Ratings based on 131 Verified Reviews

3.6 out of 5
73% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Suffolk, UK

Inexpensive, but you get what you pay for...

Posted Oct 29, 2016
Pros: Parking; Free WiFi; Friendly and helpful staff; Room Pricing;
Cons: Cleaning/Maintenance staff need to have more attention to detail; A Gym; A heated pool that can be used year round;
Location: The commercial centre is well equipped with lots of eateries, there's also a large CarreFour built into it. Get to the RER and make the most of Paris.
We used this hotel as our "base" during a 4 day visit to Paris. We are a family of 4, including 2 children (aged 11 and 12). The parking is very convenient, as it's located under the hotel. The hotel is on it own little island, so (other than the Ibis it's attached to) it's independent, and does not attract attention. Finding the hotel by car was easy. However the surrounding area is anything from safe. Street lighting is a bare minimum. A few cars parked up on the side of the street had smashed in windows. Pedestrian access to the commercial centre and RER was 'dodgy' during anything but daylight hours. It really didn't feel safe. The room was OK, but we had to contact reception a few times to get towels for all 4 of us, as they continued to think it was just myself and my wife. The room safe didn't work, but we were able to use the hotel safe as an alternative. The shower needed unblocking from day one. We didn't get the impression the sheets on the extra beds were fresh on with our arrival. The bottom sheet on the main bed was absent, and when requested we were given a sheet with a massive urine stain. We stayed at the latter end of October, and thought that the outdoor pool would be in service... it wasn't, which was a let down for my girls. Staff were friendly and accommodating though. I like to run, but was advised that running too far from the hotel after dark was not safe... I didn't run while we stayed at the hotel. No Gym :(
1 out of 5
by A verified traveler from london

Novotel -

Posted Oct 4, 2016
25 minute journey via an uber taxi costing around 30 euros each way. Room not cleaned after being asked to clean it whilst we are out! No heating/ac Pretty much bog standard. Just paying for the Novotel name. Ibis hotel right next door might aswel stay there for half the price - Looks to be in the same building anyway!
3 out of 5
by A verified traveler from Uk

Affordable hotel close to disneyland paris

Posted Aug 28, 2016
Hotel was average and more likely 3 star than the 4 shown on some websites. Rooms were ok but the toilets are poorly lit and separate from the bathroom and there is no sink or place to wash hands which is a huge oversight in the design of the rooms. The carpets need an upgrade and the breakfast was expensive and not a great choice available. Staff on reception were friendly and helpful and the location was really good being 25 mins drive into the city and 20 mins drive to disneyland. Be careful of the boulders and narrow turns on entry to the hotel and to get into the car park. Overall was ok with the 2 day stay considering the cost of the rooms was reasonable but the cost of breakfast can make this an expensive place to stay.
Comment from Hotel Management
Jan 10, 2017 by cricri, Hotel Management
Dear Madam, Dear Sir, It is with great attention that I have read your comments and thank you for letting me share. We have taken into account feedback and are working with our technical team so that these problems do not renew. Wishing to maintain your confidence with Novotel. Best regards. Customer Relations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Plesant hotel shame about area/

Posted Sep 25, 2015
Pros: Staff were helpful and friendly, Pool was gret and breakfast buffet was amazing.
Cons: Wouldnt like to venture out alone in the area at night time.
Location: 10 mins from Disney on Metro. when shopping mall is closed across from hotel there is very little in way of shops or eating facilities.
The hotel was lovely especially the outdoor heated pool. The area however seems somewhat run down. It's a 10 minute walk from metro station and easiest way is to leave station through the shopping mall. We used this hotel as a base whilst visiting Disney which is just 10 minutes down the line.
Comment from Hotel Management
Oct 6, 2015 by Christine , Hotel Management
Dear Madam and Sir, Thank you for your compliments and be sure we were pleased to welcome you on your next trip. Benefits were selected to ensure a quality of comfort and well being for a short stay. Looking forward to seeing you soon Best regards Luc Vicherd - General Manager
4 out of 5
Recommended
for Families
by A verified traveler from manchester

