Ratings based on 527 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Dartford

Lovely hotel set in beautiful surroundings

Posted Nov 27, 2016
Staff were so helpful.. lovely hotel. Food was excellent. Definitely return
Comment from Hotel Management
Nov 28, 2016 by Joanne, Hotel Management
Thank you Chriss for your review following your visit to Dunston Hall. I was pleased to read that you found the hotel lovely with excellent food and helpful staff. We look forward to welcoming you back in the future. Kind regards Joanne Mason Hotel Administrator
5 out of 5
by A verified traveler from East Bergholt

Very nice Hotel close to Norwich

Posted Oct 29, 2016
Pros: Fantastic grounds, great swimming pool and spa. Rooms spacious and modern.
Cons: Breakfast is a little chaotic, was difficult to find things like plates and bread knife, needs supervising.
Location: Norwich is brilliant for shopping and 1 day there will not do it justice as there are so many offshoots of side alleys with bespoke shops.
Excellent facilities and dining, have stayed here hundreds of nights, both business and pleasure.
Comment from Hotel Management
Oct 31, 2016 by Joanne Mason, Hotel Management
Dear Steve Thank you for your review following your visit to Dunston Hall. It was good to read that on the whole you enjoyed your stay finding the rooms spacious and modern with a great swimming pool complex. We look forward to welcoming you back in the future. Kind regards Joanne Mason Hotel Administrator
3 out of 5
by A verified traveler from SWEngland

Some minor issues

Posted Oct 29, 2016
Location: Beautiful parkland. Very close to Norwich and about 45 mins to the coast.
Rooms were very comfortable and generally very clean although there was some rubbish under the dressing table and a dirty spoon was returned to a clean tray. The food was very good but sandwiches and dip ordered in the bar at 5pm took more than 45 mins to arrive which was disappointing. The leisure facilities were very good.
Comment from Hotel Management
Oct 31, 2016 by Joanne Mason, Hotel Management
Dear Sir/Madam Thank you for your review following your visit to the hotel. Please accept my apologies for the few niggles you experienced during your stay and we look forward to welcoming you back in the future. Kind regards Joanne Mason Hotel Administrator
3 out of 5
by A verified traveler from kent

Noise from other guests and cleaning staff.

Posted Oct 12, 2016
Beds very soft , noise from piano being played in the early hours badly by guests who where drunk ( might be good idea to lock lid at night). other than that staff were friendly.
Comment from Hotel Management
Oct 13, 2016 by Joanne, Hotel Management
Thank you Ronnie for your review following your visit to Dunston Hall. It was disappointing to read you experienced a few issues with your stay for which I apologise. Please be assured your comments will be passed on to the Management Team so they can address the points you raised. I hope we have the opportunity to welcome you back in the future. Kind regards Joanne Mason Hotel Administrator
4 out of 5
by A verified traveler

Dunston Hall Re-visited

Posted Oct 6, 2016
Pros: Good location
Cons: Bar and Bar Meals need updating
Location: Good for Norwich and coastal visits.
Room and Breakfast was good, however certain areas within Dunston Hall looking tired and in need of modernisation. Bar and Bar Menu needs attention.
Comment from Hotel Management
Oct 7, 2016 by Joanne, Hotel Management
Dear Sir/Madam Thank you for your review following your visit to the hotel. It was good to read you found your room and breakfast good but disappointing you experienced some issues when using our Main Bar. Please be assured your comments will be passed on to the Management Team so they can address the points you raised. I hope we have the opportunity to welcome you back in the future. Kind regards Joanne Mason Hotel Administrator
4 out of 5
by A verified traveler from cambs

Nice country hotel

Posted Oct 4, 2016
Enjoyed re vamped spa Food ok but service so so slow better to eat out
Comment from Hotel Management
Oct 4, 2016 by Joanne, Hotel Management
Thank you pod for your review following your visit to Dunston Hall. It was disappointing to read that despite enjoying our revamped spa you experienced a few issues when dining in our Brasserie Restaurant. Please be assured your comments will be passed onto the Management Team so they can address the points you raised. I hope we have the opportunity to welcome you back in the future. Kind regards Joanne Mason Hotel Administrator
3 out of 5
by A verified traveler

Overpriced for what it was...

Posted Sep 29, 2016
Nice hotel and location. Not enough bar staff. 25 minute wait to be seated for breakfast. Very overpriced for a nice but not special hotel. Drinks VERY expensive.
Comment from Hotel Management
Sep 30, 2016 by Joanne, Hotel Management
Thank you Becky for your feedback following your visit to Dunston Hall. It was disappointing to read that despite finding the hotel nice and in a good location you experienced some issues when using our Main Bar. Please be assured your comments will be passed on to the Management Team so they can address the points you raised. I hope we have the opportunity to welcome you back in the future. Kind regards Joanne Mason Hotel Administrator
4 out of 5
by A verified traveler from London

Nice hotel. Excellent leisure.

Posted Sep 4, 2016 on Ebookers
Pros: Leisure facilities
Cons: Rooms a bit easier to get to. Better menu in Terrace bar
Location: Visit Norwich and other local sights
Very good hotel. Great leisure complex. Rooms a bit difficult to get to. But everything else good
Comment from Hotel Management
Sep 29, 2016 by Joanne, Hotel Management
Dear uppingtheante Thank you for your review following your visit to Dunston Hall. I was pleased to read you enjoyed your stay in particular the leisure facilities. We look forward to welcoming you back in the future. Kind regards Joanne Mason Hotel Administrator
4 out of 5
by A verified traveler

For a wedding

Posted Aug 31, 2016
Pros: facilities
Cons: rooms could be improved.
Staff were very helpful, room was ok, but the facilities were lovely
Comment from Hotel Management
Sep 2, 2016 by Joanne, Hotel Management
Dear Sir/Madam Thank you for your review following your visit to Dunston Hall. I was pleased to read you found the staff very helpful, room okay and the facilities lovely. We look forward to welcoming you back in the future. Kind regards Joanne Mason Hotel Administrator
3 out of 5
by A verified traveler

Posted Aug 29, 2016
Pros: Staff very friendly and helpful Food good
Cons: decor
Hotel Decor very dated - appears very brown and dated
Comment from Hotel Management
Aug 30, 2016 by Joanne, Hotel Management
Dear Sir/Madam Thank you for your review following your visit to Dunston Hall. I was pleased to read you found the staff very friendly and helpful and the food good and we look forward to welcoming you back to the hotel in the future. Kind regards Joanne Mason Hotel Administrator