Lounge

Reviews of Niseko Konbu Onsen Tsuruga Besso Moku No Sho

4 out of 5
Niseko Konbu Onsen Tsuruga Besso Moku No Sho
393 Niseko, Abuta, Niseko, Hokkaido

Reviews

9.6

Exceptional

Rating 10 - Excellent. 99 out of 128 reviews" "
Rating 8 - Good. 25 out of 128 reviews" "
Rating 6 - Okay. 1 out of 128 reviews" "
Rating 4 - Poor. 2 out of 128 reviews" "
Rating 2 - Terrible. 1 out of 128 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lihong

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was amazing!!
Stayed 1 night in Jan 2024

10/10 Excellent

Carmie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ryokan experience was wonderful, in quiet and peaceful surroundings. The room was very spacious, and our private onsen was heavenly!! Plus we loved the room clothes and pajamas which were provided for our stay. I wish the shuttle to the ski resorts was more flexible and frequent. Would be great to have some night time shuttle options as well, to explore other areas or even night skiing.
Stayed 3 nights in Jan 2024

10/10 Excellent

june iee

Liked: Amenities
Absolutely beautiful property!!
Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Sumi

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

WEI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Moku No Sho. The property is classic, with luxurious spaces in the common areas, and generous amentities like free champagne and wine, and marshmellows roasting by the fireplace. The onsen is beautiful, with an outdoor space where you can enjoy soaking surrounded by the snow. The food is amazing, our dinner is kaiseki style, with fresh Hokkaido seafood, vegetables, and black haired beef. There was a large free drinks menu, including beers, sake, whiskey, etc. The breakfast was delicious too, with grilled cod and many assortment of food. The room is spacious, a bit old but kept up nicely. We didn't spend too much time there as we went for the onsen and food experiences. It's definitely one of the best experiences we've had!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2020

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very comfortable and relaxing stay. The room was spacious and clean (we had picked the one with private hot springs tub). It was amazing to be able to soak in the private outdoor tub with nature view. Very pampering to be able to wear hotel PJs to go eat breakfast and dinner downstairs which were always luxury multi course delicious meals. They provide shuttle to train station and shuttle several times a day to various nearby ski areas. Great stay overall.
Stayed 3 nights in Feb 2020

10/10 Excellent

Scarlett

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must go.
Best experience ever. Modern ryokan with fill service. Meals (breakfast and lunch) inclusive and free flow bar at night. Everything felt very exclusive.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and responsive email communications about the hotel policy of Novel Coronavirus outbreak. Excellent arrangement per our request. Luckily we had an enjoyable stay without trip disruption.
Stayed 1 night in Feb 2020

10/10 Excellent

AliceW

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! From arrival to departure. Only negative point was a group of loud Chinese tourists disrupting the peace and tranquility of the place with their loud conversations as they were going back to their rooms.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning yet intimate
This hot springs hotel is one of the most beautiful, luxurious, and restful properties we've ever stayed at. From the design of the lobby, the rooms, and the baths to the delectable meals and the very attentive service, Moku No Sho is truly a special place. The rooms are a mix of Japanese and Western, with beautiful woodwork and some with private outdoor baths. The meals are served in private rooms overlooking a river, and the rate is all-inclusive, including alcoholic drinks and various snacks. The meals themselves use fresh, local ingredients in innovative ways. Most of all, the design blends modernist architecture with traditional Japanese elements, creating a space that is stunning yet intimate. Our only regret is that we could only stay here for one night. If you're near Niseko, stay at this hotel--you won't regret it.
Stayed 1 night in Aug 2019

10/10 Excellent

Jessica, HOUSTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This onsen was AMAZING! I have been to other onsens in the past and this has been my best experience thus far. The private onsen room is a must and my husband and I highly enjoyed the privacy. The menu was traditional Japanese style and every bite was delicious. All food and beverages were included in the price, which was a great surprise! I would definitely recommend this place to family and friends.
Stayed 2 nights in Jun 2019

