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Reviews of Crowne Plaza City Center Ningbo, an IHG Hotel

4.5 out of 5
Crowne Plaza City Center Ningbo, an IHG Hotel
129 Yaohang Street, Ningbo, Zhejiang

Reviews

8.4

Very Good

Rating 10 - Excellent. 130 out of 318 reviews" "
Rating 8 - Good. 138 out of 318 reviews" "
Rating 6 - Okay. 33 out of 318 reviews" "
Rating 4 - Poor. 13 out of 318 reviews" "
Rating 2 - Terrible. 4 out of 318 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jixin, Nepean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

amit

10/10 Excellent

Colin

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

User

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel looks pretty old. Carpets looked dirty and furniture's are not properly arranged. I couldn't find a socket for my power adapter beside the desk.
Stayed 4 nights in Jan 2020
Response from ShallyLi on Jan 13, 2020
Dear guest, Thank you for staying with us and taking your time to review our property. Your comments regard to the carpets and furniture have been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest experience. We hope to have the pleasure of welcoming you back in the future where we are sure you will have a comfortable stay. Thank you! Best Regards Shally Li General Manager

2/10 Terrible

Marc

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Concrete Beds
Unfortunately the beds are like concrete slabs. Even by asian standards. A/C is inoperative during winter even though the rooms are very stuffy. Need to copy the Westin 'Heavenly' Beds
Stayed 1 night in Dec 2019
Response from Shally Li on Dec 11, 2019
Dear Guest , Thanks for sharing your valuable feedback with regards to our hotel guest room. We are very sorry that you experienced inconvenience due to the bed and air-condition. Your comments have been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest experience. We hope to have the pleasure of welcoming you back to Crowne Plaza City Center Ningbo in the future where we are sure you will have a better experience. Thank you! Best Regards Shally Li General Manager

10/10 Excellent

Dung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice front desk staff.
Stayed 2 nights in Nov 2019
Response from JudyZ on Nov 28, 2019
Thank you for sharing your wonderful reviews. We are deeply grateful for your very high praise of our staff in regards to them being extremely courteous and professional. Thanks again for your trust and recommendation to our hotel and we will continuously to provide you with extraordinary and beyond-expectation services.

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round hotel
Great business hotel in a perfect location🙂🙂
Stayed 1 night in Nov 2019
Response from JudyZ on Nov 18, 2019
Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza City Center Ningbo. Located in the center of the city, the hotel owns easier access to airport, railway station, metro line No. 1 and No. 1 2 as well as bus lines to famous scenic spots. Thank you for your feedback and we are looking forward to welcoming you back soon.

4/10 Poor

Wing Hung Sammy

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
no air condition in room
Two nights stay, change room after complaining no air condition in room no. 1610, second room no. 1108, both no air condition in room.
Stayed 2 nights in Nov 2019
Response from JudyZ on Nov 11, 2019
Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza City Center Ningbo. Our sincere apology for not being able to resolve this before you leaving the hotel. Please be ensured that we will look into the air-condition issue . We hope that despite your disappointment on this occasion, you will allow us the opportunity to serve you again in the near future.

