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Reviews of One Niseko Resort Towers

4 out of 5
One Niseko Resort Towers
455-3 Niseko, Niseko, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 334 out of 715 reviews" "
Rating 8 - Good. 274 out of 715 reviews" "
Rating 6 - Okay. 60 out of 715 reviews" "
Rating 4 - Poor. 28 out of 715 reviews" "
Rating 2 - Terrible. 19 out of 715 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice - good sized rooms with a kitchen. Great onsen looking at the mountain. Great breakfast, and good dinner (although we were the only two people in the whole place!). Very far from resorts and restaurants. limited shuttle service from hotel, and had several instances of no taxis being available. Not a knock on the hotel, but know you are secluded. I will stay in Grand Hirafu next time.
Stayed 5 nights in Feb 2024

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location for our ski vacation. It is well appointed, comfortable and the staff were very helpful. We loved the breakfast and the onsen.
Stayed 4 nights in Jan 2024

4/10 Poor

samuele, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Stephen

Traveled with group
Liked: Staff & service
Disliked: Amenities
Getting older but not too pricey. I need a car as shuttles were inconvenient and irregular
Stayed 5 nights in Feb 2024

10/10 Excellent

Colin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Feb 2024

8/10 Good

Claire

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location is not beey convenient if you're looking for a place to go at night
Stayed 4 nights in Feb 2024

10/10 Excellent

Yujirou

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Kitchen is so useful. Shop in front of reception is convenience.
Stayed 3 nights in Jan 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed four nights and commuted to Rusutsu daily, easy drive. Accomodation was ideal with four big beds in huge family room.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at One Niseko for 7 nights in Jan 2024. We absolutely loved the onsen and used it every night after skiing! The hotel staff are wonderfully helpful. The self contained apartment has a kitchen and a washing machine, perfect for a longer stay, and has much more room than a comparably priced hotel room!
Stayed 7 nights in Jan 2024

8/10 Good

Benjamin

Stayed 5 nights in Dec 2023

10/10 Excellent

Haoyu Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

4/10 Poor

Brett

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Caution re staying here. There is nothing around, there is very limited transport options . Nearly all amenities in the one resort tower were closed or at capacity(bar is closed , cafe is closed). Onsens were crowded. Restaurant fully booked the entire time we were there. This is not a great option .
Stayed 3 nights in Jan 2024

6/10 Okay

Vencci

Liked: Staff & service
The service was excellent and attentive. However the cleanliness was not as expected - the stove was not washed when we got the room, it was still in the exact same condition when we left 5 nights later. Lots of hair on the floor too. Otherwise, the facilities are quite comprehensive comparing to similar options around the area.
Stayed 5 nights in Dec 2023

8/10 Good

Gabriel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel staffs were very kind and helpful. Just that some of the things in the room were a little old. Example- heater
Stayed 2 nights in Dec 2023

8/10 Good

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in and check-out processes; suite was stocked with the essentials, including robes for the onsen, but not a ton more. Ski rentals were well-coordinated and conveniently dropped off downstairs. Main drawback was the smell of sulfur from the hot springs, which was apparent in the lobby and hallways.
Stayed 3 nights in Dec 2023

10/10 Excellent

Toh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and comfortable, with a nice onsen available onsite. Only drawback is that the on-site restaurant was closed for walk-in guests - the next nearest one was a ten minutes walk away - and no convenience store nearby either, so careful planning was needed to catch one of the four daily buses that run to and from the main Niseko Village area.
Stayed 3 nights in Dec 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and a great onsen that is included. The building seems pretty old is the only reason I didn't rate it 5 stars.
Stayed 2 nights in Jun 2023

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disappointed
Great apartment. However, not allowing guests to use lobby after a certain time is NOT a hotel. Also the bus in the morning to ski areas left too late, and came back too early, meaning we could not have a full days skiing. That may be convenient to you, but not to us guests. Overall disappointed,
Stayed 5 nights in Mar 2023

10/10 Excellent

ML

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on site onsen was nice. and the rooms were the largest we had during our stay in Japan and was the cheapest compared to the other hotels we stayed at. Wish it was a little easier to get to the airport from the hotel but it was a very nice facility.
Stayed 7 nights in Mar 2023

