Exterior
Check availability

Reviews of Best Western Annesley House Hotel

3 out of 5
Best Western Annesley House Hotel
6 Newmarket Road, Norwich, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 262 out of 520 reviews" "
Rating 8 - Good. 218 out of 520 reviews" "
Rating 6 - Okay. 27 out of 520 reviews" "
Rating 4 - Poor. 7 out of 520 reviews" "
Rating 2 - Terrible. 6 out of 520 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Samuel, Brackley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily on Apr 8, 2024
Dear Samuel,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and the property is beautiful
Stayed 2 nights in Mar 2024
Response from Emily on Mar 18, 2024
Dear Sarah,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Gillan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Emily on Feb 21, 2024
Dear Guest,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

6/10 Okay

Ken

Traveled with partner
Liked: Cleanliness, staff & service
Very friendly staff. Room adequate and comfortable. Breakfast disappointing, everything was cold, scrambled egg was in one big lump.
Stayed 1 night in Feb 2024
Response from Emily on Feb 19, 2024
Dear Ken,Thank you for taking the time to leave a review regarding your most recent stay. I am glad to hear you were pleased with your room and thank you for your kind comments towards our team. Please accept our sincere apologies regarding your breakfast experience, I can assure you this is not to our usual standard. I will certainly relay this to the chef that was on that morning. Despite the negative aspects of your stay, I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Nic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily on Jan 30, 2024
Dear Nic,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emily on Jan 19, 2024
Dear Stephen,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

Ollie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed, helpful staff and easy access to city centre. A great stay 😊
Stayed 1 night in Jan 2024
Response from Emily on Jan 16, 2024
Dear Ollie,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

martin

Stayed 3 nights in Dec 2023
Response from Emily on Jan 16, 2024
Dear Martin,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Jonathan, Harrow

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this character hotel just a 10 minute walk from the city centre. Plenty of parking, easy check in and excellent service throughout. Comfortable sizeable room and great TV with Netflix etc. Great night's sleep then a delicious breakfast. Would definitely return 👍
Stayed 1 night in Dec 2023
Response from Emily on Jan 4, 2024
Dear Jonathan,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, room comfort
Give it a try
Lovely place and great staff. Onsite car charging at a reasonable cost. I'll go again.
Stayed 1 night in Dec 2023
Response from Emily on Dec 15, 2023
Dear David,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

2/10 Terrible

Rajiv

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily on Dec 13, 2023
Dear Rajiv,Thank you for taking the time to leave a review regarding your most recent stay. I am disappointed to see you did not enjoy your time with us, I hope we are able to welcome you back in the future to provide you with a more superior experience.Kind Regards,Emily - Duty Manager

6/10 Okay

Adam

Stayed 1 night in Dec 2023
Response from Emily on Jan 2, 2024
Dear Adam,Thank you for taking the time to leave a review regarding your most recent stay. I do hope you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff, very comfy bed, quiet location, great food and good location.
Stayed 1 night in Nov 2023
Response from Emily on Dec 13, 2023
Dear Colin,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fine for a visit to Norwich, close enough to walk into the city centre
Stayed 1 night in Nov 2023
Response from Emily on Nov 23, 2023
Dear Jeff,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

James

Stayed 3 nights in Nov 2023
Response from Emily on Nov 17, 2023
Dear James,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Ralph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable and friendly helpful staff
Stayed 1 night in Nov 2023
Response from Emily on Nov 13, 2023
Dear Ralph,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Kieran

Business traveler
Liked: Staff & service, room comfort
All Fine
All fine. Well priced and comfortable.
Stayed 1 night in Nov 2023
Response from Emily on Nov 10, 2023
Dear Kieran,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Ruth

Stayed 2 nights in Nov 2023
Response from Emily on Nov 9, 2023
Dear Ruth,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Emily on Oct 12, 2023
Dear Graham,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Colin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, very clean rooms. Nice lounge & bar area, great, attentive staff.
Stayed 2 nights in Sep 2023
Response from Emily on Oct 2, 2023
Dear Colin,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Rosemary

Stayed 1 night in Sep 2023
Response from Emily on Oct 30, 2023
Dear Rosemary,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

6/10 Okay

Liva

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Emily on Sep 28, 2023
Dear Liva,Thank you for taking the time to leave a review regarding your most recent stay. I am sorry to see there were aspects of your stay that did not meet your expectations. I do hope we can welcome you back in the future to provide you with a more superior experience.Kind Regards,Emily - Duty Manager

8/10 Good

Simon

Stayed 1 night in Sep 2023
Response from Emily on Sep 27, 2023
Dear Simon,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Annesley House Hotel on Sep 1, 2023
Thank you for your kind comments. We hope to see you again soon.

