Ratings based on 644 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
68% of guests recommend
2.7 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Poorly run and run down

Posted Sep 3, 2015
Pros: Checkout was fast
Cons: Breakfast, beds, toilets, staff
Location: There was some nearby stores and it was very close to I-264, so easy access to Virginia Beach.
Check in and check out were the highlights, they went quickly. We never had enough towels even though we put 4 people for our room and was in a room with 2 queen beds. Beds weren't overly comfortable. Toilet would continue to run after it was flushed unless you jiggle the handle. The "breakfast" was only cereal, bread, yogurt and apples. Expected more from a continental breakfast. Overall building appearance was run down. Lots of cracks, elevator made scary sounds...etc. Our first night there, at 3am a bunch of thugs decided to cuss up a storm and yell about how one of the thugs stole the others weed. I am talking about dropping the f-bomb ever third word. Thankfully our kids slept through it. The police had to be involved. We are unaware if the hotel kept these patrons or asked them to leave afterwards, but it was unreal that something like this would happen.
1 out of 5
by A verified traveler

DO NOT RECOMMEND...AVOID!

Posted Aug 25, 2015
Pros: Nothing.
Cons: The property needs to be cleaned and renovated.
Location: Conveniently located to the major highways.
The staff was nice, but the hotel is outdated. Everything in the room was old, worn and dirty. All the surfaces were sticky as if wiped down with a dirty cloth and there were stains on the toilet. The water was lukewarm at best. No attempt was made to tidy up the room on the second day. We had to request fresh bath linens from the front desk. Luckily it was only a two night stay, otherwise I would have tried to move to another hotel. The only positive feedback I can provide is the hotel is located near all of the major highways and very accessible to Norfolk, Chesapeake and Virginia Beach. However, I would NEVER stay here again and would NOT recommend this hotel unless there were no other options available.
Comment from EPC
Aug 28, 2015 by April, EPC
Thank for your comment. We do apologize if it was anything on our end. Hope to see again with 10% off your next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
Nice staff, 20 minutes from the beach, worth the price
Comment from EPC
Aug 28, 2015 by April, EPC
Thank for your comment. Hope to see again with 10% off your next stay.
2 out of 5
by A verified traveler from Hanover, Md

Last minute hotel available

Posted Aug 12, 2015
Pros: It was available in last minute.
Cons: Need to replace mattress.
Location: The location is good, close to where i want to go.
The mattress is not comfortable. It is a non smoking room but smells cigarettes. No soap or shampoo were stock in the room. TV is an old model. I guess its a no choice to stay in a last minute hotel available.
Comment from EPC
Aug 28, 2015 by April, EPC
Thank for your comment. We do apologize if it was anything on our end. We are in the middle of a renovation with the new flat screens in most rooms now. Hope to see again with 10% off your next stay.
1 out of 5
by A verified traveler

Non-smoking room available...I guess not for me.

Posted Aug 10, 2015
I reserved a smoking room by mistake online. Call front desk to request a non-smoking room was told the last rom was taken 5 minutes ago. Had girlfriend to there from home (DC) area for non-smoking room. Available!
Comment from Hotel Management
Aug 12, 2015 by aro, Hotel Management
Thanks for your stay.
2 out of 5
by A verified traveler from East Coast

Staff were nice but...

Posted Aug 10, 2015
The staff were nice, helpful but the hotel is underconditioned and outdated. Everything in the room was old, worn. Even the bathroom doorframe was damaged. Updating is in order. It was not comfortable enough for our 7 day stay. Even the ice machines and elevators were regularly out of service. My children even had to clean and skim the pool to use it comfortably. Was not modern, would not return. At least the employees were nice....
Comment from EPC
Aug 28, 2015 by April, EPC
Thank for your comment. We do apologize if it was anything on our end. Hope to see again with 10% off your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2015
Hotel needs some work but it was clean and a good place to sleep
Comment from EPC
Aug 28, 2015 by April, EPC
Thank for your comment. Hope to see again with 10% off your next stay.
3 out of 5
by A verified traveler

Posted Aug 7, 2015
I was glad room was available at last minute. Bathroom was clean. Which I was most concerned about.
Comment from Hotel Management
Aug 12, 2015 by ARO, Hotel Management
Thanks for your stay.
1 out of 5
by A verified traveler from Richmond

Only for the Budget Conscious

Posted Aug 6, 2015
Pros: Location
Cons: 1.) Customer Service 2.) Cleanliness 3.) Maintenance and appearance 4.) Breakfast offerings
Location: One of the best location in the area. Close to shopping centers, all types of national restaurant chains, home improvement stores, drug stores, etc.
Due to a big sports event in town, there were no hotel rooms available in the general vicinity, so I begrudgingly made a reservation at this "hotel." Upon arriving at the front desk, the two clerks felt their conversation was WAY more important than greeting me and at least saying, "I will be with you in a few minutes...". The outside elevator took FOREVER, so I decided to walk up the urine smelling steps (mental note to self: next time pack a lunch and wait for the elevator). The room was even more depressing with dirt and stains on the ottoman and chair. Due, to the lack of attention to cleanliness, I became very paranoid so I didn't place any of my items on upholstered furnishings. The bed was comfortable and had an ample amount of pillows, but the bath linens felt like steel wool. The bathroom was clean, but I was unable to bathe, because the stopper didn't work in the bathtub. Unless you're fond of cold cereal and toast, skip the breakfast and drive down to the McDonald's This property is located near all of the major highways and very accessible to Norfolk, Chesapeake and Virginia Beach, but it needs a MAJOR overhaul on many fronts, to include customer-focused service, quality linens, cleanliness, etc. I would ONLY recommend this hotel as the very last resort.
Comment from Hotel Management
Aug 12, 2015 by ARO, Hotel Management
Thanks for your stay. We are working to improve with a new touch of renovations currently going on.
2 out of 5
by A verified traveler from boca raton fl

Avoid

Posted Aug 6, 2015
One towel, one tiny bar of soap, old linens real bad neighborhood.
Comment from Hotel Management
Aug 12, 2015 by ARO, Hotel Management
Thanks for your stay.