Place was a dump. Can't believe Expedia has it lis
Posted Sep 22, 2016
Place was awful. Refused to give us a receipt upon check out. Was told that they couldn't because it was a third party booking. Place looked like a welfare residence. Dirty, and unappealing grounds and hallways. Guests lounging outside rooms drinking beer and one person had door open with TV blasting. We were stuck there as our reservation was non refundable. First room we were given , the curtains were hanging off the rod and would not close, phone in room did not work, smelled, bathroom was questionable. Place was certainly not up to our standards. We complained to desk clerk, After some back and forth with her ). she offered us a room in their "deluxe" area....we looked at the room, did not find any thing deluxe about it. Was a little cleaner so we agreed to change rooms. Got out of there fast in the morning. I am very surprised that Expedia has this place listed on their site. I have booked our hotels with Expedia for many years. This is the first time I have been disappointed , mad, and upset. We paid a good price here for sub-standard accommodations. Makes me want to not use your service in the future and just book direct with the hotels.
Comment from Hotel Management
Sep 24, 2016 by Ambassadors Inn & Suites, Hotel Management
Thank you very much for staying at this hotel & Sincerely appreciate your stay as well as the feedback.
Sincere apologies for the inconvenience.
Will sincere appreciate if you can call the hotel Manager so that we can take care of the mater.
Once again our Sincere apology.