Ratings based on 604 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from uk
Nice hotel but terrible servicesPosted Jul 5, 2017
We were given a basement room with one very small window located at roof level so our only view was a car wheel which was parked for the duration of our stay and pretty much blocked out all daylight. This was our first visit to Rome so it would have been nice to look out a window to a garden and to be able to actually get some fresh air. Internet/wifi was down for the whole 3 days of our stay. We complained and was told it would be fixed on day 1, then again on day 2. Allegedly it got fixed on day 3 but the "booster" for the basement rooms wasn't reset and the hotel staff didn't know how to do it.
for Everyoneby A verified traveler from LONDON
Very nice hotel and lovely staffPosted Jun 27, 2017
Pros: Staff and location. Hotel rooms where great
We were located 5 mins walk from the tube station (Bologna) and few mins walk to restaurants and shops. Located near what the cab driver say is the nice part of Rome. Takes less than 10 mins by train to get to heart of Rome. Hotel room was cleaned daily and had fresh towels and toiletries. I couldn't find anything wrong with this hotel. Rooms where big and bed where very comfortable and easy to feel asleep on. Could be the wine to :) The garden was lovely and relaxing. After a long day walking in the city, it’s nice to relax with a glass of wine in the garden. The breakfast had great choice (Im a veggie so i don’t expect much), but great for meat eaters. Highly recommended if you want to relax at night and enjoy the busy city 10 mins away by train.
Posted May 17, 2017 on Hotels
Hotel with Ambience.Posted Apr 24, 2017 on Hotels
The hotel is beautiful! We love places that are not typical. It had style and it was very very clean. The breakfast served buffet style was wonderful. It had great breads, pies and cakes and you could take as much as you like.The area was amongst the homes of diplomats and though it was not in the center of Rome. We liked the ambience and the location was beautiful.
by A verified traveler from England
Disappointing experiencePosted Apr 18, 2017
Cons: Facilities Customer service
Location: Not a lot in the vicinity except a couple of restaurants and the Metro (within walking distance)
We went to Rome over the bank holiday weekend and had chosen Hotel Principe Torlonia due to its modern décor, star rating and location. The first morning we went down for breakfast there were no tables available and the one waitress who was working told us to go and eat our food at the bar (amongst the dishes she had previously collected). On hearing this another table of guests moved their plates for us so that we could have a table. This happened again on the second day. The TV did not work; although I didn't go on holiday to watch TV, if the facilities are there they should be in working condition. Upon flagging this to the member of staff at reception I was told she was the only one working that shift and couldn't do anything. The bathroom stank of smoke leading me to believe people were smoking indoors, where were the smoke detectors?! The justifications given were "it's the holiday season so we are short staffed" and to the breakfast incident "it's because we are fully booked and don't know what time people will come down for breakfast." Being fully booked yet short staffed makes no sense; either take on more staff or take on less bookings. Overall an awful experience; I paid a four star price for a two star service. I wouldn't recommend the hotel to anyone.
for Everyoneby A verified traveler
Staff work super hard to help but so many issuesPosted Apr 15, 2017
This hotel could be amazing and the staff work really hard to help, however, they clearly weren't prepared to be open for Easter week (mid April) Picked this hotel due to the roof garden and lovely outside space to relax in after the busy days of walking around Rome. However, we arrived to find a builder's construction yard outside as they built a new decking area. This also meant you could not eat breakfast outside and were confined to a small shack, with plastic sheaths that made 23 degrees in Rome feel a lot worse. The noise also woke us up. Breakfast was not ideal with the drilling and banging on the other side of the plastic. Food was also lacking in options and eggs were often in demand and unavailable. Had to set my own table and ask separately for a cup, plate, hot water for coffee and cutlery. In terms of our room, it was lovely but there was no air-con to start with the first day. This seemed a complaint of a few guests and it was resolved by the second day. The hotel offered to move our room on day 2 ( there was nothing available the 1st night) but the room was above the builders, so decided to stay out as although hot, it was quieter. The roof terrace was not available for use though all it needed was the cushions on the sofas and a quick jet wash. We were told the outside area would be available on the last night of our 3 night stay but it wasn't. We asked for an iron and had to wait 40 mins, arrived home on day 2 to find our room hadn't been serviced.
Posted Apr 5, 2017 on Hotels
Great small clean and quite far from city but we had a car so worked great .. Very satisfied
GreatPosted Jan 8, 2017 on Hotels
Nice first stay in ItalyPosted Dec 27, 2016 on Hotels
The staff was very nice. Loved the daily breakfast. The place was clean and quiet.My only issues were the wifi was very spotty and were charged 15 euros a day for parking.
for Studentsby A verified traveler from Norfolk, Virginia
Good location and view.Posted Dec 2, 2016 on Orbitz
Pros: The continental breakfast was awesome. The staff was friendly and welcoming, especially the maintenance men. The view and the overall look of the hote
Cons: A complimentary gift would have been nice for our celebration, especially since we stayed a while. The drain in the shower was slow and smelled funny.
Location: Cafes/shopping/restaurants/supermarket/trevi fountain/spanish steps/vatican city/colosseum/pantheon
Stayed a week for vacation and to celebrate our engagement. A complimentary gift would have been nice for our celebration, especially since we stayed a while. The drain in the shower was slow and smelled funny. We found it frustrating that we had to have our key in the door to use some of the appliances/lights. Our teas/coffees/bathroom amenities were not replaced each time the room was made. There was some construction going on and drilling occurred frequently. The continental breakfast was awesome. The staff was friendly and welcoming, especially the maintenance men. The view and the overall look of the hotel was beautiful. We liked that it was away from all of the tourist noise. We liked that check-in and out was fast and easy.