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Reviews of Courtyard by Marriott Virginia Beach Oceanfront South

3 out of 5
Courtyard by Marriott Virginia Beach Oceanfront South
2501 Atlantic Ave, Virginia Beach, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Brittany

Traveled with family
Liked: Cleanliness, staff & service
Breakfast was additional fee. However it was just a regular continental breakfast. We had to even clear our own tables, so really unsure what the cost was for .
Stayed 1 night in Apr 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service
Quiet, sliding door was broken and room keys didn’t work half the time.
Stayed 3 nights in Apr 2024

4/10 Poor

Keisha

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night, but it was wonderful! Hotel is well maintained and very comfortable. Staff was super nice and helpful.
Stayed 1 night in Apr 2024

8/10 Good

Tanetta

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and great. I would return here.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Beds were very comfortable. Staff were excellent and helpful. Right on the boardwalk and close to everything.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Marriott had the best staff! Great stay! Really accommodating! Clean! I love Marriott’s and this stay was top notch.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rakaila

Stayed 1 night in Feb 2024

10/10 Excellent

DIANE, burlington

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a pleasant stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Herm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Amazing view
Stayed 2 nights in Dec 2023

10/10 Excellent

Monique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around Great
The 1 bedroom ocean view suite was perfect for our family getaway.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very unfriendly staff
I should say the overall stay was not bad but the first impression was awful. I checked in on 12/31 around 6:30 pm and there were two front staff, a male and a female. I was helped by a female staff and she was the rudest staff I have ever met in any hotel in any country. She barely met my eyes nor smiled at all when she talked so I thought what an 'attitude', but that's okay. But when she deliberately ignored my small talk, I felt very embarrassed and offended. (She literally did not respond to what I said) Professionally, she did not perform well, either. She did not inform me anything about the additional parking lot so first, I had to find it myself and noticed that I didn't know the passcode since she did not mention anything, and second, I had to wait there helplessly until my husband asked her and let me know the passcode. My husband told me that he was also offended by her tone on the phone. She also failed to inform us about basic amenities like wifi and a swimming pool so my husband and I had to figure it out by ourselves. It was not a difficult job but this was the first time I was not informed about those things at the hotel. It was definitely below expectation. I get better service even in inns. We went there to have a fabulous New Year's Eve but she ruined it from the first step. I hope this will not happen again not only to me but also to any other guests. Guests deserve better than this.
Stayed 1 night in Dec 2023

8/10 Good

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Kamesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Va Beach Marriott 25th St
Overall our stay was good. We had a toilet issue Friday night around 11pm. They representative was very friendly and offered to move us as no maintenance staff was available. My husband was able to fix it and saved us from a late night move. We were promised someone would come the next day. No one came until Sunday. My husband had to tinkle with it a few times in between. The man who came was friendly and helpful. I will definitely not use this as a reason not to come back! The hotel was clean and all staff that we encountered were courteous.
Stayed 3 nights in Dec 2023

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VA Beach
Great location, indoor pool was Good
Stayed 3 nights in Dec 2023

6/10 Okay

Judson

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was… ok
Stayed 1 night in Dec 2023

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
The mattress was to hard uncomfortably.
Stayed 1 night in Nov 2023
Response from Sabrina Brackett on Dec 1, 2023
Eugene,We truly appreciate you taking the time to share your feedback on your recent stay with us. I'm sorry to hear that your stay wasn't comfortable. I've shared your concern with our Management team to discuss the best resolution. I do hope that you will allow us the opportunity to accommodate your lodging needs in the future.

10/10 Excellent

Kimberly

Traveled with family
Stayed 1 night in Nov 2023
Response from Sabrina Brackett on Dec 1, 2023
Kimberly,We appreciate your feedback. It is pleasing to know that you had an enjoyable stay at our Courtyard South. We look forward to seeing you in the future.Warm Regards,Sabrina BrackettAssistant General Manager

10/10 Excellent

Amanda

Stayed 2 nights in Nov 2023

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay here. Perfect location. Staff was super friendly. Very clean room
Stayed 1 night in Nov 2023
Response from Sabrina Brackett on Dec 1, 2023
Nichole, I'm so glad you enjoyed your stay! It is wonderful to know that you found our rooms comfortable and our staff member friendly.We look forward to your return.Warm Regards,Sabrina BrackettAssistant General Manager

10/10 Excellent

MaKayla

Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2023
Response from Sabrina Brackett on Dec 1, 2023
Christopher,We appreciate your feedback. It is pleasing to know that you had an enjoyable stay at our Courtyard South. We look forward to seeing you in the future.Warm Regards,Sabrina BrackettAssistant General Manager

10/10 Excellent

Bianca C.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative I can really point out is the limited parking spaces in front of the hotel…luckily, when we arrived, I was able to grab the last one available. Other than that, this was an excellent hotel and our stay was comfortable and peaceful. I only encountered one staff member (front desk clerk @ check-in on the evening of 11/11) and he was absolutely wonderful. Would highly recommend.
Stayed 1 night in Nov 2023
Response from Sabrina Brackett on Dec 1, 2023
Bianca C,We appreciate your feedback. It is pleasing to know that you had an enjoyable stay at our Courtyard South. We look forward to seeing you in the future.Warm Regards,Sabrina BrackettAssistant General Manager

