Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
61% of guests recommend
3.2 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from Gee

Close to airport

Posted Sep 13, 2016
The room had an awful stale/old not clean smell. The bed had hair all over the sheets. The air conditioner was extremely loud. I had to call for clean linen just to be able to sleep on the bed!
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for being our guest and for leaving a review. We are so sorry we failed to provide you a clean room upon check in. Dirty linens is not acceptable and I am so sorry for the inconvenience. I have shared your comments with housekeeping to inspire them to do a much better job moving forward. We hope to welcome you back again soon for a much improved experience. General Manager
5 out of 5
by A verified traveler

Nice Experience

Posted Aug 29, 2016
Pros: Great location
Cons: Exterminate
Location: Family reunion, family lives in are so we make this trip several times a year to visit
Saw roach in room otherwise, room was fine. My husband is from this area so we make this trip several times a year to visit, business etc....
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America- Chesapeake - Crossways Boulevard. We are happy you liked the location of our hotel. However, we apologize for the unpleasant encounter in your suite, but we are glad it did not keep you from enjoying your stay. It is our goal to match our great location with exceptional customer care, and we will continue to work hard to do just that. We hope you will choose to stay with us when you visit the area again. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 18, 2016
Great would stay here again clean comfortable and great kitchen
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America Chesapeake - Crossways Boulevard, and thank you for sharing your review with other travelers. It is great to read you enjoyed your stay, and that our facilities and service were to your satisfaction. Thank you again, and we look forward to your next visit in the future. Sincerely, General Manager
4 out of 5
by A verified traveler from Jackson, NJ

Good enough

Posted Aug 12, 2016
This hotel is perfect for a quick trip, 1 overnight, etc. There are no frills or anything fancy. Bed, recliner, bathroom and kitchenette. Bed was uncomfortable, but everything was clean, except the fridge, but I didn't use it so it didn't bother me.
Comment from Hotel Management
Aug 13, 2016 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Chesapeake - Crossways Boulevard. We are glad you were satisfied with your well-kept accommodations and that you had an enjoyable stay at our hotel. Thank you for choosing us, and we hope to have you back with us soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Close to shopping .

Posted Aug 7, 2016
Pros: Close to the interstate .
Location: Good location, good restaurants
The room smell like a pet. Hair on the bed spread, don't know if it was human or pet hair.
Comment from Hotel Management
Aug 9, 2016 by General Manager, Hotel Management
Thank you so much for staying with us. We are happy to hear our location met your needs, however there were some issues with the cleanliness of your guest room and for that I am very sorry. Thank you for bringing those details to our attention. We will let housekeeping know a few areas were missed so that we can improve moving forward. Thank you again for staying with us and we look forward to having you stay with us again if you return to the area. General Manager
1 out of 5
by A verified traveler from Northern Va

Closer to beach

Posted Jul 27, 2016
The hotel was gross dirty spider. Shower didnt work right fridge was leaking and rusty. Spiders in room. Door jam was missing so door wouldnt shut all the way and the lock was messed up. Overall a horrible hotel and not worth the money at all. Outlet was broken coming out of the wall. Hot air leaked in from outside since the door would not shut properly and the ac didnt work right. Couldnt change from high to low stayed on one setting didnt keep room cool.
Comment from Hotel Management
Aug 3, 2016 by General Manager, Hotel Management
Thank you for staying with us and sharing your experience. Please accept our apology for the maintenance issues and for the air conditioning not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We can absolutely do better and we appreciate your feedback and understanding, and hope you will choose to stay with us again. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 18, 2016
The hotel room was clean however had an odd smell that never seem to go away. Upon arrival the hotel staff was very unprofessional and inappropriate, hitting on my friend and I.
Comment from Hotel Management
Jul 21, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel. Although you liked the cleanliness in your suite, please accept our sincere apologies for the odor you experienced. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. We are also disappointed to learn some of our associates did not meet your expectations. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you for bringing this to our attention. We appreciate your feedback and invite you to come back and stay with us the next time you are in our area. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jul 15, 2016
Def would recommend this hotel. The room was very clean with great friendly staff
Comment from Hotel Management
Jul 16, 2016 by General Manager, Hotel Management
We are delighted you chose to stay at Extended Stay America Chesapeake - Crossways Blvd. and appreciate your wonderful feedback about the cleanliness of our property as well as our helpful associates who took care of you. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in our location. Sincerely, General Manager
4 out of 5
by A verified traveler from Stafford, VA

Good location

Posted Jul 15, 2016
Really convenient location in Chesapeake, close to dining, shops and pretty much anything you need to get to. For the price, I'd say overall it's a good place to stay. My only complaint was that the sheets smelled like sweat as if they hadn't been washed, but otherwise the room and bathroom were clean. The staff were all extremely helpful as well!
Comment from Hotel Management
Jul 16, 2016 by General Manager, Hotel Management
Thank you for writing such a wonderful review of our hotel. We appreciate your great remarks about our convenient location close to a variety of restaurants and shopping outlets which was perfect for your needs. We are happy that you enjoyed the great value we offer. We also appreciate your candid comments and have shared the same with our housekeeping team. All of us here at Extended Stay America Chesapeake - Crossways Blvd. appreciate your business and look forward to seeing you again. Have a great day! Sincerely, General Manager
2 out of 5
by A verified traveler

Not pleased

Posted Nov 9, 2015
The room smelled very old and smoky even though it was supposed to be smoke free.
Comment from Hotel Management
Nov 17, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there was an odor issue with your room. To make sure this doesn't happen again, I am going to ensure we focus on odor control. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.