In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Hampton Inn & Suites Norfolk-Airport

2.5 out of 5
Hampton Inn & Suites Norfolk-Airport
1511 Usaa Dr, Norfolk, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1003 reviews" "
Rating 8 - Good. 259 out of 1003 reviews" "
Rating 6 - Okay. 82 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John, Huntington Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothings unique
Stayed 1 night in Apr 2024
Response from Kelsey S. on Apr 17, 2024
Thank you for providing feedback

2/10 Terrible

Katherine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We stayed one night. During that time, we saw two live roaches in our room. Informed head desk. All they said was thanks for letting us know!
Stayed 1 night in Apr 2024
Response from Kelsey S on Apr 15, 2024
Thank you for providing us feedback.

10/10 Excellent

Jodi

Easy remote check in. Fast airport shuttle service. Friendly staff!
Stayed 1 night in Apr 2024
Response from Kelsey S on Apr 15, 2024
Thank you for your feedback

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a very nice and close the Navy Base
Stayed 3 nights in Mar 2024
Response from Kelsey S on Apr 15, 2024
Thank you for your feedback

10/10 Excellent

Dixon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility, friendly staff, good breakfast.
Stayed 2 nights in Mar 2024
Response from Kelsey S on Apr 12, 2024
Thank you for your feedback

10/10 Excellent

jazlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelsey S on Apr 9, 2024
Thank you for your feedback

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very clean room
Stayed 1 night in Apr 2024
Response from Kelsey S on Apr 9, 2024
Thank you for your feedback

10/10 Excellent

Phillip

Liked: Cleanliness, property conditions & facilities
Nice Place, great staff
Stayed 1 night in Apr 2024
Response from Kelsey S on Apr 9, 2024
Thank you for your feedback

4/10 Poor

Tim

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel but didn’t get any sleep the 3 nights I stayed there was a high school baseball team above us and were jumping and making all sorts of noise til 1am called multiple times to the front desk and they said all they could do is tell them to stop but that was it very disappointed
Stayed 3 nights in Mar 2024
Response from Kelsey S on Apr 9, 2024
Thank you for your feedback

8/10 Good

Patricia E

😌
Stayed 1 night in Mar 2024
Response from Kelsey S on Apr 9, 2024
Thank you for your feedback

10/10 Excellent

Starr

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Heather on Apr 1, 2024
We are so glad you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Piotr

Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Stayed 1 night in Mar 2024

10/10 Excellent

Frances

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn always meets and exceeds expectations.
Stayed 1 night in Mar 2024
Response from Kelsey S on Mar 28, 2024
Tahnk you for providing feedback

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelsey S on Mar 28, 2024
Thank you for providing feedback

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kelsey S on Mar 27, 2024
Thank you for your feedback.

10/10 Excellent

Susan, Ocoee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always nice and the breakfast is always good! The place is always clean. Our rooms are stocked.
Stayed 2 nights in Mar 2024
Response from Kelsey S on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible and the rooms are huge and clean
Stayed 1 night in Mar 2024
Response from Kelsey S on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelsey S on Mar 19, 2024
Thank you for your feedback

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kelsey S on Mar 19, 2024
Thank you for your feedback

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelsey S on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

KAM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 1 night in Feb 2024
Response from Kelsey S on Mar 8, 2024
Thank you for providing feedback

10/10 Excellent

Jonathan B

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to everything
Stayed 1 night in Mar 2024
Response from Kelsey S on Mar 7, 2024
Thank you for your feed

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place that is convenient to the airport. Have stayed here twice already, will stay again.
Stayed 1 night in Feb 2024
Response from Kelsey S on Mar 5, 2024
Thank you for your feedback

8/10 Good

Lawrence

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelsey S on Mar 5, 2024
Thank you for your feedback.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelsey S on Mar 1, 2024
Thank you for your feedback

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and long-term parking available
Stayed 1 night in Feb 2024
Response from Kelsey S on Feb 29, 2024
Thank you for your feedback

