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The main motivation to stay here was the price. Where I usually stay was almost $50 more per night so I decided to give it try. I was plesantly surprised and wouldn't mind staying here again. The new manager is amazing! She was easy to talk to and ensured we were comfortable.
The room was a bit dated, but clean and comfortable. Being close to the freeway, gas stattions, and restaurants was also a huge plus!
Verified traveler
Stayed 3 nights in Nov 2023
8/10 Good
Gloria
Traveled with family
Nov 4, 2023
Liked: Cleanliness, staff & service
Good condition like my home
Gloria
Stayed 1 night in Nov 2023
8/10 Good
Helen
Business traveler
Nov 4, 2023
Liked: Cleanliness, staff & service, room comfort
What You Expect and Acceptable
The Best Western was just fine. Bed was comfortable. Water pressure was good. Breakfast was stellar and well-tended. Appreciate having a tub mat to prevent falling. Downside was old, scratchy towels (though clean), mark on the wall that looked like a smashed bug (didn't get up and close). It's an old motel with access to rooms from outside. Front desk was friendly. 3.5 out of 5.
The room smelled very bad and the bed was not comfortable.
Saman
Stayed 1 night in Oct 2023
Response from Crystal Operations Manager on Oct 5, 2023
Good evening, thank you for taking the time to leave a review for us. I see that you had some issues with your room. I'm sorry about the smell that you've encountered during your stay. We strive to ensure that every guest enjoys their stay with us. I assure you we value your feedback because that gives us insight on what we need to change and also what we need to do. Thank you for taking the time and I hope that you have a great day!
6/10 Okay
Marta
Oct 4, 2023
Room had musky odor and poor quality breakfast
Check in went smoothly and quickly considering it was after midnight. The room had an old musky smell. We stayed for four nights. The breakfasts weren't good, the eggs were watered down and no flavor, the potatoes were the same cubed every day and were dry and favorless. Only exception was the day they had biscuits and gravy and I smothered the eggs with gravy to make it taste better. The canadian bacon tasted old and expired. It was a convenient location to where I needed to be but I don't think I'll be back.
Marta
Stayed 4 nights in Sep 2023
Response from Crystal Operations Manager on Oct 5, 2023
Good evening, thank you for taking the time to leave a review for us. We value your feedback because we are always looking for ways to improve the property and the guest experience. I will make sure I discuss the issues you had at breakfast to ensure this never happens again. I hope that in the future with the changes that will be in effect you will give us another chance. Have a great day!
2/10 Terrible
Lolita, Newport News
Traveled with partner
Sep 30, 2023
Room smelled like wet dog, tub did not drain.
Lolita
Stayed 1 night in Sep 2023
Response from Crystal Operations Manager on Oct 5, 2023
Good evening, thank you for taking the time to leave a review for us regarding your stay. I see that you were very unhappy with your stay. We do not allow pets so I'm not sure as to why it had a pet smell. As far as the tub did you contact someone at the front desk to let them know about your issues? I will make sure that I address your concerns with the staff so that in the future we can't let this happen again. I hope that you have a great day!
4/10 Poor
Steven
Sep 25, 2023
Steven
Stayed 2 nights in Sep 2023
Response from Crystal Operations Manager on Sep 27, 2023
Good afternoon, thank you for taking the time to leave a review for us. We value your feedback we are always looking for ways to improve our guest experience and property. If you could contact me directly so I can see what happened with you stay to get such a low score. Thank you so much and have a great day!
Our room was wonderfully clean and the staff were all exceptionally friendly and helpful. The complimentary bottled water and the coffee were also wonderful. We would stay here again!
Tabitha
Stayed 1 night in Sep 2023
Response from Crystal Operations Manager on Sep 23, 2023
Good afternoon, thank you for taking the time to leave a review for us. We value all our guest feedback because we are always looking for ways to improve the property. I'm glad that you enjoyed your stay with us. That's what we look forward to we love for our guest to leave with a smile on their face. I hope in the future you will come and stay with us again.
4/10 Poor
Mark
Business traveler, Traveled with partner
Sep 22, 2023
Crickets in my room all night. Slept about 2 hours.
Mark
Stayed 1 night in Sep 2023
Response from Crystal Operations Manager on Sep 23, 2023
Good afternoon, thank you for taking the time to leave a review for us. We value our guest feedback and I'm sorry that you endured this during your stay. Did you notify the front desk to let them know of the situation they would have moved your rooms? Again on behalf of the property, we apologize for this. I hope that you have a great day.
6/10 Okay
Catherine, rochester
Sep 17, 2023
Liked: Staff & service
it was good for the price
Catherine
Stayed 1 night in Sep 2023
Response from Crystal Operations Manager on Sep 23, 2023
Good afternoon, thank you for taking the time to leave a review for us. we value your feedback because we are always looking for ways to improve the property. I'm glad that you enjoyed your stay with us. We strive to ensure that every guest leaves here with a smile in hopes of returning in the future. Thank you and have a great day!
