The location of this hotel is fabulous! Right on the beach with a beatiful Beach house-Breakers. But the hotel is a huge disappointment. Its pretty tired & not well maintained. The lobby & receptions, & bar, restaurant areas are very flashy, but unfortunately the rooms are very old with appliances, heater not fully working etc. The staff is very rude. We stayed here for a conference, & at the same time the Dutch football team was also staying in this hotel. So the entire 5th floor was blocked for them. But we had arrived a day before, & the hotel management (by mistake or because of confusion) gave us a 5th floor room. We had no idea that the footbal team was visiting, &/or staying n the same floor. That night when i was returning to my room after my conference, at around 12 midnight, I took the lift to the 5th floor. And as i started getting out of the lift, there was this huge man dressed as the hotel staff came towards me & started yelling that I cant get off the 5th floor. And i said my room is on this floor. So he starts yelling go back down & take the other lift, cos you are not allowed. I was shocked! I am a guest at the hotel, & the hotel staff is yelling at me! So i calmly said, but why hasn't anyone told me till now. Why was there no sign board or signal at the ground floor directing guests to use the other lift? Anyhow the i did tell the front desk, & they were pretty useless.