Ratings based on 551 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
69% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jun 24, 2016
The staff was professional and the cleaning staff are excellent
5 out of 5
by jaynelly27

This traveler left a rating score only Posted Apr 29, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 22, 2016 on Hotels
5 out of 5
by Natasha

This traveler left a rating score only Posted Apr 16, 2016 on Hotels
3 out of 5
by Brittany from Ghana

It was okay

Posted Apr 10, 2016 on Hotels
Nice size room, my bathroom was dirty and my tv stop working in the middle of the night. Hotel lobby is beautiful rooms in need of a upgrade
5 out of 5
by Catherine from Baldwinsville

Great stay assured!

Posted Mar 26, 2016 on Hotels
Beautiful reprieve after staying at a scary hotel the night before. Staff was friendly and helpful. Restaurant was delicious!
5 out of 5
by A verified traveler

Posted Mar 23, 2016
It was a good stay. Nice room. Good staff. Great restaurant in the hotel.
3 out of 5
by Henrik from Tokyo

Worn down - close to airport

Posted Feb 26, 2016 on Hotels
A bit worn down. Batthroom was small and not nice. Light did not work properly. Bed was fine. Good Erma &Max restaurant in the hotel. I will choose other hotel next time.
5 out of 5
by Erin

This traveler left a rating score only Posted Feb 22, 2016 on Hotels
2 out of 5
by A verified traveler

Many hotel options in the area- would not stay her

Posted Feb 10, 2016
This hotel has very outdated finishes. Placed in accessible (unnecessary) room- shower old, with a pull down shower handle. Rust on fixtures. Automated front doors non-working, no assistance holding doors with luggage. Showers cold both mornings- staff seemed unsurprised. The hot breakfast buffet foods were cold and it cost 30.00 for two. Same issues I've now read in other reviews. I am a Hilton Honors member and found the condition of this hotel surprising for a Hilton brand. Many other hotels are in same proximity to airport with good reviews. Do your research!