10/10 Excellent
Joseph
Sep 17, 2023
Joseph
Stayed 2 nights in Sep 2023
10/10 Excellent
Ali
Sep 16, 2023
Ali
Stayed 1 night in Sep 2023
Response from Crystal Operations Manager on Sep 23, 2023
Good afternoon, thank you for taking the time to leave a review for us. I'm glad to know that you enjoyed your stay with us. I hope that in the future you will come and stay with us again. Thank you and have a great day!
10/10 Excellent
Erin
Sep 16, 2023
Erin
Stayed 1 night in Sep 2023
6/10 Okay
Kristofer
Sep 9, 2023
Kristofer
Response from Crystal Operations Manager on Sep 23, 2023
Good afternoon, thank you for taking the time to leave a review for us. We value your feedback because we are always looking for ways to improve the guest experience. I hope in the future you will come and stay with us again. Have a great day!
Had to be moved to another room, 1st room smelled like dog urine. There was the beginning of a mold growth along bathtub grout. Towels were like cardboard. Asked to have room Cleaned if was not, trash was not emptied, no fresh towels, dime lights did not work, HVAC had slight odor.
Vicki
Stayed 2 nights in Sep 2023
Response from Crystal Operations Manager on Sep 6, 2023
Good morning, thank you for taking the time to leave a review. w value your feedback because we are always looking for ways to improve the proper. I addressed your concerns when you were here and made sure that I did everything to ensure you were ok. I'm sincerely apologetic for the things you encountered during your stay with us. I will make sure I go over this review with the staff to ensure that this type of situation will never happen again.
Check in and out was easy. Staff was friendly. Overall, good experience. We did have to fix the toliet at one point because it was stuck, but other than that it was good!
Elizabeth
Stayed 2 nights in Sep 2023
Response from Crystal Operations Manager on Sep 6, 2023
Good afternoon, thank you for taking the time to leave a review for us. We value your feedback because we are always looking for ways to improve. I'm glad to know that you enjoyed your stay with us. Glad to know you didn't have any issues with the property. I hope in the future you will come and stay with us again. Have a great day!
8/10 Good
Grace
Aug 30, 2023
Liked: Amenities
No
Issues
Grace
Stayed 1 night in Aug 2023
Response from Crystal Operations Manager on Aug 31, 2023
Good morning, thank you for taking the time to leave a review for us. We value your feedback. We are always looking for ways to improve our guest experience. I see that you enjoyed your stay with us with no issues. I hope in the future you will come and stay with us again. Thank you and I hope that you have a great day!
Response from Crystal Operations Manager on Aug 29, 2023
Good afternoon, thank you for taking the time to leave a review for us. We value or guests feed back because we are always looking for ways to improve. I see that you enjoyed your stay with us. We value providing exceptional customer service to everyone we encounter. I hope that you have a great day!
Response from Crystal Operation Manager on Aug 22, 2023
Good morning, thank you for taking the time to leave a review for us. I see that you enjoyed your stay with us. We strive to ensure that all our guests are happy and leave with a smile. I hope that in the future you would come and see us again. Have a great day and be safe!
10/10 Excellent
Kelly
Aug 20, 2023
Kelly
Stayed 1 night in Aug 2023
Response from Crystal Operations Manager on Aug 22, 2023
Good morning, thank you for taking the time to leave a review for us. I see that you enjoyed your stay with us. We value our guest feedback because we are always looking for ways to improve the property. Glad to know that you enjoyed your stay with us. Thank you and have a great day!
10/10 Excellent
Dessie
Aug 14, 2023
Dessie
Stayed 2 nights in Jul 2023
Response from Crystal Operations Manager on Aug 18, 2023
Good evening, thank you for taking the time to leave a review. Glad to know that you enjoyed your stay with us. I hope that in the future you would come and stay with us again. I hope that you have a great day!
There was a mix up and my card didn't go through so they canceled my reservation. They were fill and sent me packing. They should have attempted to contact me.
David
Stayed 1 night in Aug 2023
Response from Crystal Operations Manager on Sep 23, 2023
Good afternoon,thank you for taking the time to leave a review. We value your feedback and I'm sorry that you had this experience. Every morning the arrivals for that day's credit card get authorized and for the ones that decline we give them till 3 pm to have it updated if not we cancel. Sorry for the inconvenience this may have caused you. I hope that you have a great day!
4/10 Poor
Robert
Aug 7, 2023
Robert
Stayed 1 night in Jul 2023
Response from Crystal Operations Manager on Aug 31, 2023
Good morning, thank you for taking the time to leave a rating for us. We value your feedback because we are always looking for ways to improve. If you could contact me directly so I can see why you gave us the rating and what we can do to make sure we don't receive this again. I look forward to hearing from you and I hope you have a great day!
Response from Crystal Operations Manager on Aug 18, 2023
Good evening, thank you for taking the time to leave a review for us. We value your feedback because we are always looking for ways to improve. Thank you again and I hope that you have a great day!