Good location for disney

Posted Aug 21, 2015
Pros: Good location, great pool
Cons: 'free' Wifi needs to be free for WHOLE stay
Location: RER station, shopping mall with large supermarket (Carrefour)
Chose this hotel for a few reasons, location to Disney and RER station, swimming pool & free wifi. Location was good but is a good 10/15 min walk to the station (depending on no of children you have) and was a bit tricky on the Sunday when the shopping centre was closed. Swimming pool was great (heated outdoor). Too cold for just paddling in but perfect for us. Open 10am to 10pm which was great. Our 7year old wanted to leave Disney early to get back for a swim! Good breakfast buffet. Nothing to do with the hotel, but the Carrefour supermarket nearby has very long queues to pay, try an go in the mornings rather than evenings. The shopping centre has a Subway, McDonalds and other food outlets. PROBLEM: wifi was free but for only 24 hours. I am not sure if I had missed this small print when booking but I have a feeling it was not described as such.I don't mind hotels charging for wifi but having it for free for 24 hours then advertising it as 'free wifi' is at best disingenuous.
Comment from Hotel Management
Aug 27, 2015 by Christine , Hotel Management
Dear Madam, Dear Sir, Thank you for spending the time to send us your thoughts. We are delighted to have lived up to your expectations and hope to surprise you again during your next stay at the Novotel Noisy Le Grand. Best regards. Luc Vicherd - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from london

nice hotel close to carefour

Posted Aug 5, 2015
we are family of four, with two kids(7 and 3), the master bed is comfy, but the sofa bed has a big gap in between,my little one's leg stuck in the gap and been hurt in the night. So we had to put the kids in the master bed, and slept in the sofa bed ourselves. The reception staff is nice, and hotel is clean. The location of the hotel is about 10 minute walk to metro station. It's in between Paris and Disney land, both about 20 minutes.great location.
Comment from Hotel Management
Aug 28, 2015 by Christine , Hotel Management
Dear Madam, Dear Sir, First of all, thank you very much for taking the time to share your comments on your last stay in our hotel. Your opinion is essential and will allow me to take the necessary steps to remedy the inconvenience. Looking forward to welcoming you soon, please accept, Madam, Sir, the expression of our best wishes. Best regards Luc VICHERD - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Parking is expensive

Posted Aug 5, 2015
It's an average hotel. Parking was underground and cost €10. No lift from underground car park to the hotel so a bit difficult with luggage and children.
Comment from Hotel Management
Sep 24, 2015 by Christine , Hotel Management
Dear Madam, Dear Sir, Thank you for your comments and confirms that access to the hotel is possible the time to unload. We have set up one minute removal time outside the hotel to park your car in the parking lot. Hoping to receive you very soon at the Novotel Noisy le Grand. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, friendly helpful staff.

Posted Jul 30, 2015
The staff at the hotel were very helpful and friendly, the breakfast was lovely. Shame the restaurant wasn't open at weekend. There were not a lot of restuarants in the local areas, which was slightly run down but very nice hotel.
Comment from Hotel Management
Aug 21, 2015 by Christine , Hotel Management
Dear Customer, Thank you for the compliments you have taken the time to send us about your last visit. This confirms that our services are in line with your expectations and encourages us to persevere in this direction. Looking forward to welcoming you soon. Best regards Luc Vicher - General Manager
3 out of 5
by A verified traveler

Posted Jun 27, 2015
No food at night. Room service shut too early. What else to say.. Blanlablabla bla bla bla bla bla bla bla bla bla
Comment from Hotel Management
Jul 1, 2015 by Christine, Hotel Management
Dear customer, Thank you for giving us your feelings concerning your last stay in the hotel Novotel Marne la Vallée Noisy le Grand. I'm really sorry that our team was not enough available to help you to have a meal. Our room service is normally open 24 hours a day. Be assured that our staff will be informed to be more attentive to customer's requests. We would be glad to welcome you again soon. Best Regards. Luc Vicherd - General manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2015
Hotel is clean and convenient. However, the hot water is not working, it is hot-cold-hot-cold all the time.