10/10 Excellent

Lori

Stayed 1 night in Feb 2024
Response from Kelsey S on Mar 25, 2024
Thank you for your feedback

6/10 Okay

Ramon

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Kelsey S on Feb 28, 2024
Thank you for your feedback

2/10 Terrible

Yesenia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had water leaking and smell terrible. The hotel never offered another room and they charge the 50$ when we check in ! I should it get a discount for staying there ….
Stayed 1 night in Feb 2024
Response from Kelsey S on Feb 26, 2024
Thank you for providing feedback

6/10 Okay

Brett, Burke

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old
Stayed 1 night in Feb 2024
Response from Kelsey S on Feb 26, 2024
Thank you for providing feedback

10/10 Excellent

Adrienn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good, gym needs upgrade pool was good size fun and warm convenient location. room clean
Stayed 2 nights in Feb 2024
Response from Kelsey S on Feb 22, 2024
Thank you for your feedback

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Room was large and clean. Staff was friendly.
Stayed 1 night in Feb 2024
Response from Kelsey S on Feb 22, 2024
Thank you for your feedback

8/10 Good

Lavon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay we always stay there went we come to town thank you for being there for us
Stayed 1 night in Feb 2024
Response from Kelsey S on Feb 21, 2024
Thank you for your feedback.

8/10 Good

Frances

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk was very pleasant. Pool was not open but they did open it.
Stayed 3 nights in Feb 2024
Response from Kelsey S on Feb 19, 2024
Thank you for your feedback

4/10 Poor

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsey S on Feb 12, 2024
Thank you for your feedback

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver and night clerks were very friendly and accomodating.
Stayed 1 night in Feb 2024
Response from Kelsey S on Feb 9, 2024
Thank you for your feedback

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable, clean room
Stayed 1 night in Feb 2024
Response from Kelsey S on Feb 9, 2024
Thank you for providing feedback.

4/10 Poor

Robert

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Kelsey S on Feb 7, 2024
Thank you for your feedback.

4/10 Poor

Valerie

Stayed 1 night in Feb 2024
Response from Kelsey S on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Victor, hope mills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Feb 2024
Response from Kelsey S on Feb 5, 2024
Thank you for providing feedback

10/10 Excellent

Janinne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like being surprised at the security deposits i has to shell out. I thought you all took care of that.
Stayed 1 night in Feb 2024
Response from Kelsey S on Feb 5, 2024
Thank you for providing feedback.

10/10 Excellent

LISA

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Great place to stay. Easy access to the airport.
Stayed 1 night in Jan 2024
Response from Kelsey S on Feb 1, 2024
Thank you for providing feedback.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night staff were so friendly and helpful. The breakfast staff were excellent in cleanliness of the foyarea and food prep.
Stayed 2 nights in Jan 2024
Response from Kelsey S on Jan 24, 2024
Thank you for your feedback

10/10 Excellent

D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsey S on Jan 23, 2024
Thank you for feedback.

4/10 Poor

Gary

Business traveler
People at front desk at night were not helpful regarding area amenities. No helpful info for travelers not familiar with restaurants & area attractions. Breakfast was very poor quality. Would not stay here again.
Stayed 2 nights in Jan 2024
Response from Kelsey S on Jan 23, 2024
Thank you for providing feedback

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and I got right into my room
Stayed 1 night in Jan 2024
Response from Kelsey S on Jan 23, 2024
thanks for your feedback

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for air travel.
Stayed 1 night in Jan 2024
Response from Kelsey S on Jan 22, 2024
Thank you for your feedback

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the free airport shuttle, continental breakfast and the friendly staff.
Stayed 3 nights in Jan 2024
Response from Kelsey S on Jan 17, 2024
thank you for your feedback

10/10 Excellent

julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place to stay while flying in or out of ORF. Transportation is a breeze. Every staff member I’ve ever had interaction with has gone above & beyond. The hotel manager should be proud of his/her staff.
Response from Kelsey S on Jan 16, 2024
Thank you so much for your positive feedback!