10/10 Excellent

Emma, London, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay here with my boyfriend for his 30th birthday. The private onsen with the large room along with the premium kaiseki meal made it a very memorable stay for us both and definitely worth every penny! The staff were really attentive and even gave us a small gift. Would recommend staying here to make your trip in Japan truly special.
Stayed 1 night in Apr 2019

10/10 Excellent

yumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

SR, NY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern yet with Japanese authenticity. Fantastic lounge area. Overall excellent service.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel style and decoration are great, staff is thoughtful
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Comfortable and feels like home. Friendly and excellent service. Would definitely recommend and come again!
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like the quietness and relaxing environment of the hotel. However, upon our three times visits, precheck in communication either through Expedia messaging or email communication was not responsive at all as no reply and very late reply accordingly ( fast reply through Expedia messaging in the past years) For dinner venue arrangement, it seems that the hotel group all Chinese guests in the restaurant disregard the booking room type ( we had all our meals in private room in the past visits and we even didn’t notice there is a restaurant with multiple tables for service)
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The private onsen in the room is disappointing, the water temperature is not stable, most of the time is cool...
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff was very helpful. Food was superb with local flair. Awesome experience
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top of the line service, cleanliness great staff, great location.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel
It's really amazing and very impressed us. We would highly recommend this hotel, can't miss it!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Geat Japanese experience. Would recommend this hotel.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly picturesque with delicious food and ser
Staying here was one of the most fabulous experiences. The breathtaking scenery captured you each time. The private onsen with the snow view was fabulous! The staff was always there but not intrusive. The food was superb! I’d like to go there again!
Stayed 2 nights in Mar 2018

10/10 Excellent

Madz, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUBERB BEUATIFUL PERCECT ONSEN HOTEL
We had a 4-day vacation in Niseko for winter, and decided to save the last day to try a traditional onsen (hot spring) so we booked this hotel for one night, And we regret not staying so long. This is the cleanest hotel I've seen in my life! From the lobby, they will let you remove your shoes, and you will just wear your Yukata and socks around the hotel. Even the staff are wearing socks. The hotel is so cozy, especially their lounge. They have marshmallow bonfire at night. Their outdoor onsen is majestic with snow covered backdrop, so beautiful. Our bedroom, we booked the suite with a private outdoor onsen. Our room is so extravagant, comfy, clean, modern Japanese interior. Our course dinner is super delicious too! Will definitely go back here!
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but not fantastic hotel.
Service is not so good as an Onsen hotel. We were eating the potato at the bar area and we couldn’t find any forks to eat. And the waitress who can speak English and mandarin said they only have 5 forks at their hotel!? Overall it’s a good hotel but no fantastic experience to me.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and relax
Good onsen in room. Love the toasted marshmallows in the lounge in the evening.
Stayed 1 night in Jan 2018

10/10 Excellent

Xiaojue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful stay in Niseko Konbu Onsen Hotel. Although it was only 1 night, it was the highlight of my trip. The hotel is beautiful and room is spacious. Free drinks and marshmallow served in the lobby. Kaiseki dinner which was included in the room charge was great also, especially when you take the window seat, the view is awesome. I want to specially highlight the service standard of their staff. When I made a careless mistake to leave behind my hat on their shuttle bus next morning when making my way to Hilton Hotel. I called back and asked whether they can return the hat to me on the next shuttle bus. However, when I called, the next shuttle bus was leaving their hotel already. So in the end, they purposely drive down (30 mins drive in snow) to Hiton hotel to return my hat. This is the highest service standard that a customer can expect and other hotels around the world should learn from them. Will definitely go back again. And if you are thinking of staying in Niseko, don't hesitate to book with them. I guarantee you will have a wonderful time there.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, nice, nice
The hotel is in a good location, close enough to the action, but far enough to offer some peace and serenity. On site onsen is nice as it has both indoor and outdoor parts and taking a hot spring bath outdoors when it's snowing is definitely an experience not to be missed.
Stayed 2 nights in Nov 2017