8/10 Good
Autum
Aug 3, 2023
Autum
Stayed 1 night in Aug 2023
Response from Crystal Operations Manager on Aug 31, 2023
Good morning, thank you for taking the time to leave a review for us. I see that you enjoyed your stay with us. We value your feedback because we are always looking for ways to improve. We value each and every one of our guests and we treat everyone as family. I hope in the future you will come and stay with us again. I hope that you have a great day!
Nice communication, with texts ahead and after stay. Room was spacious, comfortable bed and pillows, nice temp, and had everything we needed. Toilet had a minor problem filling, which we reported to staff at check out. Breakfast was basic, but we skipped it in favor of Hardee’s near by.
Verified traveler
Stayed 1 night in Jul 2023
Response from Crystal Operations Manager on Aug 18, 2023
Good evening, thank you for taking the time to leave a review for us. I'm glad to know that you enjoyed your stay with us and I hope in the future you would come and stay with us again. Thank you and have a great day!
Response from Crystal Operations Manager on Aug 18, 2023
Good evening, thank you for leaving a review for us. We value your feedback because we are always looking for ways to improve. Glad to know that you enjoyed your stay with us. I hope in the future you would come and stay with us again. Have a great day!
Saw small spiders on my hotel bed. Not sure if related but a huge spider bite appeared on my neck within 24hrs of checking out.
Jada
Stayed 2 nights in Jul 2023
Response from Crystal Operations Manager on Aug 22, 2023
Good morning, I'm sorry that you endured this during your stay with us. I will be taking this review and going over it with the staff to ensure this never happens again. I hope in the future you would come and stay with us. I hope that you have a wonderful day!
It was a short stay, but the service was good and the room was clean.
LaTonya
Stayed 2 nights in Jul 2023
Response from Crystal Gay Operations Manager on Jul 31, 2023
Good evening, thank you for taking the time to leave a review for us. We value your feedback we are always looking for ways to improve our property. I'm happy that you enjoyed your short stay with us. I hope in the future you would come and stay with us again. Thank you and have a great day!
10/10 Excellent
Cristina
Jul 23, 2023
Cristina
Stayed 1 night in Jul 2023
Response from Crystal Operations Manager on Jul 27, 2023
Good evening, thank you for taking the time to leave a review. We look forward to reviews because we are always looking for ways to improve. I'm glad to know that you enjoyed your stay with us. I hope that you have a good day!
Response from Crystal Operations Manager on Jul 27, 2023
Good evening, thank you for taking time out to leave a review. We value your feedback because we are always looking for ways to improve. We strive to ensure that every guest is happy and leaves here with a smile. I hope that you have a great day!
4/10 Poor
Taylor
Jul 22, 2023
Taylor
Stayed 2 nights in Jul 2023
Response from Crystal Operations Manager on Jul 31, 2023
Good evening, thank you for taking time to leave a review for us. I see that you didn't enjoy your stay with us. If you could contact me directly so we can see exactly where we went wrong and can improve it so it doesn't happen again. I hope that you have a great day!
Response from Crystal Operations Manager on Jul 27, 2023
Good evening, thank you for taking the time to leave such a great review. I'm pleased to know that you enjoyed your stay with us. That tells us that we provided you with the best service and you were happy with your stay. I hope that you have a great day!
4/10 Poor
Richard
Jul 16, 2023
Richard
Stayed 2 nights in Jul 2023
Response from Crystal Operations Manager on Jul 31, 2023
Good evening, thank you for taking the time to leave us a review. If you could contact me directly so I can see what about your stay you didn't enjoy. We are always looking for ways to improve our property. Thank you and have a great day!
Response from Crystal Operations Manager on Jul 31, 2023
Good evening, thank you for taking the time to leave a review for us. I'm glad that you enjoyed your stay with us. We strive to ensure that all guests are happy and provide excellent customer service. I hope that in the future you would return and stay with us again. Thank you and have a great day!
8/10 Good
catherine
Jul 10, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bath tub was a Messed
catherine
Stayed 3 nights in Jul 2023
Response from Crystal Operations Manager on Jul 31, 2023
Good evening, thank you for taking the time to leave a review for us. We value your feedback because we are always looking for ways to improve the proper. I will be sure to go over your review with the staff so this problem doesn't occur anymore. I hope that you have a great day!
10/10 Excellent
Tracy
Jul 8, 2023
Tracy
Stayed 1 night in Jul 2023
Response from Crystal Operations Manager on Jul 31, 2023
Good evening, thank you for taking the time to leave a review for us. We value your feedback because we are always looking for ways to improve our property. I see that you enjoyed your stay with us. We value our guests and we don't mind go above and beyond for you. I hope that you have a great day!
10/10 Excellent
Tammy, norwalk
Jul 4, 2023
Tammy
Stayed 1 night in Jul 2023
Response from Crystal Operations Manager on Jul 27, 2023
Good evening, thank you for taking the time to leave a review for us. We value our customer's feedback. We are always looking for ways to improve. I see that you enjoyed your stay with us. I hope to see you in the future. Have a wonderful day and night.