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Reviews of Sheraton Ningbo Hotel

5 out of 5
Sheraton Ningbo Hotel
No.50 North Caihong Road, Ningbo, Zhejiang

Reviews

8.8

Excellent

Rating 10 - Excellent. 71 out of 157 reviews" "
Rating 8 - Good. 74 out of 157 reviews" "
Rating 6 - Okay. 11 out of 157 reviews" "
Rating 4 - Poor. 0 out of 157 reviews" "
Rating 2 - Terrible. 1 out of 157 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Keith

Stayed 3 nights in Nov 2023
Response from nora on Dec 25, 2023
Dear guest, thank you for your reply and look forward to your next visit.

6/10 Okay

JACK

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here many times before Covid. First time back and all guests are now Chinese and not many staff speak English. only one choice of white wine and it's too sweet for me. Italian restaurant still good and executive lounge. Shangri-la hotel is now a better choice.
Stayed 1 night in Oct 2023
Response from Nora on Oct 7, 2023
Dear guest, thank you for your reply and look forward to your next visit.

10/10 Excellent

Yue wu and Weihua

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Nora on Aug 9, 2023
Dear guest, thank you for your reply and look forward to our next visit.

10/10 Excellent

Xiaochuan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel for business travelers. Clean room, good breakfast and convenient location.
Stayed 4 nights in Jun 2023
Response from Nora on Jul 3, 2023
Dear guest, thank you for your reply and look forward to our next visit.

8/10 Good

Steve, Bayside

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I have is the lighting in the room. I stayed at a Club Room on 27th floor. There were not enough lightings along the windows causing me to struggle to pack up my bags at night.
Stayed 2 nights in Jun 2023
Response from Nora on Jun 19, 2023
Dear guest, thank you for your valuable advice and look forward to our next visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was easy and very informative. When we got off of the elevator on our level there was a dusty and dingy carpet smell. The room was very spacious compared to similarly priced rooms we’ve stayed at comparable hotels. The breakfast had plenty of Chinese and a few western options. The kids enjoyed the swimming pool. Very conveniently located. Would definitely stay again.
Stayed 2 nights in Jun 2022
Response from nora on Jun 15, 2022
Dear Guest, Thank you very much for staying with us and these kind remarks. Service excellence is what we are striving for and it is glad to learn from you that we have made another step forward. We will carry on the effort to make Sheraton your prime and permanent choice. Looking forward to welcoming you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I took some time trying to figure out the best hotel to stay in while in Ningbo for the weekend. I am happy with the choise I made by staying at the Sheraton. Reception The reception was great with most of the employees being happy and cordial. Very friendly. Location We asked for a room that faced the bund - they're 2 blocks away so you get a nice view of the light show but not of anything past the building in front of you. The rooms are clean and well maintained. We took full advantage of the bath. I would definitely go back again. Food The breakfast selection was okay. They had some foreign picks - cheese, bread, pancakes, waffles, cereal, limited fruit(oranges and apples), juice, eggs(boiled or fried - not scrambed or omellettes) but a lot more in terms of chinese options Pool The pool is an industrial exercise facility. It is not a place to go relax, which I think works for some but I was looking forward to reading a book by it.
Stayed 1 night in Jul 2021
Response from Yale Yu on Jul 19, 2021
Dear Guest, Thank you so much for your stay and kind words. Sheraton Ningbo Hotel is a place surrounded by attractions thus worth exploring for a day or two. They are not only historical, but also cultural, spiritual, natural, etc., and our service team are familiar with them. We look forward to welcoming you to Sheraton Ningbo Hotel again, at your next visit. Best Regards, Yale Yu Director of Sales and Marketing Sheraton Ningbo Hotel

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel with very friendly staff close to the metro and train station. Nice and spacious rooms. Very clean. Breakfast and dinner are delicious with a great selection. Club Level is also well maintained with an exceptional customer service.
Stayed 3 nights in Jun 2021
Response from Yale Yu on Jul 19, 2021
Dear Guest, Thank you so much for your stay and kind remarks. We will carry on the effort to make this hotel live up to Sheraton standard.And we look forward to welcoming you back some time in the future, hopefully soon. Warm Regards, Yale Yu Director of Sales and Marketing Sheraton Ningbo Hotel