10/10 Excellent

Rumiko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Condo-type room is very spacious and comfortable. The mini-kitchen functioned well that everything we needed were provided. Staff are very nice. We want to be back here again in the future.
Stayed 2 nights in Mar 2023

8/10 Good

sy

Traveled with family
Good value
Stayed 7 nights in Mar 2023

10/10 Excellent

Aidan, Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Great shuttle service. Wonderful onsen. Great restaurants nearby, which compensates for faulty dining in-house.
Stayed 6 nights in Feb 2023

4/10 Poor

david

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The management here is basically ZERO. They do not help you do anything. You move all your own luggage. The restaurants are not functioning at all. Basically they are closed. Location is poor ~ as only close to Moiwa ski field and hard to get to other ski fields. The rooms air conditioning is "tardy" ..you need to balance opening windows..even its minus 10 celius. Elevator is crowded and slow. Onsen is small and dirty. in short DO NOT Stay here!
Stayed 1 night in Feb 2023

2/10 Terrible

Yiru

Stayed 1 night in Feb 2023

10/10 Excellent

nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great getting to onsen after a day of skiing.
Stayed 5 nights in Feb 2023

4/10 Poor

Ho

Stayed 6 nights in Jan 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Dying hotel
On a good note: - Most but not all of the staff were friendly. The young manager Mr Yamane, he was super friendly and worked very hard. I’m giving an extra star just for him. Ms Kikuchi was just so so friendly. She’s very proud that she can speak English. The old manager he just stares at the customers without saying anything. On a bad note: - Prepare to be hungry. The restaurant is now closed. This place is in the middle of nowhere so there are no real food options. The shuttle doesn’t run very frequently. Breakfast is no longer included. - The room is very weathered looking. The cleaning crew does a good job by Australian standards but just so so for Japan. Many stains on the furniture as others have noted. I had to clean out the inside of the fridge myself when I arrived. You get one coffee pod even if you stay two weeks. - They scold you if you don’t wear a mask in the lobby, but then the small public bath is packed with people not one wearing a mask. - The outside bath is slippery with ice and no hand rail. - They charge extra for two people but only give one room key. - The beds are small and hard.
Stayed 9 nights in Jan 2023

2/10 Terrible

Robert

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no information shared ahead of time about the restaurants being closed. The room was never cleaned once while we were there. Getting to and from the mountain was a pain in the ass. They had a shuttle that left before the mountain closed and then not another one for 3 hours. None of this was communicated to us before the stay.
Stayed 1 night in Feb 2023

2/10 Terrible

bernd

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
we did not like this hotel is the worst hotel we been in japan unfriendly staff and no help from reception for our request don t go there they just ignore you. you can find better places.

6/10 Okay

Rune

Traveled with group
Liked: Cleanliness, room comfort
Ok Hotel with some disappointments
We rented a 2 room suite that was ok for our needs. Reception people where friendly and helpful. But when we asked for later check out we only got 1 hour from 11-12, quite dissapointing when we wanted to ski in the morning. They should at least give check out to 13 or 14. The Restaurant was a big disappointment, they need to do a lot to get that decent so don't book a dinner there. Hotel is quite far from other restaurants so Hotel need some more frequent shuttle buses. A big plus if you like off pist the Moawi resort has ski in but not ski out from the Hotel.
Stayed 6 nights in Jan 2023

2/10 Terrible

KOTA, San Jose

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2023

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness
This is my fourth visit to one niseko. In the past it's been excellent but since covid there have been staff shortages and it has really gone downhill. The bar is no longer open, the rooms only get serviced once a week and there is a shortage of shuttles between the hotel and the ski areas. We have tried to book taxis to and from the ski areas on a number of occasions, the taxi companies are notorious for not answering their phones. We are then forced to go to Moiwa as it is the only ski area within walking distance. Also, a face mask is required to be worn at all times when moving around the hotel but these are not provided.
Stayed 7 nights in Jan 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

10/10 Excellent

CHIAWEI

Liked: Cleanliness, staff & service
Okay

4/10 Poor

Ivy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in 2 bedroom . The fridge was very smelly . The kitchenette area is not clean . Sofa was badly stained. Room pillow is very very thin and flat. Mattress very uncomfortable . Breakfast , food were cold .

