Ratings based on 394 Verified Reviews

3.1 out of 5
57% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler

Needs new bed

Posted Apr 13, 2017
Bed had no support and needed to be replaced. Nice room otherwise for the value
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Thank you for being our guest and letting us know about your stay. We want our guests to have a comfortable stay and to get a restful night’s sleep so I am sorry that you found your bed uncomfortable. Our front desk is available to assist your needs, so they would have been happy to move you to another room at your request. We continually work to improve our facilities, so I appreciate you sharing your comments. We will do our best to provide you with a better experience on your next trip. Sincerely, General Manager
2 out of 5
by A verified traveler from B Arizona

Run down needs upgrade

Posted Apr 13, 2017
My bed was comfortable. The decor needs upgradingFrank
Comment from Hotel Management
Apr 13, 2017 by General Manager , Hotel Management
Thank you for taking the time to share your feedback. We are happy to know you liked your comfortable bed and got a good night’s sleep. We appreciate your observation and have shared your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will stay with us again in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Alright for a quick stay

Posted Apr 5, 2017
Overall wasn't a horrible hotel. I couldn't keep the room at a comfortable temperature, pillows were flat and the bed wasn't comfortable. The plumbing had issues and water pressure was non-existent. Checking in wasn't horrible, but when i needed someone at the front desk they were no where to be found. The hotel is in a great location.
Comment from Hotel Management
Apr 6, 2017 by General Manager , Hotel Management
Thank you for evaluating your stay. Although we are happy you liked our location, I am sorry for the inconvenience you experienced in your room. We want all our guests to have a pleasant stay, but we fell short during your visit. I will share your comments with the respective teams to make sure future guests do not experience the same. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from near Raleigh

Close to work

Posted Mar 18, 2017
Room was clean and comfortable close to a lot of things food shopping only four tenths of a mile to the nearest restaurant for easy walk there easy walk home
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Our thanks for your wonderful comments regarding your stay at Extended Stay America - Chesapeake - Crossways Blvd. We are delighted to know you enjoyed your room and our convenient location. It was a pleasure hosting you, and we hope to be your hotel of choice whenever your travels bring you back to our area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel in a great location.

Posted Mar 18, 2017
I had a good experience. However I was not made aware that some cellphone numbers even though they are local numbers that the hotel considers them long distance. I was told the list was located inside the night stand. It's not a good place to put something like that.
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Sharita, thank you for your feedback of Extended Stay America - Chesapeake - Crossways Blvd. We are glad you enjoyed most of the aspects of your stay and regret any inconvenience caused. We hope to have the opportunity to serve you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Beautiful view!

Posted Mar 13, 2017
Pros: Friendly staff, convenient location, clean and decent breakfast.
Location: Great location - close to everything. Good shopping and great restaurants are all close by.
Ideal location and beautiful view! The dunes are high, so ask for 3rd, 4th or 5th floor for perfect ocean views. I was on the 2nd floor and still had a nice oceanfront view.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Cindy, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Chesapeake - Crossways Blvd. We truly appreciate your kind comments regarding our ideal location, attentive staff and complimentary breakfast. We look forward to welcoming you back soon! Sincerely, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Atlanta, GA

Nice hotel at a great price.

Posted Feb 12, 2017
This hotel was a pleasant surprise. Nice on the inside and much better than expected. Recently renovated and much better than most extended stay.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you for posting your kind review of Extended Stay America - Chesapeake - Crossways Blvd. We are pleased you had an overall nice stay, loved our well-maintained property and our affordable rates. It was our pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent

Posted Jan 25, 2017
Hotel was decent for the price . Breakfast was just muffins . If you want dishes for kitchenette you have to ask front desk for them after you check in .
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
We appreciate your stay and for taking the time to leave a review. It's nice to read you liked your overall visit, especially the good value we offer. Thank you for being our guest and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Clean but a little noisy

Posted Jan 20, 2017 on Hotels
Noises around 4 am. Kept me up.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
We are glad you stayed with us recently and appreciate your comments. We are sorry your sleep was disturbed due to noise issues. Our front desk is available to resolve matters like this, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again, we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, General Manager
4 out of 5
by Kimberly from Crossways Blvd

OK i guess.

Posted Jan 17, 2017 on Hotels
I liked my room just didn't like that the front desk clerk questioned why I renewed my room thru the app when that's what I was told to do by another desk clerk when I checked in.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America - Chesapeake - Crossways Boulevard for your stay. We are glad to know you liked your room, but we are sorry if any inconvenience was caused due to our front-desk service. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager