my hotel stay at Econolodge oceanfront va beach va
Posted Feb 12, 2017
my reservations were made and paid for online, all i had to do was check in. my room was on the 7th floor, i could only drive to the 4th floor park outside and get on elevator to the 7th floor, thank God it was not raining, although it was very cold. the next day no maid service even though i talked with maids in the elevator and told them i was on 7th floor and my room number.I did call the desk after checking in and complain about the Inconvenience of my room being on 7th floor and only could park at 4th floor level, and why i didn't have a more convenient room. also the second day the a man came to my room and told me they needed to see me in person at the desk, because i was not in the computer, when i gave the desk clerk my drivers and credit card of which she made a copy of, they did provide more towel and clean sheets in which we had to make our on bed, this is a first for me, just disappointed.
Comment from Hotel Management
Feb 14, 2017 by Michelle King-AGM, Hotel Management
Thank you for taking the time to write a review, I am very sorry we didn't meet your expectations. I have shared your feedback with our staff and will make sure we work together to make your next experience with us up to your standards. As far as being on an upper floor, there is no actual 4th floor here at our hotel. In a non-smoking King, the lowest floor available would be the 5th. However, you can park anywhere in the parking garage and access the upper floors via the elevator. Once again, I am sorry.