10/10 Excellent

Edward

Stayed 1 night in Nov 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sabrina Brackett on Dec 1, 2023
Alice,We appreciate your feedback. It is pleasing to know that you had an enjoyable stay at our Courtyard South. We look forward to seeing you in the future.Warm Regards,Sabrina BrackettAssistant General Manager

8/10 Good

Anita

Liked: Cleanliness
Bathroom needed updating
Stayed 1 night in Oct 2023

2/10 Terrible

Kelly

Liked: Cleanliness
Disliked: Staff & service, room comfort
When we checked in they didn’t bother to tell if they had changed our room. We went to the room only to find it was a double and not a king which we had paid for on our reservation. Then I went back to the front desk to tell them of the mistake and they said they didn’t have any king rooms and the manager had changed it. The manager would be in on Monday. They said I could go down the street to their sister hotel and have to pay the difference. I will never stay at this hotel again. This is very disappointing because I have stayed here several times in the post few months.
Stayed 1 night in Oct 2023
Response from Sabrina Brackett on Dec 1, 2023
Kelly,Thank you very much for making time to give us feedback. We're really sorry for the inconvenience you endured. Please be advised that the Management team is looking into resolutions to prevent this from happening in the future.We hope that your next stay at our Courtyard Marriott South will be a pleasant experience and we are looking forward to having you lodge with us again.Warm Regards,Sabrina BrackettAssistant General Manager

10/10 Excellent

Karen

Stayed 1 night in Oct 2023

10/10 Excellent

Karl

Stayed 1 night in Oct 2023
Response from Sabrina Brackett on Dec 1, 2023
Karl,We appreciate your feedback. It is pleasing to know that you had an enjoyable stay at our Courtyard South. We look forward to seeing you in the future.Warm Regards,Sabrina BrackettAssistant General Manager

10/10 Excellent

Temika

Stayed 1 night in Oct 2023
Response from Sabrina Brackett on Dec 1, 2023
Temika,We appreciate your feedback. It is pleasing to know that you had an enjoyable stay at our Courtyard South. We look forward to seeing you in the future.Warm Regards,Sabrina BrackettAssistant General Manager

10/10 Excellent

Brandon

Stayed 1 night in Oct 2023
Response from Sabrina Brackett on Dec 1, 2023
Brandon,We appreciate your feedback. It is pleasing to know that you had an enjoyable stay at our Courtyard South. We look forward to seeing you in the future.Warm Regards,Sabrina BrackettAssistant General Manager

4/10 Poor

Richard

Stayed 3 nights in Oct 2023

10/10 Excellent

Maricel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay but everything was great: service, cleanliness, ocean view including dolphins !!
Stayed 1 night in Oct 2023

8/10 Good

Cevat

Stayed 3 nights in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We ran out for a quick little night alone! We enjoyed the balcony and our room. Quiet and clean. The front desk staff always ver nice!
Stayed 1 night in Oct 2023

10/10 Excellent

F Kathie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a short night but the property is very nice.
Stayed 1 night in Oct 2023

8/10 Good

Tonya

Traveled with family
Liked: Staff & service, amenities
The room was damp. Floor wet at the balcony door where they had towels around the door. The room was clean but the dampness made the bed feel damp as well.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Trong, germantown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Anthony, Henrico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sabrina Brackett on Sep 10, 2023
Hello!We appreciate you taking the time to share your feedback on your most recent stay with us. Thanks for the 3 out of 5 Stars. We hope to have the pleasure of serving you again in the future.

2/10 Terrible

Danielle

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was at 4 pm The lobby was full waiting for people to check in and my room wasn’t ready until 6 pm
Stayed 1 night in Sep 2023
Response from Sabrina Brackett on Sep 10, 2023
Hello Danielle,Thank you for taking the time to share your feedback. I truly apologize that there was a delay in getting you checked into your room though I do hope you enjoyed the remainder of your stay.Thank you for lodging with us and letting us know how we are doing. We hope to see you again in the future.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 2 nights in Aug 2023
Response from Sabrina Brackett on Sep 10, 2023
Joseph, We appreciate the great feedback and we look forward to your next stay with us at the Courtyard Marriott South 25th Street.Warm Regards,Sabrina BrackettAssistant General Manager

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,fun and with in walking distance to activities
Stayed 3 nights in Aug 2023
Response from Sabrina Brackett on Sep 10, 2023
Tina,We appreciate your awesome feedback and we look forward to serving you again in the future!Regards,Sabrina BrackettAssistant General Manager

2/10 Terrible

jonathan

Stayed 1 night in Aug 2023
Response from Sabrina Brackett on Sep 10, 2023
Jonathan,We thank you for choosing Courtyard Marriott South 25th Street and for taking the time to share your experience. I apologize that we didn't meet your expectations. We strive to make each stay as pleasant and comfortable as possible.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments. Have a great day.Warm Regards,Sabrina BrackettAssistant General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

greg, hopewell junction

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Charles

Stayed 2 nights in Aug 2023
Response from Sabrina Brackett on Sep 10, 2023
We appreciate your awesome feedback and we look forward to serving you again in the future!Regards,Sabrina BrackettAssistant General Manager

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Sabrina Brackett on Sep 10, 2023
We appreciate your awesome feedback and we look forward to serving you again in the future!Regards,Sabrina BrackettAssistant General Manager