All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
To start the beds were on casters and the wheels didn’t lock. So my bed literally rolled around all night. The water pressure in the shower was so bad I could barely even use it. The room itself was dated and just gross. I will never be back at the hotel again.
Riley
Stayed 2 nights in Apr 2024
Response from Wyndham Garden Norfolk Downtown on Apr 17, 2024
Dear Riley,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a less than pleasant stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
8/10 Good
Jessica
Traveled with family
Apr 14, 2024
Liked: Cleanliness, staff & service
Nice place to stay before our cruise! Staff was friendly! Would recommend if you are in the area
Jessica
Stayed 1 night in Mar 2024
Response from Wyndham Garden Norfolk Downtown on Apr 14, 2024
Dear Jessica,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel nice and or staff friendly. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Have a great cruise!!!
8/10 Good
Shawnda
Traveled with partner
Apr 7, 2024
Liked: Cleanliness, staff & service, amenities
The property was near the event I attended. I didn’t have far to drive.
Shawnda
Stayed 1 night in Apr 2024
Response from -Wyndham Garden Norfolk Downtown on Apr 7, 2024
Dear ,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.
The staff was very friendly, they were very approachable, and helpful when you asked them a question. The food in the restaurant was good and affordable.
Todd
Stayed 1 night in Apr 2024
Response from Wyndham Garden Norfolk Downtown on Apr 6, 2024
Dear Mr. Todd,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our staff friendly and our food to be satisfying. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
They were absolutely amazing!! They fixed any issues fast and the staff are soooo friendly. Will definitely be returning!!!!
Angelina
Stayed 5 nights in Mar 2024
Response from -Wyndham Garden Norfolk Downtown on Mar 31, 2024
Dear Angelina,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our team to be friendly and fast acting. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Lili Martinez
Response from Wyndham Garden Norfolk Downtown on Mar 30, 2024
Dear Kevin,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.
6/10 Okay
robert
Traveled with family
Mar 24, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Had to pay $15 to park. Shower was clogged. Could hear joining room next door
robert
Stayed 1 night in Mar 2024
Response from -Wyndham Garden Norfolk Downtown on Mar 24, 2024
Hello Robert,I am sorry to hear about the clogged shower I hope we were able to get you situated during your stay. Our website does inform all of guest that there is a fee for parking on property which is the 15 a night. We hope to see you again.
6/10 Okay
David
Mar 24, 2024
Liked: Cleanliness, staff & service
I was worried after reading some reviews. I was pleasantly surprised. The property wasn’t bad. You get what you pay for. This wasn’t a $300 a night property. It’s a little dated but clean and reasonable for the price.
David
Stayed 1 night in Mar 2024
Response from -Wyndham Garden Norfolk Downtown on Mar 24, 2024
Hello David,Thank you for allowing us the opportunity despite the reviews. We appreciate your feed back and look forward to having you stay with us again soon.
This was the worse hotel i have ever stayed. I would never stay here again. The elevators were broke, the bed was rolling, the room was dirty, and people were having sex. Terrible.
Naja
Stayed 1 night in Mar 2024
Response from Hayat Sadki on Mar 19, 2024
Dear Naja,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not have a pleasant stay with us and you went through all the issues you mentioned. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. At Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Dear Frances,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive positive feedback.I am particularly pleased that you found everything great in our hotel and that you enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
6/10 Okay
roland
Mar 16, 2024
Liked: Cleanliness, staff & service
roland
Stayed 2 nights in Mar 2024
Response from Wyndham Garden Norfolk Downtown on Mar 30, 2024
Dear Roland,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.
The room was still dirty from the last guest that stayed. There were no trash bags in the cans.
Andrew
Stayed 2 nights in Mar 2024
Response from Hayat Sadki on Mar 19, 2024
Dear Andrew,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not ready when you checked in. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. At Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
6/10 Okay
Michael
Business traveler
Mar 6, 2024
Liked: Staff & service
Disliked: Cleanliness
You have to pay for parking and they dont include a free breakfast
Michael
Stayed 2 nights in Feb 2024
Response from Hayat Sadki on Mar 19, 2024
Dear Michael, Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
6/10 Okay
LISA
Mar 5, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
LISA
Stayed 2 nights in Mar 2024
Response from -Wyndham Garden Norfolk Downtown on Mar 30, 2024
Dear Lisa,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. It is always a pleasure to receive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.