10/10 Excellent

Min Gwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

jeroen

Liked: Cleanliness, staff & service, room comfort
Great stay staff super nice food fantastic. This was our second stay the hotel needs some work on refreshing the interior and wood work.
Stayed 3 nights in Oct 2017

10/10 Excellent

konichiwa, ct

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Onsen close to ski resorts.
Very happy with staff making you feel very welcome. A perfect place to relax and unwind. Traditional Japanese food served is magnificent however, if it could be served in our room will make the experience perfect.

10/10 Excellent

A, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese experience
After a week of skiing the Niseko area we spent two nights here. We took the hotel shuttle bus in the morning to continue skiing and returned to the relaxing, peaceful oasis of the Konbu Onsen in the afternoon. We enjoyed exquisite Japanese cuisine. Each meal was a work of art, beautifully presented and such subtle, delicate flavours; a feast for the eyes and taste buds. The outside pool area of the onsen was particularly lovely with a great view and we loved toasting marshmallows after supper on the open fire in our hotel issued socks and pajamas. It is pricey but gives a extra dimension to a ski holiday and an opportunity to experience Japanese hospitality.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jay, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Pros: - Excellent hotel condition - Excellent room condition and room size - Excellent service and attention to details - Excellent facilities with many room service options - Excellent onsen in balcony - Excellent room views - Massage chair in room Cons: - Inconvenient location. - Need to take shuttles to any of the ski resorts. - No direct airport pickup/dropoff service to/from hotel. - No adjustment of airconditioner to switch cold or warm air. There is only adjustment of airconditoner wind speed in room. (Small issue but useful Tip: - Get a room with balcony onsen - Sel-drive to the hotel
Bedroom
Toilet
Balcony onsen
Main bar area

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get your money's worth
It's bit pricey but worth it (booked with private onsen). Not the ordinary onsen hotels filled with tourists. You can enjoy the time and relax. 5 stars for everything especially food (Premium Kaiseki) and staffs services were superb!

10/10 Excellent

Angel, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with excellent service
We stayed in a room with private hot bath in room during mid October! The hotel is surrounded my autumn foliage so the views from our room, the private bath and the restaurant are very beautiful! Room is clean and service is excellent!
private hot bath
restaurant

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful, albeit a bit too formal & tightly wound for my tastes - with the exception of one or two who were very friendly & approachable. No question, all staff were clearly concerned with making your stay as comfortable as possible. The food was good (not amazing, but interesting and very carefully presented) & rooms very comfortable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ryoken ever in Japan
fantastic, did not want to leave the hotel

10/10 Excellent

natasha, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
I really enjoyed my stay at moko no sho, they were attentive to our needs and even picked us up from another hotel when it was late at night. We called for a taxi but a car from our hotel came to us, I was really impressed by that.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Superb decoration but the meals were average!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
The meals are so so!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like
The meal - average

10/10 Excellent

Ellen, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection.
My significant other and I agreed this is the nicest hotel we've ever had the pleasure of staying at. The suite we stayed in including the private onsen was immaculate - it even had a massage chair! The toilet lid automatically raised when you opened the door. The hotel provides steamed potatoes and homemade chips (both using Hokkaido potatoes) starting at 4 pm and also served free s'mores to roast over the fire. Complimentary service to/from Niseko Station. A ton of little special touches like that that made our stay first class. The beef served at dinner was also the best wagyu I have had in my entire life, no joke.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights stay
Very relaxing trip. We stayed for 2 nights and the experience was amazing. Really enjoyed dinner on the second night. Breakfast is a little dull but still acceptable.

10/10 Excellent

SUPACHOK, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great relaxation, Private Onsen was superb. Great food