Exterior
Check availability

Reviews of Hilton Garden Inn Virginia Beach Town Center

3 out of 5
Hilton Garden Inn Virginia Beach Town Center
252 Town Center Dr, Virginia Beach, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 489 out of 1002 reviews" "
Rating 8 - Good. 255 out of 1002 reviews" "
Rating 6 - Okay. 121 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Manuel

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No water in rooms, check in very very slow, poor lobby, really needs a facelift, two expensive for what I received.
Stayed 1 night in Apr 2024

6/10 Okay

Kimberly

Stayed 1 night in Mar 2024
Response from Supervisor on Apr 11, 2024
Kimberly-Thank you for your rate and review.

10/10 Excellent

trudy

Great customer service rooms very clean
Stayed 1 night in Mar 2024
Response from Supervisor on Mar 29, 2024
Trudy-Thank you for an awesome rating and review. Please come back to visit us again!

2/10 Terrible

Ann

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Supervisor on Mar 29, 2024
Ann-Thank you for your rating.

8/10 Good

Ry

Liked: Staff & service, property conditions & facilities
Our stay was good rooms were nice
Stayed 1 night in Mar 2024
Response from Supervisor on Mar 25, 2024
Ry-Thank you for your rate and review.

10/10 Excellent

Norman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in.
Stayed 1 night in Mar 2024
Response from Supervisor on Mar 19, 2024
Norman-Thank you for your rate and review.

4/10 Poor

Elizabeth

Traveled with family and small children
Disliked: Cleanliness
My room was filthy, and dusty. We told front desk who advised they would send cleaning crew but they did not come or it was not noticeable that they came. We were there 5 days. Cleaning came in one day. We had to call down for towels, toilet paper and extra blankets. They did promptly bring us whay we asked for. On our last day they finally switched us to a much cleaner room but it was a total inconvenience. The front desk staff was friendly. It seems crazy to me to have such a disconnect with service/cleanliness. The reason folks stay in hotels is precisely for that service. Otherwise pay less for air b &b with a whole lot more space. The restaurant staff was not friendly and seemed bothered by our wanting to purchase breakfast. It was not busy. I have stayed here before and was satisfied but this time it left alot to be desired. It did not live up to the Hilton name.
Stayed 4 nights in Mar 2024
Response from Supervisor on Mar 12, 2024
Elizabeth-Thank you for your rate and review. We do apologize for the stay was not enjoyable. Please reach out to a member of management if you would like to further discuss your stay.

2/10 Terrible

Kaisha

Traveled with family and small children, Traveled with family
The property was great but Expedia did not notify me that the room was not available, so upon arrival I was told I had to change rooms and my suite was not available
Stayed 1 night in Mar 2024
Response from Supervisor on Mar 11, 2024
Kaisha-Thank you for your rate and review. We do apologize that you did not receive your room you booked. We hope you give us another chance when you stay in the area next time.

10/10 Excellent

JOYCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Feb 2024

6/10 Okay

Tracy

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Supervisor on Feb 26, 2024
Tracey-Thank you for your rating.

10/10 Excellent

Shanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating. nice room. amazing staff. love the parking option. didn't realize how close I was to the funny bone.
Response from Supervisor on Feb 20, 2024
Shanda-Thank you for your rate and review!

6/10 Okay

Joe

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Parking was not convenient at all. It was across a busy street in a parking garage.
Stayed 1 night in Feb 2024
Response from Supervisor on Feb 5, 2024
Joe-Thank you for your rate and review.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints!
Stayed 1 night in Dec 2023
Response from Supervisor on Jan 27, 2024
Melinda-Thank you so much for a perfect rating!

10/10 Excellent

Bashir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Supervisor on Jan 18, 2024
Bashir-Thank you for a perfect rating!

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice loved it nice clean room i got the jetted tub felt like a king.
Stayed 2 nights in Jan 2024
Response from Supervisor on Jan 18, 2024
Ian-Thank you for a perfect rating!

8/10 Good

ELIZABETH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My son recommended this hotel since it is close to the Naval base. The staff is very friendly and helpful. The room was clean, bed comfortable. The hotel parking was easier in the parking garage across the street. There are a lot of restaurants within walking distance.
Stayed 2 nights in Dec 2023
Response from Supervisor on Jan 18, 2024
ELIZABETH-Thank you for your rate and review.

