Not a Resort
Posted Sep 15, 2016
Run down, cramped place. We had a suite - no window in the bedroom (even tho I called and asked before booking and they said it has a window). Windows in the sitting area so dirty you could not see thru them. Dust an inch high on lamps, behind the coach. Needs renovations - paint peeling off, etc. It is much worse than looks in the pics. Indoor pool and jacuzzi looked so dirty that we didn't go in. Outdoor pool and tennis courts ok. Location is great. But it's ridiculous to call this place a resort and charge extra resort fee. We stayed 2 nights - no housecleaning offered on 2nd night. Had to beg for towels and coffee (they never brought it btw). Disappointing experience and we won't be staying there again.
Comment from Hotel Management
Sep 18, 2016 by Bill Beddie, Hotel Management
We appreciate you taking the time to let us know about the experience you had during your stay. It is our intention to do our very best to increase the standards of the property, to improve guest services and to exceed their expectations, and delivering excellent standard of accommodation is naturally a part of this process. Therefore, we regret to read that on this occasion some aspects of your stay were less than satisfying for you. Please be assured that our on-going refurbishment will certainly address the issues mentioned.