10/10 Excellent

Kachi Kaki

Stayed 2 nights in Jan 2020
Response from Yale Director of Sales and Marketing on Apr 29, 2021
Thank you for coming. Looking forward to being at your service again. Warm Regards,

10/10 Excellent

AlbertoLuz, Mexico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and great check in, nice installations.
Stayed 1 night in Nov 2019
Response from Yale YU on Nov 13, 2019
Dear AlbertoLuz, It's nice to learn that you are happy with your stay. Our room design and appointment, our front desk associates, are what we are proud of. We look forward to being at your service again. Warm Regards, Yale Director of Sales and Marketing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Yale YU on Nov 13, 2019
Dear Guest, Thank you for being with us. Looking forward to being at your service again. Warm Regards, Yale YU Director of Sales and Marketing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Yale Director of Sales and Marketing on Apr 29, 2021
Thank you for staying with us. Looking forward to being at your service upon your next visit to Ningbo

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Yale Director of Sales and Marketing on Apr 29, 2021
Thank you for staying with us. Looking forward to being at your service upon your next visit to Ningbo

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Yale Yu on Apr 23, 2019
Thank you for staying with us. Looking forward to being at your service upon your next visit to Ningbo

10/10 Excellent

LL, HK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Yale Yu, Director of Sales and Marketing on Apr 23, 2019
Dear Guest, Thank you so much for staying with us and the kind rating. It is nice to learn that you were happy with your stay. It will be our great pleasure to be at your service again upon your next visit to Ningbo

8/10 Good

MASSIMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, but avoid the Italian restaurant
Everything OK, with the exception of the poor internet connection and the fake Italian restaurant inside.
Stayed 2 nights in Dec 2018
Response from Yale Yu, Director of Sales and Marketing on Apr 23, 2019
Dear Guest, Thank you so very much for staying with us and sharing your kind remarks with our friends on expedia.com Good news is that the wi-fi connection has been much improved ever since your last stay. And the Italian restaurant, with its new leading chef from Shanghai, is awaiting your kind checkout once again. We look forward to serving you again at your next visit to Ningbo

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always very good
Very good hotel in good location. Best shower in China and staff are all helpful. Wi-Fi works well and Spa is excellent.
Stayed 1 night in Nov 2018
Response from Yale Director of Sales and Marketing on Apr 29, 2021
Thank you for staying with us. Looking forward to being at your service upon your next visit to Ningbo

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

2/10 Terrible

Saul

Disliked: Cleanliness, property conditions & facilities
Old dirty, woke up sick from poor air quality
Dirty hotel
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Hotel is fine
Hotel had mold in the shower which they quickly cleaned up. Missed a wake up call. Overall, nice stay other than that.
Stayed 1 night in Jul 2018

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Juergen Neumann

Disliked: Property conditions & facilities
better days
i have chosen this hotel based on the brand name.. but must say it has had better days
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Will stay again.
Stayed 2 nights in Jan 2018

8/10 Good

Krishnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goos hotel good location excellent staff
Excellent staff. Always willing to go the extra mile.
Stayed 3 nights in Oct 2017

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Hotel was comfortable and conviently placed
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD!!
Stayed 4 nights in Sep 2017

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
The stay was good. It was for business. It is clean and I will stay here again
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ningbo, March 2017
Very friendly staff

10/10 Excellent

ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Response from General Manager on Mar 13, 2017
Thank you so much for your stay with us. We will carry on the effort to live up to your commends and expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for a luxury hotel
This is a very nice hotel at a great price in the heart of Ningbo

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to call home.
This was a great hotel to use as my central place for business meetings and to relax after a long day of offsite meetings.

10/10 Excellent

Shantele, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location & great hotel
The VPN that you have on your WIFI is brilliant ! I could do all my work from my room and get onto all the business sites that I needed. The service was fantastic thank you

8/10 Good

Monica, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for price Location
Conveniently located knew accessible areas and good cost for entire stay. Know hotel in all parts of world. Big an good nice staff. Rooms have safe and soft nice bed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matches expectations for price and quality
The hotel is perfectly fine for it's price, comfort and expectations. There isn't much around beyond a Starbucks- the local options are pretty dire, but I think that's more a function of the conditions in Ningbo than the hotel.