2/10 Terrible

Seth

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Happy
This was very disappointing for a Hilton property. Service was okay, but the accommodations were sub par. Blood on the iron, dresser drawers that didn’t close, all furniture has stains… etc etc. The iron had blood on it. I won’t be staying again.
Stayed 1 night in Dec 2023
Response from Supervisor on Jan 18, 2024
Seth -Thank you for your rate and review. We do apologize if your experience was not good. Please reach a member of management if you would like to further discuss.

10/10 Excellent

Joan

Stayed 4 nights in Dec 2023
Response from Supervisor on Jan 20, 2024
Joan-Thank you for a perfect rating!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Supervisor on Jan 18, 2024
Margaret -Thank you for a perfect 10/10 rating!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a very comfortable and quiet stay. I received everything that was promised. The check in and check out went smoothly and without any problems. The food was hot, fresh, and tasty. This will be my home away from home.
Stayed 4 nights in Dec 2023
Response from Supervisor on Jan 18, 2024
Maria-Thank you for your wonderful rate and review.

6/10 Okay

Sean

Traveled with family
Liked: Cleanliness, staff & service
Duvet was old and worn , same with the arm chair - while clean didn’t seem up to date . Was expecting a higher level experience
Stayed 1 night in Dec 2023
Response from Supervisor on Jan 18, 2024
Sean -Thank you for your rate and review.

10/10 Excellent

Lawanda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Supervisor on Jan 18, 2024
Lawanda -Thank you for your amazing rating!

10/10 Excellent

Octapharma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Supervisor on Jan 18, 2024
Octapharma -Thank you for your awesome rating 10/10.

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very helpful and kind
Stayed 1 night in Dec 2023
Response from Supervisor on Jan 18, 2024
Robin -Thank you for a perfect rating and review.

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Supervisor on Jan 18, 2024
David-Thank you for your rating.

8/10 Good

Gladys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Supervisor on Jan 18, 2024
Gladys-Thank you for your rate and review.

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility and staff
The location, room and staffbwere great. The hotel physically is business nice. The breakfast was poor and expensive. I chose the hotel partially because I thought the breakst was included.
Stayed 1 night in Dec 2023
Response from Supervisor on Jan 18, 2024
Patrick -Thank you for your rate and review.

6/10 Okay

Richard

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Don’t bother, not so fun stay
Staff was very courteous especially Carlos and Mr Markus dealing with a broken coffee machine! Room cleaners could have done a better job with dirt behind and underneath bed. Bathroom also in a state of filthiness! Bed firm and sheets did smell fresh: nice bed to sleep in! Hallways on 4th floor and elevator reeked of marijuana and cigarette smoke! Security needs to be at breakfast bar to supervise young kids making a mess of things at food bar! Didn’t see one parent overseeing these animal children!
Stayed 2 nights in Dec 2023
Response from Supervisor on Jan 18, 2024
Richard -Thank you for your rate and review.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and convenient to many things.
Stayed 3 nights in Nov 2023
Response from Supervisor on Nov 30, 2023
Cynthia-Thank you for your rate and review.

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Pricey but adequate
Stayed 3 nights in Nov 2023
Response from Supervisor on Nov 30, 2023
Timothy-Thank you for your rate and review. We hope you come back to visit us soon.

10/10 Excellent

Patricia, Franktown

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice, staff very friendly, but the parking was a nightmare. Large parking lot next to the Hotel but all reserved for Town Bank customers. There was a large parking garage across the street. Not very convenient.
Stayed 1 night in Nov 2023
Response from Supervisor on Nov 23, 2023
Patricia-Thank you for your rate and review. We hope you come back to visit us soon!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful staff
Stayed 1 night in Nov 2023
Response from Supervisor on Nov 23, 2023
Michelle-Thank you for a perfect rate and review. We hope you come back to visit us soon!

10/10 Excellent

Elijah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms hot tub and staff
Stayed 1 night in Nov 2023
Response from Supervisor on Nov 20, 2023
Elijah-Thank you for a wonderful rate and review. We appreciate your business and hope to see you again soon!

