, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Carlos Henrique

Posted Dec 22, 2017 on Hotels
Comment from Hotel Management
Jan 2, 2018
Thank you for your feedback. I do hope we have another opportunity to welcome you back to Sheraton Bursa in the near future. Guest Relations Sheraton Bursa Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from bursa

Posted Dec 11, 2017
Very good Slow lobby staff Very clean.......... I hope ı can come again to enjoy with it
Comment from Hotel Management
Dec 12, 2017 by Sheraton Bursa, Hotel Management
Thank you for taking the time to share your thoughts with us. I do hope we have another opportunity to welcome you back to Sheraton Bursa in the near future. Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Pleasant stay, up to expectations

Posted Nov 6, 2017
Pros: Clean, service, facilities and location.
We enjoyed our stay in Sheraton and it was up to expectations. We had a room in floor 10 and staff were very friendly. Spa was nice and it does have indoor swimming pool, steaming room and sauna. Room was pretty clean and room service was really good. There is a new mall which his only 5 minutes walking with lots of shops, cafe and restaurants.
Comment from Hotel Management
Nov 14, 2017 by Sheraton Bursa, Hotel Management
Dear Oras, Thank you for choosing to stay with us. I was delighted to see that our service and facilities met with your approval and that you enjoyed your stay. Guest such as you enables us to maintain the high standards of service expected from our team. Once again we appreciate the time and effort you have taken to inform us of your experience and your positive rating which have been forwarded to all departments. I look forward to welcoming you back to Sheraton Bursa in the near future. Yours sincerely, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Nice place in Bursa

Posted Sep 10, 2017
Nice place quite and walkable lots of attractions neer by ( malls , parks ) I will come again
Comment from Hotel Management
Sep 14, 2017 by Guest Relations, Hotel Management
Dear Taher, We are happy to read that you enjoyed your stay in Sheraton Bursa Hotel and especially the facilities nearby the hotel. We also hope that you will come again. Thank you for sharing your experience, all feedback mean a lot to us. Best regards.
5 out of 5
by omar

Posted Sep 8, 2017 on Hotels
was great.
Comment from Hotel Management
Sep 10, 2017
Dear Omar, Thank you very much for choosing the Sheraton Bursa Hotel. We are very happy to see that you enjoyed your stay. We sincerly hope we will have the opportunity to welcome you back soon ! Thank you again for your time ! Best regards, Guest Relations
5 out of 5
by Faisal

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017
Dear Faisal, First of all thank you very much for staying at Sheraton Bursa Hotel and also thank you for sharing this nice score. We are happy to see that you enjoyed your stay with us. We are looking forward to welcoming you soon ! Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

The best in town ...

Posted May 14, 2017
Pros: Everything
Cons: Nothing
Wonderful caring staff who made my birthday far away from home a very memorable one. Thank you all so much !
Comment from Hotel Management
Jul 9, 2017 by Guest Relations, Hotel Management
Thank you very much for sharing here your nice experience in Sheraton Bursa Hotel. It is very much appreciated. We hope to welcome you back soon !