Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, iron/ironing board, free WiFi

Reviews of Quality Inn Noblesville - Indianapolis

2.5 out of 5
Quality Inn Noblesville - Indianapolis
17070 Dragonfly Lane, Noblesville, IN

Reviews

6.6
Rating 10 - Excellent. 148 out of 726 reviews" "
Rating 8 - Good. 196 out of 726 reviews" "
Rating 6 - Okay. 162 out of 726 reviews" "
Rating 4 - Poor. 134 out of 726 reviews" "
Rating 2 - Terrible. 86 out of 726 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Traveled with family
Liked: Amenities, property conditions & facilities
The staff was excellent. Amy was amazing. Fe
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Kathy,We're thrilled to hear that you had a great experience with our staff, especially with Amy's service. Your feedback is truly appreciated as we strive to provide exceptional service to all our guests. Thank you for choosing our hotel for your stay.

2/10 Terrible

Layla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is so far is the worst hotel I been in the staff is super rude and not helpful. I stayed there for 2 nights and I had another 3 nights booked and cancelled the reservation but they refused to refund my money. They still owe me $346 and every time I try to call them they hang up on me. I will be filing a lawsuit soon for stealing my refund
Response from Manager on Apr 13, 2024
Hello Layla,We take all feedback seriously and apologize for any inconvenience you experienced. For any billing concerns, we recommend reaching out to our management team directly for further assistance. Thank you for sharing your experience with us.

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and competent.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Krista,We are glad to hear that you found our staff friendly and skilled. Your satisfaction is our priority, and we appreciate your positive feedback. Please feel free to reach out to our management team if you have any further comments or suggestions.

8/10 Good

Nora, Plainfield

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Nora, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Javn

Stayed 3 nights in Mar 2024
Response from Manager on Apr 23, 2024
Hello Javn, We appreciate you taking the time to share your experience with us! Should you have any further feedback to share, please feel free to reach out to us directly so we can address any concerns. We hope to welcome you back in the future for an even better stay!

4/10 Poor

Margaret

Disliked: Staff & service, property conditions & facilities, room comfort
Think twice
This is not a place I’d recommend for anything longer than 24 hours, and even that is a stretch. We travel with our service animal and this was the first time I was ordered to email the hotel our documents regarding verification of service animal after showing our identification. The room was clean enough. The bed was lumpy and room was ice cold upon arrival, it finally warmed up 6 hours after being in room. The window unit control was loud, but at 3 am it went to a super sonic clunking loud and kept us awake for the remainder of our stay. Shower was clean, bathroom vents clean, but no one had swept the floorboards in bathroom in quite a while. We told management about our stay and they did nothing to accommodate. Breakfast was barely existent and looked worse than a can of dog food. Needless to say, we didn’t have any. I don’t think we’ll choose this location again
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Margaret, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the verification process for service animals. We appreciate you bringing the temperature control issue to our attention and will address it with our team. We apologize for any discomfort caused by the noise and cleanliness issue in the bathroom. We value your comments and will use them to improve our services. If you have any further concerns, please reach out to our management team directly.

6/10 Okay

Ryan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Ryan, We appreciate you choosing our hotel for your stay. Should you have any feedback or concerns regarding your experience, we encourage you to reach out to us directly so we can address them promptly and ensure a better experience next time. We look forward to welcoming you back soon.

8/10 Good

Gregory

Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Gregory,Thank you for choosing to stay with us! We appreciate your rating and hope you had a pleasant experience. If there's anything specific we can assist you with or if you have any suggestions for improvement, please feel free to reach out to our hotel directly. We look forward to welcoming you back in the future.

2/10 Terrible

Charlene

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Charlene,We apologize for any inconvenience you may have experienced during your stay. We would greatly appreciate it if you could provide us with more details about your stay, so that we may address any issues. Please reach out to our hotel directly. We value your feedback and will work to resolve any concerns you may have.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Manager on Dec 21, 2023
Hello Michael,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Marc

Liked: Cleanliness, property conditions & facilities
I stayed 3 nights, nice property but they didn’t do the room after the first night. I came back late the second day and had to go back to reception to get fresh towels and shampoo Otherwise the staff was courteous and helpful I didn’t have to ask for have the room done in other properties
Stayed 3 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Marc,Thank you for sharing your feedback on your recent stay with us. We apologize for any inconvenience you experienced regarding the room not being serviced after the first night. We appreciate your compliments regarding our courteous and helpful staff. Guest satisfaction is our top priority and we will use your feedback to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an excellent experience.

6/10 Okay

jeffrey

Stayed 1 night in Oct 2023
Response from Manager on Nov 15, 2023
Hello jeffrey, Thank you for your feedback. We appreciate your comments and apologize for any inconveniences you may have experienced during your stay. We strive to provide exceptional service and will use your feedback to improve our offerings. We hope you will consider staying with us again in the future for a more enjoyable experience.

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Linda,Thank you for your exceptionally positive rating! We are honored to have exceeded your expectations and look forward to welcoming you back in the future.

8/10 Good

Stan

Liked: Cleanliness, staff & service
Noise, Thin floors. Grab bar pulled out and patched, no safety grab near shower or mat. Breakfast was mediocre at best.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Stan,We apologize for the inconvenience caused. Guest feedback is important to us, and we'll address the issues with noise, flooring, grab bars, and breakfast quality to ensure a better experience in the future. Thank you for bringing this to our attention.

