Ratings based on 129 Verified Reviews

2.4 out of 5
36% of guests recommend
2.6 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
Comment from Hotel Management
Oct 23, 2016 by General Manager, Hotel Management
Dear guest, Thank you for taking the time to complete our survey and giving us your review score following your experience on the the services we provided you. Please know that we value your business, We will do our best to to provide consistent quality and value services. We hope to see you again soon. Kind regards.
1 out of 5
by A verified traveler

BAD PLACE

Posted Sep 26, 2016
waited until 1 am for a hour while the nite clerk locked the lobby and would not answer the phone. he was with a cleaning lady doing other things in a room... terrible hotel railings are falling off the second and third floors,some permanent tenant i'll refer to as the ice nazi tells you not to fill a cooler or else! noisy with party people all nite ! the am breakfast is all gone by 6:15 as workers that live there take everything offered .you'll be lucky to get a crumb. should be condemned and torn down! housekeeping and maintenance are the nicest ! and understand . if you stay there bring a gun and watchdog!
Comment from Hotel Management
Oct 23, 2016 by Guest Relations Manager, Hotel Management
Dear guest, It is sad that you were uncomfortable and displeased with your experience here at our hotel. Your comment on the behavior of our front desk staff is truly concerning including your experience during breakfast. Please know that we value your business, we will do our best to make your next visit a better experience. Kind regards.
1 out of 5
by A verified traveler from NC

Dirty, smelly, & bugs

Posted Sep 20, 2016
Booked a king sized bed, got two doubles. Manager refused to honor booking even with the confirmation email to prove it. Booked non-smoking, the room reeked of smoke so badly it made my eyes burn. Manager refused to switch my room and instead sprayed air freshener. The room was filthy. My feet were black after walking on carpet. Carpet was damp all over as the ac unit was literally spitting out water droplets. There was visible mold all around the unit and curtains. Here's the icing on the cake... My boyfriend opened the nightstand drawer and we saw about 50 roaches scatter. Needless to say we left. The only positive is that it seems to be located in a safe area and has hot hot water.
Comment from Hotel Management
Oct 23, 2016 by Guest Relations Manager, Hotel Management
Dear Sheila, I apologize for the inconvenience you experienced following your visit here at our hotel. Your concern on the issue with booking and our manager refusing to honor your room of choice as per email confirmation will be verified and addressed accordingly. I assure you that your feedback will not go unnoticed. Kind regards.
3 out of 5
by A verified traveler

Posted Sep 16, 2016 on Hotels
Comment from Hotel Management
Oct 23, 2016 by General Manager, Hotel Management
Dear guest, We appreciate your time in completing our survey leaving us positive feedback score. We aim to provide our guests the best value experience and we are committed ensure every guest is comfortable. Please do call our attention on your next visit for your concerns or if you need assistance. We hope to see you again soon. Kind regards.
2 out of 5
by A verified traveler

Posted Sep 10, 2016 on Hotels
There was a lot of roaches, walls a doors were filthy. Air conditioner wasn't as strong as it should be. A lady went around knocking on doors because her man was cheating. Woke me up in the middle of the night.
Comment from Hotel Management
Oct 23, 2016 by General Manager, Hotel Management
Dear guest, I am sorry to hear that you were displeased with the accommodation you received from our hotel. However, your comment on the condition of clean and roaches issue in the room you stayed in is very unlikely. Our housekeeping ensure every room is well kept before releasing for guest occupancy. It is sad that we failed to meet your exacting services preference, we will work harder to offer you better experience on your next visit. Kind regards.
3 out of 5
by A verified traveler

Posted Sep 3, 2016 on Hotels
Comment from Hotel Management
Oct 23, 2016 by General Manager, Hotel Management
Dear guest, We thank you for taking the time to complete our satisfaction survey and giving us positive feedback score. Please know that we value your business, we will do our best to make your next visit a better experience. Kind regards.
1 out of 5
by A verified traveler

Bugs and Dirt

Posted Sep 1, 2016 on Hotels
The hotel and room were TERRIBLE. Dirty in everyway carpet was filthy black and there were roaches everywhere.The neighborhood was scary and creepy. We were uneasy the whole time we stayed. Scared to sleep scared to leave our things in the room because they might not be there when we come back. The pictures that were showed when I booked must be Photoshoped. They were run down and falling apart. That's why they have a no refund policy because no one would want to stay there if they weren't forced too. We will never stay in any hotel anywhere with the same name. The worst experience ever.
Comment from Hotel Management
Oct 23, 2016 by General Manager, Hotel Management
Dear guest, Thanks so much for choosing to stay here at our hotel. We do not in any publish false advertisement. I am sorry we failed to meet your specific, exacting accommodation preference. We welcome candid comment from our guests. It help us further improve our services to serve our guests better. Kind regards.
2 out of 5
by April from North Carolina

Ok

Posted Aug 24, 2016 on Hotels
Saw two cockroaches. Other than that it was decent.
3 out of 5
by A verified traveler

It was average stay

Posted Aug 24, 2016 on Orbitz
It was average stay but I found roaches in the room n nothing special but ok.!
4 out of 5
by Geraldine C

This traveler left a rating score only Posted Aug 10, 2016 on Hotels