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to shopping plaza
it is a pleasant surprise, price is great, check in is fast. staffs are nice. and best of all, it is right next to the shopping plaza. will stay there again.
Stayed 1 night in Nov 2019
Response from JudyZ on Nov 5, 2019
Thank you for sharing your wonderful reviews. Walking around 5 minutes from the hotel entrance, you will be arriving Tianyi Square where you can find lots of restaurants, stores ,supermarket and cinema for your entertainment. Thanks again for your trust and recommendation to our hotel and we will continuously to provide you with extraordinary and beyond-expectation services.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The room and service are good. The quality of the food material of breakfast not ideal.
Stayed 1 night in Oct 2019
Response from JudyZ on Nov 4, 2019
Thank you for the kind review of your stay. Your comments about the breakfast has been documented and will certainly be looked into. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident. We hope that this experience will not deter you to visit us again in the near future. We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stat in Ningbo
Really good
Stayed 1 night in Aug 2019
Response from JudyZ on Sep 9, 2019
Thank you for choosing to stay with us for your recent trip to Ningbo. We are pleased to hear of your enjoyable stay. We look forward to hearing from you and to welcoming you back to Crowne Plaza City Center Ningbo in the near future.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel has two part south which is very old and north which is better than the south, all online reservation they will be checked in the south Staff does not speak English at all Staff very freindly
Stayed 1 night in Aug 2019
Response from JudyZ on Sep 10, 2019
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Hotel but Excellent Service
Hotel just next Tiayni square ( Shopping centre) Had some Indian option in Breakfast & Dinner that was biggest Plus for Veg person like me. During My stay Room AC was not working properly same was attended with full honesty , tempratures were checked , Since it cannot be repaired then my room was upgraded on same floor. Hotel AC was quite good , Room tempratures can be achieved as low as 21 Deg C, not like some other Chinese hotel were it is set lowest 24 Deg. However Scope of improvement in WIFI speed which was hovering around 8Mbps only
Stayed 2 nights in Jul 2019
Response from JudyZ on Sep 10, 2019
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowne plaza Ningbo
Nice comfortable hotel, staff are friendly and speak English.
Stayed 3 nights in Jun 2019
Response from JudyZ on Sep 10, 2019
Thank you so much for your review of our hotel.We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The outdated hotel needs urgently renovation
Very worn down
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Booked king bed room but only twin room available. Non smoking room but smoke smell.
Stayed 3 nights in Jan 2019
Response from Judy on Jan 30, 2019
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

ZHANG

Liked: Staff & service
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location, but an uphrade would be better
This has the best location for shopping and walking around NIngbo area but building and condition of room needs to be updated. It is a pity that it is so dated.
Stayed 2 nights in Dec 2018
Response from JudyZhu on Dec 10, 2018
Thank you for choosing Crowne Plaza City Center Ningbo and also for taking the time to share your review with us. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us. We look forward to welcoming you back to our hotel again. Thank you!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good business hotel, nice gym, great breakfast
Very good breakfast. Great to see local specialities among western food. Great solution with robotic delivery service. Nice swimming pool, yet need some renovation. Room typical US style (not really a practical style). Too bad that they don't vacuum the dust efficiently. City center location. Walkable.
Stayed 9 nights in Oct 2018

6/10 Okay

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Hau On Henry

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities
Late arrival met my needs well.
To be fair, I landed late and arrived about midnight. Decent hotel but the beds tend to be a little chinese style (hard). Breakfast was ok maybe a 3.5 out of 5. I would stay there again
Stayed 1 night in Jun 2018

8/10 Good

Sau Kwan Hans

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2018

8/10 Good

Jim, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great. Front desk was helpful. Location close to subway and restaurants.
Stayed 3 nights in May 2018

8/10 Good

Sau Kwan Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

4/10 Poor

FERRI LLORENS

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Barry

Liked: Cleanliness, staff & service
Disliked: Room comfort
Most things were OK but the air conditioning in the room would not work. They said three times they would fix it but never could and ultimately set up a fan in the room. I asked at checkout for a modest adjustment on the room rate and the front desk refused responsibility for the A/C citing "government policy with regards to electricity consumption." The breakfast buffet was not up to the standards of other Crowne Plazas we stayed at in China.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

6/10 Okay

peter, new jersey

Liked: Cleanliness, room comfort
Ignorant staff pretending to be knowledgeable
Front desk doesn’t speak English. Avoids conversations. Room is neat but old. Bathtub is crap. Parking too far.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

8/10 Good

Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Harumi, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Check in staff spoke very little English and didn’t know how to use the hotel check in software as it took about 10 min to find an available non-smoking room. Very central location. Left chocolates every night at the beds. Spacious room. Got a two twin bed superior room.
Stayed 5 nights in Nov 2017

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
I stay here every time I visit Ningbo. Very central and all amenities. Great breakfast.
Stayed 3 nights in Aug 2017

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
I stay here every time I visit Ningbo. Very central and all amenities. Great breakfast.
Stayed 3 nights in Aug 2017

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

John

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Harish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
It was a nice experience. Had staff speaking English, made it easier to communicate.
Stayed 1 night in Jun 2017