Caring, Compassionate staff
Posted Nov 20, 2016 on Hotels
Nicole, the front-end employee showed a great deal of compassion to us as we dealt with a family medical emergency in VA. We'd traveled from GA to VA to visit our injured son. Even when I left my iPad and several personal items behind accidentally, she saw they were protected and mailed them to me in GA immediately. Now, THAT is service over and beyond. As a senior citizen, I will NEVER forget her kindness. We've stayed there many, many times. It is our "go to" hotel in Norfolk.