The only thing I didn't like was the dirty floor in my room. Everything else was great. The staff were friendly, knowledgeable and very helpful with any problems.
Cynthia
Stayed 7 nights in Feb 2024
Response from Hayat Sadki on Mar 19, 2024
Dear Cynthia, Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the floor in your was dirty. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
4/10 Poor
Natalie
Traveled with group, Traveled with family
Feb 19, 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
My room trash was already full when I first checked in, there was a roach on the hallways wall just crawling around freely, and the hotel rooms doesn’t have microwaves.
Natalie
Stayed 2 nights in Feb 2024
Response from Wyndham Garden Norfolk Downtown on Mar 30, 2024
Dear Natalie,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was anything less than great. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
4/10 Poor
Shelby
Traveled with family
Feb 18, 2024
Liked: Staff & service
Disliked: Cleanliness
The bathroom water came out yellow and the tub was caked in rust and black mold.
Shelby
Stayed 1 night in Feb 2024
Response from Hayat Sadki on Mar 19, 2024
Dear Shelby,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had issues in your bathroom. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Internet was down for a few hours. Room temperature was set and not adjustable, and cold air was coming out sometimes. Only one staff member filled the reception station. Room was not clean. Hair dryer was not working. Overall I would not book another stay at this hotel.
Sang
Stayed 1 night in Feb 2024
Response from Hayat Sadki on Mar 19, 2024
Dear Sang,Thank you for taking the time to tell us about your experience at Wyndham Garden Norfolk Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not up to your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
6/10 Okay
Aneas
Jan 21, 2024
Liked: Staff & service
Aneas
Stayed 2 nights in Jan 2024
Response from Gregory Mascrier, Front Office Manager on Jan 23, 2024
Thank you for staying with us Aneas. I'm saddened to see your stay with us did not meet your expectations. I would appreciate hearing from you regarding issues you experienced during your stay with us.
The rooms were nicely decorated and comfortable. I liked the size of the rooms and the amenities available.
Kimberly
Stayed 1 night in Jan 2024
Response from Gregory Mascrier, Front Office Manager on Jan 22, 2024
Thank you for staying with us Kimberly. While I see your stay was not perfect I'm glad things mostly well. I would appreciate hearing from you regarding specific issues you experienced during your time with us.
6/10 Okay
Timothy
Jan 19, 2024
Timothy
Stayed 1 night in Jan 2024
Response from Gregory Mascrier, Front Office Manager on Jan 22, 2024
Timothy thank you for staying with us. I'm saddened to see that your stay with us did not meet your expectations. I would appreciate hearing from you regarding issues you experienced during your stay with us.
Response from Gregory Mascrier, Front Office Manager on Jan 15, 2024
Jessy thank you for staying with us. While your stay was not quite perfect I'm glad you had a good stay with us. I would appreciate hearing from you regarding issues you had during your stay.
Response from Gregory Mascrier, Front Office Manager on Jan 13, 2024
Larry thank you for staying with us. I'm happy to see that you enjoyed your stay with us. We look forward to hosting you the next time you find yourself in the Norfolk area.
4/10 Poor
Kim
Traveled with family
Jan 7, 2024
Disliked: Amenities
It is an average facility. Aged but clean. No extras. We had to ask for things that should have been in the room. Still working on the double billing on the room.
Kim
Stayed 2 nights in Jan 2024
Response from Gregory Mascrier, Front Office Manager on Jan 9, 2024
Kim thank you for staying with us. I apologize again for the mix up regarding your reservation, the refund should be processing to return to your account. Regarding items not being in your room I've passed this along to the Executive Housekeeper so that it doesn't happen again.
4/10 Poor
Mercedes
Jan 1, 2024
Mercedes
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Jan 7, 2024
Mercedes thank you for staying with us. I'm sad to see your stay with us did not meet your expectations. I would appreciate hearing from you regarding the specific issues you encountered during your stay.
8/10 Good
Alicyn
Traveled with partner
Dec 28, 2023
Liked: Cleanliness, staff & service
Alicyn
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 28, 2023
Alicyn thank you for staying with us. I'm sad to see your stay with us did not meet your expectations. I would appreciate hearing from you regarding issues you experienced during your stay. I hope you give us another chance the next time your travels being you to Norfolk.
4/10 Poor
Jennifer
Dec 28, 2023
Disliked: Cleanliness
Very disappointed
Not sanitary, I accidentally spilled a little water on the floor, I used thier towel to clean it up and the towel was black. Floors looked like they hadn’t been cleaned in months. The sink was also dirty. My card was double charged when k checked in and it still hasn’t been reversed back into my account.