8/10 Good

Jim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay again
Stayed 4 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Jim,Thank you for taking the time to share your comments regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet while close to a lot of restaurants/stores
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi Matthew,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Not great.
Hotel was dated and bathroom was not very clean. The toilet obviously had not been cleaned before we got there. Just skuzzy in general. The bed was comfy, but I hope it was clean.
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Dear Guest,Your review is greatly appreciated, and we are happy to have met most of your needs with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you visit so that we can have another chance to provide you with a superior experience.

6/10 Okay

Steve

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Steve,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent employees, friendly, easy to change reservations, helpful with shuttle (Zach's Shuttle Service is AWESOME) to Ruoff.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 12, 2023
Hi Melissa,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

4/10 Poor

Jessica

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was poorly maintained and the room was musty and dirty. There was some mystery “goo” in one of the drawers, the lamp shades were dirty, and the curtains stank. Visible mold in AC unit. Location was near our venue, shopping and food. Probably wouldn’t stay again and just spend a bit more to stay somewhere else.
Response from Manager on Sep 8, 2023
Hello Jessica, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

6/10 Okay

Austin

Business traveler
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Austin,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Susan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello Susan,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Bradley

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
the room was nice and we did like it but my boyfriend sat in one of the chairs and got 3 huge big bites on him. no idea what from. still have not gone away and one of them is very bruised. when we arrived we also got asked if we would switch our king bed to two single beds. which we politely declined because we paid for a king sized bed. other than that was a decent experience. the breakfast provided was good.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello Bradley, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 Okay

STEVEN, Geneva

Disliked: Property conditions & facilities
Only two stories, but you still need an elevator. Climbing stairs for the elderly is hard even only one flight. Hallway carpeting was filthy and worn out. Side entrance door was broken and unlocked. Breakfast was 5 out of ten. But room was very clean and comfortable, and I guess that’s the important part.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello STEVEN, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

6/10 Okay

Keri

Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Keri, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Matt

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 16, 2023
Hello Matt,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Evelyn

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello Evelyn, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Anna Marie

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Anna Marie,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

4/10 Poor

Robert

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Robert,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Heather

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quality did not reflect the price.
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Hello Heather, Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.

8/10 Good

Delayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 13, 2023
Hello Delayne,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Manager on Aug 13, 2023
Hello Peggy,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
July 2023
The positives - the free breakfast, clean sheets & pillows, and parking. We were in town for a concert and there was a shuttle that picked up at the hotel. The negative - the shower and tub were absolutely disgusting. It had clearly not been cleaned in quite some time. Soap scum, stains, and a couple of moldy spots. Also, the grout from the floor stained the towels. Despite having an air conditioner, the room was humid too. Not the best experience and will probably look elsewhere next time I'm in town. Especially since the price was DOUBLED for a concert weekend.
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Guest, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

6/10 Okay

Lawrence

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Decent breakfast. Tv went out. Dog barking. Musty smell in room. Needs repairs. Will not stay here again
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Lawrence, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

2/10 Terrible

thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hello thomas, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Yvonne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, I could not take the smell. The propert was off the beaten path..."A hole in the wall".
Stayed 9 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Yvonne, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Convenient
The location was within a short drive from Ruoff. Overall fine for a couple nights stay. Breakfast was offered really early (6a-9a).
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello Dawn,Guest satisfaction is our number one objective so we really appreciate the input regarding our location and your comments about our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
the staff were really helpful and check in and out was a success. The room they prepared for me was very clean and organized
Stayed 2 nights in Jul 2023
Response from Manager on Jul 21, 2023
Hi Alexis,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

4/10 Poor

Lara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was very deteriorated and in need of safety features. I asked to move rooms due to our deadbolt being unscrewed from the wall. Our new room, the deadbolt was broke in two. The lamp shades in our room were ripped and torn. The chairs in the lobby were visibly dirty and it looked like someone had sat I them for years. The cushions all sunk in the middle, as did our beds. The front desk employees were very kind and tried to help us but it was clear this was out of their control.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 19, 2023
Hello Lara,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who worked the breakfast area each morning did a great job. Also the manager on duty at check out on 7/16 was very helpful
Stayed 3 nights in Jul 2023
Response from Manager on Jul 19, 2023
Hi Julie,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente location! Rooms clean, breakfast ok, swimming pool a great plus!
Stayed 3 nights in Jul 2023
Response from Manager on Jul 15, 2023
Hi Carolina,Thank you so much for your compliments on our friendly services and location. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

2/10 Terrible

Morgan

Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Morgan, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Karla

Traveled with family
Disliked: Staff & service, property conditions & facilities
Great location, but needs a major remodel. Pricey for the condition of the property.
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hello Karla,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our location and your insights regarding our property. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 Terrible

Beth

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
The room was disgusting!
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hello Beth,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Good

karen

Liked: Cleanliness, staff & service
I was fine there but for the price we should have had so much better. Dave Matthews concert.
Stayed 1 night in Jun 2023
Response from Manager on Jul 7, 2023
Hello karen,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our price. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good accommodations, very nice hotel staff, great access to shopping/dining/etc. For the price, worth the stay.
Stayed 3 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello Sean,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff as well as our price. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Unclean but Nice amenities
Did not want to shower because the tub is not in good condition. Dirt and such in the corners of the bathroom.
Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Dear Guest,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

8/10 Good

Megan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jul 2, 2023
Hello Megan,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Rae

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Manager on Jul 2, 2023
Hello Rae,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Rae

Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Rae,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.