8/10 Good

JAIME, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
great

8/10 Good

Jon D, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfort and location!
This hotel is conveniently located in a very "China Modern" part of town. Wide variety of foods only steps away and a great Starbucks right next door. Shopping a short taxi ride away.

8/10 Good

Edward C.

Liked: Cleanliness, staff & service, room comfort
good business hotel
I was disappointed in the breakfast assortment and menu. I've stayed at this hotel many times over the years and I remember the breakfast being better. More fresh fruit! Staff is very friendly and the location is good. I would recommend the hotel

6/10 Okay

Danny

Liked: Cleanliness, staff & service
Older hotel, but staff is nice.
Hotel is older and feels a bit outdated, but the staff was very nice and attentive.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always my go to when travelling to Ningbo
I always stay at the Sheraton. Their service is consistent, always great. Rooms are clean, neighborhood is good-esp if you are a foreigner. Starbucks next door, massage, dining, convenience store all near by. Sometimes the breakfast buffet is lacking, I'm not sure how I've been there twice and it's like they are running out of food. I'm not showing up later, so I'm not sure if they are short handed, or what. Otherwise, its exactly what you would expect from a Sheraton.

10/10 Excellent

Chris, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to many show room
Close to irish pub. Talk good english. Western restaurant inside are very convenient when you get tired of fish and noodles

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

1st time visit, KS

Liked: Staff & service, room comfort
November stay.
The room was fine and bed was comfortable, though I did have to kill a cockroach in the bathroom which was disgusting.

8/10 Good

Armando, Miami FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, more than what we expected of a hotel in Ningbo. The restaurant is a bit expensive for what they offer and do not try to get them to do anything out of their set menu, but this is typical of hotels in China. The rooms are wonderful and the bathrooms are huge. Very comfortable.

10/10 Excellent

sam sam78

Liked: Cleanliness, staff & service, room comfort
SAM
I RECOMMEND THIS HOTEL ,GOOD LOCATION, CLEAN HOTEL,GOOD STAFF

8/10 Good

Kenneth Ng, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling as executives again !
We are happen to be offered to stay at the Executives Floor. The location of the hotels is very good, very central in the Ningbo City. There are some good and bad for your consideration : Good - Breakfast ( 6-10+am ) and Night Snacks ( 5-8pm ) with free drinks on the 32nd Executive Lounge. Very friendly staffs. Very quiet place to start and finish a day. The bedding are very nice and we had good sleeps. Bad - Parking lot will a maze share with number of building, and many cars are so dirty and dusty parked in the same parking lot that make the place a little creepy. No one really introduce us all the benefits of being at Executive Floor, until we happen run into the top floor to relax for a drink and learned from the attendance. So we missed both nights to have a chance to enjoy the happy hour. The cleaning at the changing room for the pool is messy. I think it is due to the manner of the local guests. There is a rule for swimmers to wear hat to swim, or have to buy one for RMB30 each if you do not have one. This make me feel taken hostage as this is a rare requirement in the west or even Sheraton in China. Well, I respect it, so both me and my wife bought one to avoid missing a chance to swim at the hotel, and enjoy the facility. There was no life guard in place for safety or regulate swimmer behaviors at the pool. The team running the club house is not every attentive and professional with caring altitude. Very nice ! I am a Starwood Member.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a very nice breakfast. The rooms were nice and had free Wi-Fi. I didn't feel my air conditioning got as cool as I would have liked, but it was also almost 100 degrees outside. The swimming pool was great.

10/10 Excellent

J Allen, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very satisfied
I thought the stay was terrific -- and not speaking Mandarin --- I thought the hotel staff was terrific to communicate in English ---

10/10 Excellent

SK, Bothell, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service still makes all the difference
I have stayed in several hotels in Ningbo but this Sheraton is by far the most comfortable. From the Bellman to the excellent staff throughout the hotel the service is excellent. There is an attention to detail here that goes well beyond the lobby and front entrance. This hotel is immaculate from the elevators to the rooms and has stayed that way over a long period of time.