Jennifer
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 28, 2023
Jennifer thank you for staying with us. I'm sorry your stay did not meet your expectations. Regarding the floor not being clean I talked with housekeeping leaders this afternoon on new procedures we can implement to prevent this from happening again. As for your bill/card I only see the room charge from expedia and the 100 hold that was then charged 15 for parking.
2/10 Terrible
Edward
Dec 28, 2023
Edward
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 28, 2023
Edward thank you for staying with us. I'm sad to see that your stay with us went so wrong. I'd appreciate hearing from you regarding the problems you experienced during your stay so we can address them and prevent them from happening for future guests.
6/10 Okay
Rose
Dec 27, 2023
Liked: Cleanliness, staff & service
The bathroom area light did not work at all and it was very noisy during the mornings with the cleaning crew. They really should be cognizant of guests resting especially when they have a "do not disturb" sign on the door. The coffee pot was dusty, there was blonde hair on the sheets. Overall my stay was a 3. Also, parking is $15 per day
Rose
Stayed 4 nights in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 28, 2023
Rose thank you for staying with us. I'm sad to see your stay with us did not meet or exceed your expectations. I have made sure maintenance checks all of the lights in the room you stayed in to avoid it being a future guest's issue. I have also contacted housekeeping regarding the issues mentioned so they can prevent them from happening in the future. We do charge for parking, it is stated on our site as well as the Expedia page for our hotel.
Staff had bad attitude and toilet stopped working. No one cared. We left.
Precilla
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 27, 2023
Precilla thank you for staying with us. I'm sorry things did not go as you expected during your stay with us. I remember checking you in last night so I'm truly sorry things did not go right. I would appreciate hearing from you directly regarding what happened as I usually only get positive comments about the hotel staff. I have also noted your room for maintenance to check to make sure the toilet will be working properly for the next guest.
Response from Gregory Mascrier, Front Office Manager on Dec 28, 2023
Reylondra thank you for staying with us. I'm sad to see your stay with us did not meet your expectations. I would appreciate hearing from you regarding the issues you experienced during your stay.
2/10 Terrible
Kendalene
Dec 26, 2023
Kendalene
Stayed 5 nights in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Jan 15, 2024
Kendalene thank you for staying with us. I'm sad to see your stay with us did not go as expected. I don't see any reports with any issues you had during your stay with us. As such I'd appreciate hearing from you regarding issues you experienced during your stay.
I loved everything about the property. The only thing was having to walk from the back to the parking lot to the front a couple of times because the key didn’t work on the back door. The stairs too me out but other then that the room was everything and the hotel was very clean and pretty
Samaria
Stayed 2 nights in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 24, 2023
Samaria thank you for staying with us. I'm glad to know your stay with us meet your expectations. I'm sorry you had issues with the exterior doors requiring a room key to unlock.
The location was nice but the room was not. It looked like there had been a fight in the room the drawers to the dresser would not shut, neither would the bathroom door and the lock to the room had been broken off, and re-screwed back on. I should’ve asked for a new room, but I was too tired.
Ramona
Stayed 2 nights in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 23, 2023
Ramona thank you for staying with us. I'm sorry your stay with us did not meet your expectations. I can assure you that the issues you've reported are being investigated, both to make sure they are fixed and why a guest was checked into the room in such a condition so it doesn't happen again. I apologize that you had a room that was not in perfect condition. I hope the next time you find yourself in the Norfolk area you give us a chance to get things perfect.
The changes made to the hotel were impressive. I had a beautiful view of the city and my room was very clean.
Christina
Stayed 2 nights in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 22, 2023
Christina thank you for staying with us. I'm glad you enjoyed the updates to the hotel. I look forward to seeing you again the next time your travels bring you to the Norfolk area.
Response from Gregory Mascrier, Front Office Manager on Dec 19, 2023
Shavonna thank you for staying with us. I'm sad to see things did not meet or exceed your expectations during your stay with us. While I'm not sure what issues you experienced during your stay I would appreciate hearing from you on what went wrong so we can prevent them from happening again. I hope you give us another chance the next time you're in the Norfolk area.
the stay was good i just disliked that the bed moved
Verified traveler
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 19, 2023
Thank you for staying with us. I'm happy that most of your stay was enjoyable. While this doesn't help with your previous stay a few weeks we started to explore alternate bed frames including ones without any wheels. I hope you give us another chance the next time you're in the Norfolk area.
