Ratings based on 282 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from n/a

Visit to family in Norwich.

Posted May 20, 2017
Pros: Clean, open and good facilities.
Cons: Nothing that we observed
Location: N A
The management and the staff are exceptional examples of a well run establishment. We will go back.
3 out of 5
by A verified traveler from Victoria BC

Only hotel in area

Posted Apr 20, 2017
Pros: The location was convenient for this visit. The evening meals were well prepared and tasty.
Cons: Cleanliness. Storage for clothing. Reconfiguring the bathroom door to enable easy access. Better security locks
Location: No nearby restaurants or any other amenity. There is a nearby golf course and path through the fens.
I am very familiar with HI, to the point of having a loyalty card. This hotel was not up to the standard. The rooms were just barely clean. There were no drawers for clothes storage, and it was difficult for two people to find room to keep their suitcases open to serve as drawers. The bathroom in the standard room was so small it required some manoeuvring to get through the door. The soap dispenser was a squeeze bottle nailed to the wall. The breakfast was adequate, although it sometimes took a while to get coffee or water. I ordered an omelette and found it inedible. being tough and stringy due to cooking at too high a heat. The limited evening menu, including the soup, changed very little over 4 days. However, what was on the menu was tasty and well prepared. There seemed to be a lot of business travellers during the week, mostly men with loud voices whose braying laughs managed to overcome the volume of the sound system. The front desk staff were always helpful and the dining room staff usually efficient and friendly. The bartenders were brusque and unhelpful. They did not stock Coca-Cola products, only Pepsi. The interior security thumb lock did not work. There was a chain but it was a very strange design and would have been difficult to remove in an emergency. It usually took four attempts with the key card to get the door open. Fortunately, I don't plan to return to Norwich again, so will not be forced to make the choice between location a
2 out of 5
by A verified traveler from Deacon

Bed was soft and no sorport pillows were hard

Posted Mar 16, 2017
Not good very uncomfortable food berckfeast over priced
5 out of 5
by Steve

Posted Feb 21, 2017 on Hotels
a really friendly hotel , very easy to find and helpful staff . Good parking also .
3 out of 5
by e

A bit of a mixed bag

Posted Feb 6, 2017 on Hotels
Friendly welcome, the pool area heavily chlorinated. Room of good standard, although chilly, no central heating working and the ac struggling to warm the room. The lack of warmth continued in the dining room, where the breakfast was at best luke warm- although all aspects were of a high quality - just not hot. Evening meal was again luke warn. The staff are very good, but the maintenance of the facilities let the place down
5 out of 5
by BBS from Wisbech

sexy time

Posted Jan 29, 2017 on Hotels
really good city plenty of shops and places to go
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but only luke warm 'hot' water.

Posted Dec 15, 2016 on Ebookers
The hotel was nice enough but there was no hot water. It was luke warm at best.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wirral UK

A good hotel . Ideal for our 2 day visit

Posted Dec 12, 2016
Pros: Good car parking.A clean comfortable room.Attractive dining served us a good buffet breakfast
Cons: Keep up the very good standard!
Location: Close to good road connections. Ideal for our visit to family who live in Keswick nearby.
An enjoyable hotel with excellent facilities.The dining room is particularly attractive to eat in with aggod ambience.
5 out of 5
by A verified traveler

my new business stay

Posted Nov 25, 2016 on Hotels
Great hotel, good location for me, clean, efficient staff, very good
4 out of 5
Recommended
for Everyone
by A verified traveler from worcestershire

Friendly staff

Posted Nov 11, 2016
Pros: Staff
Cons: First impression when arrived. Carpets in hallways very tired looking
Location: Local pub and restaurant food very good and staff very friendly
A little worried when arrived as from outside the hotel looks very tired but was pleased to see that inside was modern and clean. Apparently under a refurb. Rooms sufficient but bathroom very cramped. Breakfast very good. All staff were very helpful and friendly. Spa and pool nice but some of the showers not working correctly.