10/10 Excellent

Melannie

10/10 Excellent

Yin kwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except transportation to ski, rest are very good

6/10 Okay

HO YOUNG

Traveled with family
Stayed 4 nights in Dec 2022

10/10 Excellent

Bell

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is a ideal place for the kids family stay, with the full cookwares and in-room washing machine, you can stay as long as you like. Next to Miowa Ski Resort even you can work over.

6/10 Okay

See Mun

Traveled with family
Liked: Staff & service
Staff was nice but difficult to communicate We manage to using google translate . Mattress was bit dirty and some red mark probably due to lady period .
Stayed 3 nights in Dec 2022

4/10 Poor

Hanako

Stayed 5 nights in Feb 2022

8/10 Good

Peter, APO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights to ski. The hotel is somewhat secluded, so you’ll need a rental car to explore the area. Given the ongoing pandemic, the hotel didn’t seem to have a lot of guests, and as a result, there were limited options to eat and drink (it seemed the restaurant and bar were closed when I was there, and you can’t walk anywhere nearby). But the hotel offers a wonderful breakfast (set menu, not buffet). Beautiful lobby. Spacious room. Friendly staff. Incredible onsen. The ski slopes at Annupuri are about five minutes away by car; Niseko Village, Hirafu, and Hanazono are about 15-25 minutes away. It took me about 2.5 hours to drive to the hotel (via Lake Shikotsu) from New Chitose Airport.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
Nice and large rooms in an isolated hotel
The One Niseko Restort Towers is an isolated hotel with 2 11 and 10-stories towers located 5 minutes by car from the Annupuri Ski Resort. This facility has an unusual number of suites, with 50-80 m2, making it a favourite among families and groups of friends. A car is highly recommended is you stay at the resort. The parking is free, but you will need to move your car from 11 am to allow removal of the snow. There is a ski bus to reach Annupuri Ski Resort as an alternative. The restaurant on-site was rather unimpressive - unavailable the first night, offering only 2 menus after that, very average room service, and many items were quickly not available at breakfast. The rooms on the other hand were nice and highly practical, although showing a little bit their age. Feeling of privacy with only 3 rooms per floor and elevator was appreciated. A convenient ski room is available, too.
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. This place was amazing. Full kitchen, friendly staff. I loved it! Will definitely stau here again.
Stayed 2 nights in Mar 2021

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and Comfortable
Hokkaido is wild and beautiful! One Niseko Tower was a great base from which to explore the major ski resorts in the area. The hotel is within 20 minutes of all the Niseko ski and snowboard locations and is especially convenient to Moira and Annapurna.
Stayed 5 nights in Dec 2020

10/10 Excellent

Minh Nhut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs and Incredible mountain view.
Stayed 1 night in Dec 2020

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The ski in location was excellent, although it was not as easy to access ski areas other than Moiwa. The breakfast buffet was great and plenty of choice. The room was a good size, although could do with a good clean! Overall a great stay.
Stayed 9 nights in Feb 2020
Response from AD on Mar 13, 2020
Dear guest, Thank you for choosing One Niseko Resort Towers for your recent visit to Niseko and taking the time to share your experience on Expedia. We appreciate your kind comments and these warm words will certainly encourage the team members to provide even better hospitality. We hope to have the pleasure of welcoming you back again in the future. best regards,

8/10 Good

Shih Jian

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Best 2 bedroom apartment in Niseko
This was our 2nd time staying at the resort, the apartment is spacious and comfortable. Only disadvantage in staying here is the Airport Shuttle only drop off passengers at the Hotel Kanro-no-mori which is about 10 minutes walk away from One Niseko. This is a difficult journey during snowy weather. After appeal, the hotel management kindly arrange for their van to pick us up from Hotel Kanro-no-mori. Thank you very much!
Stayed 4 nights in Jan 2020
Response from AD on Mar 13, 2020
Dear guest, Thank you for choosing One Niseko Resort Towers for your recent visit to Niseko and taking the time to share your experience on Expedia. We appreciate your kind comments and these warm words will certainly encourage the team members to provide even better hospitality. For you next stay at One Niseko, you can book your airport shuttle on our website. This airport shuttle bus will drop you off in front of the hotel. We hope to have the pleasure of welcoming you back again in the future. best regards,