4/10 Poor
Kirsten
Traveled with family
Dec 17, 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Kirsten
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 19, 2023
Kirsten thank you for staying with us. I'm sad to see things did not meet or exceed your expectations during your stay with us. While I'm not sure what issues you experienced during your stay I would appreciate hearing from you on what went wrong so we can prevent them from happening again. I hope you give us another chance the next time you're in the Norfolk area.
6/10 Okay
LEAH
Dec 14, 2023
Liked: Staff & service
LEAH
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 19, 2023
Leah thank you for staying with us. I'm sad to see things did not meet or exceed your expectations during your stay with us. While I'm not sure what issues you experienced during your stay I would appreciate hearing from you on what went wrong so we can prevent them from happening again. I hope you give us another chance the next time you're in the Norfolk area.
Response from Gregory Mascrier, Front Office Manager on Dec 15, 2023
Bennie thank you for staying with us. As I mentioned during our call earlier I'm sorry you experienced issues during your stay. Hopefully you give us another chance the next time you're staying in downtown Norfolk.
10/10 Excellent
Andrew
Traveled with family
Dec 11, 2023
I was surprised by their green clean policy, meaning they don't claim the room every day during your stay.
I was also surprised by the $15 a night parking fee.
Didn't like that all entrances from the parking lot were at the second with no elevator access.
Andrew
Stayed 2 nights in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 11, 2023
Andrew thank you for staying with us. We're trying to reduce water usage and the use of chemicals with our green policies. Regarding parking every hotel in the downtown area charges for parking, we do have the lowest parking fees, including our competitors that have only off-site parking.
Response from Gregory Mascrier, Front Office Manager on Dec 11, 2023
Karli thank you for staying with us. I'm disappointed your stay with us did not meet your expectations. I would love to hear from your regarding the issue(s) you experienced during your stay with us. I hope you give us another chance the next time you're in the Norfolk area.
2/10 Terrible
Ashley
Business traveler
Dec 9, 2023
Disliked: Staff & service
Worse experience ever!
Worse experience ever!
Ashley
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 11, 2023
Ashley thank you for staying with us. I'm sad to see your stay with us did not meet your expectations. I'm not sure what went wrong as no issues were reported during your stay. I would appreciate hearing from you regarding the issues you experienced during your stay so we can prevent them from happening in the future.
the air unit in the room kicked on and off all night, very loudly. there was also someone using a power drill in the middle of the night in a nearby room. the room needs to be updated, and deeply cleaned. our burgers we ordered from Black Tuna were barely cooked.
Verified traveler
Stayed 1 night in Nov 2023
Response from Gregory Mascrier, Front Office Manager on Dec 5, 2023
Thank you for staying with us. I have passed on the food issues to the head of our Food & Beverage so she can address them with the cook from that night. Regarding a power drill I remember checking you in that night, but not that any of our maintenance staff was using any power tools nor any noise complaints. I'll check with our Chief Engineer regarding what it could have been, I'm sorry that it disturbed your sleep in any way.
8/10 Good
Demarcus
Dec 2, 2023
Liked: Cleanliness, staff & service, room comfort
Comfortable
Overall stay was great. The pullout couch could be a lot better. It hurt my back
Demarcus
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 5, 2023
Demarcus thank you for staying with us. I'm glad to see you enjoyed your stay with us. I'm sad to read that the pull-out couch wasn't comfortable, I'll see what we can do to improve them.
6/10 Okay
Jamicia
Dec 2, 2023
Jamicia
Stayed 1 night in Dec 2023
Response from Gregory Mascrier, Front Office Manager on Dec 5, 2023
Jamicia thank you for staying with us. I'm sad to see things did not go perfectly during your stay with us. Please feel free to reach out with any specific issues you may have had during your stay with us.
Response from Gregory Mascrier, Front Office Manager on Dec 5, 2023
Thank you for staying with us. I'm glad to see things went great during your stay.
6/10 Okay
Dominique
Dec 1, 2023
Dominique
Stayed 1 night in Nov 2023
Response from Gregory Mascrier, Front Office Manager on Dec 22, 2023
Dominique thank you for staying with us. I'm sad to see your stay did not meet or exceed your expectations. I would appreciated hearing from you regarding any specific issues you encountered during your stay with us.