Ratings based on 1,057 Verified Reviews

3.8 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Two night stay

Posted Jul 19, 2017
Pros: Location.
Cons: Maid service. My wife is a late sleeper. We let the room about noon and returned at 4 pm to change clothes and maid service had not happened.
This a decent hotel. When I was there it was very busy. They had enough front desk staff (4) so the check-in and checkout wait was not long.
Comment from Hotel Management
Jul 21, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback! We are happy to hear that your check-in was much quicker than expected. A clean and comfortable guest room is always welcome at the end of the day, and we do apologize, but can assure you that next time we will aim to more than exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Amazing staff!

Posted Jul 13, 2017
Hotel was clean and comfortable, but the hotel staff made our visit terrific! So friendly and helpful, really above and beyond! We will stay here again.
Comment from Hotel Management
Jul 14, 2017 by HotelMgmt, Hotel Management
We think our staff is pretty wonderful too, and we are so pleased to hear that you enjoyed your stay! Please come back and visit us again soon at the Sheraton Norfolk Waterside Hotel.
3 out of 5
by Fred

Posted Jun 21, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
Good Morning, I would like to speak with you regarding your stay.
2 out of 5
by A verified traveler

Come on front desk! #teamelsewhere #yesyougrls

Posted Jun 20, 2017 on Hotels
Stayed the night of Saturday June, 17th. BE AWARE, THE HOTEL IS UNDER CONSTRUCTION IN LOBBY AND ROOM FLOORS. I didn't see any warning of this and became very aware just a few steps into the Sheraton's doors. Loud sawing and hammering until 5pm. I went to check in and asked about the lobby being in disarray and was confronted with a throw-away explanation by the front desk staff who was completely unconcerned with my experience at the hotel they represent. I tell them that I'll make due. The two desk associates then tell me that the room I booked (for well over $200) with two queen beds was unavailable and they would give me one king and a pull out. I told them this wasn't what I payed for, nor would the accommodations be sufficient for my friend and I. I was met with an "oh, well" response. I told the desk I wanted to cancel my reservation and would like a refund and was told I would have to talk to hotels.com. This is the moment I became completely faithful with this website/booking agent. I spoke with two employees who were nothing but great. They understood my plight and offered me a refund. They also offered me a price matching with hotels in the area or a relocation within the hotel itself. Well, guess what? Hotels.com contacted the hotel, notified them of my cancelation approval and all of a sudden a room with two queens and a city view popped up out of nowhere. Thanks hotels.com! Sheraton, Norfolk, you suck. I have stayed their twice and I will never stay again.
Comment from Hotel Management
Jun 28, 2017
I would like to speak with you to discuss your stay.
2 out of 5
by A verified traveler

Hold off booking here

Posted Jun 14, 2017 on Hotels
Hotel is under rennovation and 4 months behind schedule. Really loud lobby and dust everywhere. Bed in room was broken. Hotel not apologetic. Room not ready to check in.
Comment from Hotel Management
Jun 24, 2017 by HotelMgmt, Hotel Management
Our staff is working hard to minimize any impact our renovations may have on guests, but we regret to learn you were inconvenienced and for that, we sincerely apologize. We do hope that you will give our property another chance to impress you in the future.
3 out of 5
by Joshua

Good, not great.

Posted Jun 12, 2017 on Hotels
Everything was good except the room was not ready until after 6 the day when checked in which was annoying since we were meeting friends at 6 downtown...
Comment from Hotel Management
Jun 19, 2017 by HotelMgmt, Hotel Management
Please accept our sincere apologies that your guest room wasn’t ready upon your arrival. We can understand how frustrating that must have been and rest assured we will review your comments with our team to ensure we are on top of our game. We're happy to hear everything else during your stay was pleasant. Thank you for the feedback, we hope you will visit with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 9, 2017
I had great time at the hotel from start to finish. The hotel staff was great! Room service was great!!
Comment from Hotel Management
Jun 13, 2017 by HotelMgmt, Hotel Management
We are thrilled you enjoyed every minute of your stay with us. Thank you for your lovely review and kind compliments for our staff. We hope you’ll visit with us again at the Sheraton Norfolk Waterside Hotel!
4 out of 5
by Thomas

Posted May 29, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
I would like to speak with you to discuss your stay.
2 out of 5
by Mary

Sheraton Norfolk Waterside

Posted May 22, 2017 on Hotels
The hotel is under construction/renovation. Staff is ineffecient and many appear to be poorly trained. The mattress was lumpy, the TV connectivity was unpredictable, and the bath tip drain was clogged. There was a dog on the hall barking at 4:00 am. The restaurant seemed unprepared for the number of people they were serving which seems unreasonable since they know how many reservations they have. Despite the no refund policy, we checked out a day early due to poor service and unpleasant conditions.
Comment from Hotel Management
Jun 1, 2017 by HotelMgmt, Hotel Management
It is clear from your comments that we missed several opportunities to ensure your complete satisfaction and for that, we sincerely apologize. Our management team values your feedback and rest assured that we will use your comments to enhance the experience for our future guests. As you shared, our hotel is undergoing a renovation which will provide a better stay for our guests. We hope that you will give our property another chance to impress you in the future.
3 out of 5
by Marc

Poor value, may change post-renovation

Posted May 21, 2017 on Hotels
Dated. Under renovation 5/2017, renovations were poorly managed in public spaces. No cell service in rooms, public spaces all had construction noise. Had to go outside and deal with lawnmowers and wind for business calls. Restaurant (esp breakfast) was a poor value compared with other nearby options, including other hotels. SPG platinum member, but wish I'd stayed at the recently constructed Hilton which looked great. Location no better than Hilton or Marriott in my opinion.
Comment from Hotel Management
Jun 1, 2017 by HotelMgmt, Hotel Management
We are sorry to hear, Marc, that we missed the mark on ensuring your complete satisfaction during your recent visit. As you shared, our hotel is undergoing a renovation, and we’re excited to provide an even better stay for our guests when complete. We appreciate your feedback and hope you will allow us another opportunity to welcome you back.