评分基于 735 条真实点评
3.4 客房清洁度
3.6 服务和员工
3.5 客房舒适度
3.3 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2020年6月13日 发布在：Hotels
It was nice
酒店管理层的评论
2020年6月14日，回复：酒店管理层 Hotel Management
Lawanna, our gratitude for taking the time to review your stay with us. We strive daily to please our guests and your feedback tells us we are meeting those goals. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.
Sincerely,
Hotel Management
用户：真实旅客
发布日期：2020年6月9日 发布在：Hotels
酒店管理层的评论
2020年6月11日，回复：酒店管理层 Hotel Management
Jeffrey, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again.
Sincerely,
Hotel Management
用户：真实旅客
发布日期：2020年6月4日
Whenever I visit VA, I stay at extended stay. I really like the property and the friendliness of the staff. However, on this trip, the refrigerator in my room did not have any of the handles in the bottle so I was unable to store items in the door. The hallway on the 4th floor was unkept, unlike the hallway on the first floor which was very clean and smelled great every day.
Other than that, my stay was pretty good.
酒店管理层的评论
2020年6月7日，回复：酒店管理层 Hotel Management
Thank you for always choosing Extended Stay America whenever you are in the area. We are happy to know you had an overall nice stay. However, we regret the issues you had during your recent visit. Your feedback has been shared with the housekeeping and maintenance teams so that they can be more diligent about their work. We hope you consider us again the next time your travels bring you to our area.
Sincerely,
Hotel Management
用户：真实旅客
发布日期：2020年6月4日
酒店管理层的评论
2020年6月8日，回复：酒店管理层 Hotel Management
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America.
Sincerely,
Hotel Management
用户：真实旅客 来自：NY
发布日期：2020年6月4日
The hotel was clean and quiet, it was exactly what, I needed it for , I spent 4 nights the area is nice close to mall , cracker barell and wawa it’s not a residential area.
酒店管理层的评论
2020年6月7日，回复：酒店管理层 Hotel Management
Charmaine, thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know that our location was ideal for your needs. We appreciate your business and hope to welcome you back soon for another enjoyable experience.
Sincerely,
Hotel Management
用户：真实旅客
发布日期：2020年6月3日 发布在：Orbitz
酒店管理层的评论
2020年6月3日，回复：酒店管理层 Terence Washington
My apologies that we did not meet your expectation.
用户：真实旅客
发布日期：2020年6月1日 发布在：Hotels
It was quiet and peaceful for the first floor. I liked having immediate access to the door where I parked in back.
酒店管理层的评论
2020年6月3日，回复：酒店管理层 Terence Washington
Thanks for your feedback, we look forward to serving you in the future
用户：真实旅客
发布日期：2020年5月31日
There was a spider in the shower and the hallway. A lizard also was crawling underneath the door. There was a long piece of hair in the sheets and the floor was dirty.
酒店管理层的评论
2020年6月3日，回复：酒店管理层 Terence Washington
My Apologies, this review must be for a different property. We do not have exterior doors where a lizard come come under the door. Please check the property.
用户：真实旅客
发布日期：2020年5月24日 发布在：Hotels
酒店管理层的评论
2020年5月25日，回复：酒店管理层 Hotel Management
Crystal, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you.
Sincerely,
Hotel Management
用户：真实旅客
发布日期：2020年5月23日 发布在：Hotels
酒店管理层的评论
2020年5月27日，回复：酒店管理层 Hotel Management
Martin, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon.
Sincerely,
Hotel Management