10/10 Excellent

Sallyann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Lovely stay, hotel was lovely. Bed really comfortable, would definitely stay again
Stayed 1 night in Aug 2023
Response from Emily on Sep 7, 2023
Dear Sallyann,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Aug 2023
Response from Emily on Sep 7, 2023
Dear Neil,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Emily on Aug 11, 2023
Dear David,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Alex

Stayed 1 night in Aug 2023
Response from Emily on Aug 10, 2023
Dear Alex,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

Sarah

Stayed 1 night in Jul 2023
Response from Emily on Sep 7, 2023
Dear Sarah,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Emily on Aug 3, 2023
Dear Guest,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Emily on Jul 23, 2023
Dear Craig,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Nikita

Stayed 1 night in Jul 2023
Response from Emily on Jul 10, 2023
Dear Nikita,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Emily on Jun 30, 2023
Dear Nick,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Steven

Stayed 1 night in Jun 2023
Response from Emily on Jun 29, 2023
Dear Steven,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Duncan

Liked: Cleanliness, property conditions & facilities, room comfort
All fine
Nice place - unfortunately it was very hot when we stayed and a/c would have been nice if we’d known. Room was fine. Breakfast was good enough.
Stayed 1 night in Jun 2023
Response from Emily on Jun 26, 2023
Dear Duncan,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear overall you enjoyed your time with us. Due to our buildings being Grade II listed we are unable to install air con however we do provide fans in every room. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Duncan

Stayed 1 night in Jun 2023
Response from Emily on Jun 13, 2023
Dear Duncan,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

lynn

Traveled with family
Liked: Cleanliness, staff & service
A really lovely hotel everything was perfect and the beds lovely we,will certainly stay here again
Stayed 4 nights in May 2023
Response from Emily on Jun 7, 2023
Dear Lynn,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We had a two night stay to do a bit of shopping and sight seeing. The hotel is very clean and the room was very comfy with a massive bed. The hotel is very close to the city and has plenty of parking.
Stayed 2 nights in Jun 2023
Response from Emily on Jun 7, 2023
Dear Jonathan,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Emily on May 18, 2023
Dear Guest,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly, rooms clean and comfortable. Shower ran hot/cold…
Stayed 1 night in May 2023
Response from Emily on May 16, 2023
Dear Justin,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, easy to find, close to town. Staff excellent, nice place to stay, will use again.
Stayed 1 night in May 2023
Response from Emily on May 12, 2023
Dear Peter,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

2/10 Terrible

Will

Stayed 2 nights in Apr 2023
Response from Emily on May 12, 2023
Dear Guest,Thank you for taking the time to leave a review regarding your most recent stay. I am very disappointed to see you did not enjoy your time with us. I wish you had of told us whilst you were here so we could have rectified any issues for you. Despite the negative aspects of your stay, I do hope we can welcome you back in the future to provide you with a more superior experience.Kind Regards,Emily - Duty Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service
Caravan made from bricks but in a good way
Great value for money and five minute walk from the city centre. Bathroom was like one from a caravan and bed was extremely soft but both adequate for the cost. Would stay again.
Stayed 1 night in May 2023
Response from Emily on May 8, 2023
Dear Richard,Thank you for taking the time to leave a review regarding your most recent stay. I am glad to hear you were pleased with our location and value for money. Sorry to hear there were aspects of your room you were disappointed with, we will certainly take these comments on board. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and very comfortable place to stay
Nice and cosy place, with a decent size, clean and characterful room. Friendly and helpful service. Would recommend.
Stayed 1 night in Apr 2023
Response from Emily on Apr 27, 2023
Dear Guest,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Emily on Apr 12, 2023
Dear Chris,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

8/10 Good

Christopher

Stayed 1 night in Apr 2023
Response from Emily on Apr 10, 2023
Dear Christopher,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to see you enjoyed your time with us and hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
The staff were brilliant - helpful and supportive.
Stayed 1 night in Mar 2023
Response from Emily on Mar 30, 2023
Dear John,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your kind comments towards our team. I do hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a cracking find. The moment you walked in the greeting from the staff was so welcoming and natural. Lovely room and the whole hotel was spotless. Already planning on bringing family and friends as the location is superb for walking to the City centre.
Stayed 1 night in Mar 2023
Response from Emily on Mar 27, 2023
Dear Jackie,Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear you enjoyed your time with us and thank you for your kind comments. I do hope we have the pleasure of welcoming you back soon.Kind Regards,Emily - Duty Manager

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location, room was lovely and on site parking was very convenient.
Stayed 1 night in Mar 2023
Response from Emily on Mar 20, 2023
Dear Caroline,Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and were pleased with our location and your room. I do hope we have the pleasure of welcoming you back in the future.Kind Regards,Emily - Duty Manager

2/10 Terrible

David

Business traveler
Disliked: Staff & service, property conditions & facilities
Typical Best Western lottery and a bad choice
The very last time I stay Best Western! How this place has such a high rating I can’t understand. From a poor check in to ordering a sandwich service was dismal! The room was like something out of an 80’s sitcom and very tired
Stayed 1 night in Mar 2023
Response from Emily on Mar 16, 2023
Dear David,Thank you for taking the time to leave a review regarding your most recent stay. I am very disappointed to hear you did not enjoy your time with us as you mention we do overall have very positive feedback. I apologise on this occasion we did not meet your expectations and can only we hope we have the pleasure of welcoming you back in the future to provide you with a more superior experience.Kind Regards,Emily - Duty Manager