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We thought the room price was a tad too high but considering that they offer complimentary 40 mins onsen during our stay, it was really worth it, especially with the convenience to ski, the ultra comfortable room, fantastic view from the room and shuttle bus to restaurants outside.
Ski in ski out location right near ticket office. Great onsen on-site with yukatas and slippers provided. Buffet breakfast very good. Only thing was the beds and pillows are very hard - however that’s typical Japanese style
Spacious. Modern. Comfortable apartment. Less than 5 minute walk to Hirafu gondola and restaurants/shops. Cafe across the street. Excellent location. Would definitely stay here again. Sean the manager was super helpful.
Rusutsu staff were friendly and helpful, helped us to bring our luggage to our hotel room where other hotels do not usually do. The room is nice and spacious with separate bathroom and toilet. The hotel gave us ¥1000 coupon for each person for spending in the resort. As we checked in after 5 pm, ...
It is a struggle to get to the ski area and back to the resort but once you on the slops it is really great. Limited option on rental skis, very small range for top end skis and all the same range for basic range. Rental charges are a little confusing, it is cheaper to rent boots, poles and skis ...
Great location.. so comfy & warm welcome. Everything are great but just the taste of breakfast was not that good. You better go to other restaurant instead.
Chalet ivy was great at accommodating us during our stay, I called and arranged a transfer from the Welcome centre just up the road with no problem, our rooms (king suite) were incredible. Unfortunately the cleaners didn’t wipe our tables 2 days in a row after eating there but that was by far the ...
It is within walking distance to the family ski and the convenience store. There is also a ski rental shop inside the hotel. It's a big plus for renting and returning the ski equipment. Hotel staff's response is really fast.
Superb service staff, friendly and polite; always smiling. Resort is situated on it's own, so there's a lot of clean snow all around, and it's right next to the ski slopes. Everything we needed for snowboarding in one place: rental shop, lessons, restaurant, onsen, gondola. We could also take the ...
Great setup and only 10min walk to the main village. The bus stop to Grand hirafu and Hanasono is super close
Even before our trip the hotel already contacted us for the details on how to get to their location. All our queries were promptly responded to. Upon arrival we had warm welcome from their staff. We arrived late in the evening and they politely instructed us to have dinner first (included in our ...
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