Ratings based on 962 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Just passing through

Posted Dec 4, 2017
Pros: Amenities and especially the Breakfast !!!!!
Beautiful and peaceful. Very clean sets off road behind resurant and quite place. Best od all a tray of warm cookies were excellent !? :)
Comment from Hotel Management
Dec 5, 2017 by General Manager, Hotel Management
I appreciate you taking the time to tell us about your experience at La Quinta Norfolk Airport. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Customer saved thus review!

Posted Nov 29, 2017
Upon hearing about the status of the shuttle . I was disappointed and regretted booking this hotel. This shuttle had been broken down all week. I called the front desk inquired told I needed to get taxi or uber. Extremely disappointed but really had no choice due date to the time of day/night. However, reimbursement was given both to and from the airport. Good job Sara and shuttle guy/front desk guy!’
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
I appreciate you taking the time to tell us about your experience at La Quinta Norfolk Airport. I apologize for the untimely maintenance issue with the shuttle. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.
4 out of 5
Recommended
for Everyone
by A verified traveler from OBX

Nice place

Posted Nov 29, 2017
Was good, near airport, Clean Shuttle was not operating
Comment from Hotel Management
Nov 30, 2017 by General Manager, Hotel Management
Thanks for taking the time to write about your experiences at our Norfolk Airport La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2017
We were there just for the night. Great staff easy check in and check out. Breakfast good and coffee was great( not in room ).
Comment from Hotel Management
Nov 29, 2017 by General Manager, Hotel Management
I appreciate you taking the time to tell us about your experience at La Quinta Norfolk Airport. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent service

Posted Nov 10, 2017
Extremely satisfied. Pick up and drop off very helpful
Comment from Hotel Management
Nov 13, 2017 by General Manager, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Norfolk Airport La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.
2 out of 5
by A verified traveler from norfolk, va

Posted Nov 5, 2017
Room had burned iron marks on carpet. Seat part of desk chair was torn. Weird rusty red lquid leaked from shower. Sink was dirt. Room was not stocked with toilet paper.
Comment from Hotel Management
Nov 7, 2017 by General Manager, Hotel Management
I’ve received your review of La Quinta Norfolk Airport. I apologize for not exceeding your expectations during your stay with us. I promise this is a one off incident. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again
4 out of 5
Recommended
for Everyone
by A verified traveler from california

great value

Posted Nov 1, 2017
The hotel was awesome, clean, very friendly desk staff. I think the breakfast lady can find a way to clean up her counter, the food and the room without ordering everyone out. I realize the breakfast has hours but I didn't realize she would chase everyone out of the room like she owned the place. I also wish the treadmill worked well
Comment from Hotel Management
Nov 2, 2017 by General Manager, Hotel Management
Thanks for taking the time to write about your experiences at our Norfolk Airport La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Great staff

Posted Nov 1, 2017
Pros: Staff was courteous, helpful and right on top of things (at least with me and my wife).l
Cons: No, not really.
Having a shuttle to the airport and leaving my car there is a big plus.
Comment from Hotel Management
Nov 6, 2017 by General Manager, Hotel Management
I appreciate you taking the time to tell us about your experience at La Quinta Norfolk Airport. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
Very good comfortable and pleasant will stay again definitely
Comment from Hotel Management
Nov 2, 2017 by General Manager, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Norfolk Airport La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ/FL

Dog friendly find

Posted Oct 30, 2017
Hotel was extremely clean and comfortable with an attentive efficient staff. Only potential improvement would be an upgrade in the free breakfast to include some sort of meat and/or cheese protein,
Comment from Hotel Management
Nov 2, 2017 by General Manager, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Norfolk Airport La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.