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Nov 2023
Response from Supervisor on Nov 20, 2023
Debora -Thank you for a perfect rating and review. We hope you come back to visit us again!

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service
Property has signs of of being dated. Bathrooms are starting to show signs of wear and tear. Air conditioning units are very loud. I wish breakfast was included. Glad parking was free. Sorry it was in a building across the street.
Stayed 3 nights in Nov 2023
Response from Supervisor on Nov 13, 2023
Edward -Thank you for your rate and review.

8/10 Good

Daniel, Gaithersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Supervisor on Nov 13, 2023
Daniel -Thank you for your rating.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Supervisor on Oct 15, 2023
Janet -Thank you for rating us.

4/10 Poor

Christie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were dirty and smelled like mildew. We had connecting rooms and asked to change because the kids room smelled so bad and had a water spot with mold on the ceiling. The second room had condoms in the nightstand (thankfully not used). Second room also smelled like mildew. Staff was super friendly and tried to help as much as they could.
Stayed 2 nights in Oct 2023
Response from Supervisor on Oct 15, 2023
Christie-Thank you for your rate and review.

10/10 Excellent

Bruce

Stayed 1 night in Oct 2023
Response from Supervisor on Oct 12, 2023
Bruce -Thank you for a perfect rating. We hope you stay with us on your next visit!

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Staff was exceptional.
Stayed 1 night in Oct 2023
Response from Supervisor on Oct 9, 2023
Dario-Thank you for an excellent rate and review. We do hope to see you again soon!

2/10 Terrible

Erica

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Supervisor on Oct 9, 2023
Erica-Thank you for your rating. We do apologize if we did not meet your expectations. Hopefully next time we can make it right.

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
During check in, Bryce, at the front desk was quick and very helpful. Hotel was very quiet. Beds were very firm, may be ok for some but for me personally to firm. Overall Hotel was a good stay. I would stay again if in the area.
Stayed 1 night in Sep 2023
Response from Supervisor on Oct 2, 2023
Israel-Thank you for your rate and review. We will pass along your kind words to Bryce as well. We do hope you come back to visit us soon.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time
The hotel is wonderfully kept. We were allowed to check in very early. The room was immaculate. Staff treated us great. They always greeted us each time we entered the lobby. We were there for a show at Sandler Center. It was an easy, short, and safe walk.
Stayed 1 night in Sep 2023
Response from Supervisor on Sep 29, 2023
Christine-Thank you for a perfect rate and review. We hope you visit us again soon!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay at a well run hotel. Will be coming back
Stayed 1 night in Sep 2023
Response from Supervisor on Sep 29, 2023
Lauren -Thank you for an awesome rating and review. We hope you visit us again soon!

6/10 Okay

Michael

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Staff was not friendly. Breakfast was lacking and staff was not properly trained. Buffet was dirty and not very well stocked. Room was not very clean. Had to run the shower for 5- 10 minutes for hot water to start.
Stayed 1 night in Sep 2023
Response from Supervisor on Sep 24, 2023
Michael -Thank you for your rate and review.

6/10 Okay

Mikal, Manassas

The room itself was average. You can tell that the Furniture & room design was a bit outdated. The shower had rust stains, which I didn’t like because it was hard to tell if it was dirt or rust at first. I could not get any hot water when taking a shower and the toilet splashed extremely high when flushing. The room felt clean enough, it was just outdated. The location was great since it’s right in the town center. A lot of surrounding food options and walkable as well. It was an overall average stay and somewhere I’d only choose if staying for 1 night rather than a few days.
Stayed 1 night in Sep 2023
Response from Supervisor on Sep 23, 2023
Mikal-Thank you for your rate and review.

8/10 Good

Brenda

Liked: Property conditions & facilities, room comfort
Decent stay
This is a big room with a King-sized bed. Firm mattress, most of the furniture in good condition, microwave, mini-fridge, plenty of outlets. The air conditioner is easy to manipulate from a wall thermostat. I saw a cotton swab on the floor of the bathroom and a hair on the tub. That made me doubt the cleanliness of the room. So I searched around for bedbugs or obvious dirt. No bugs, clean sheets, really comfy. Breakfast in the restaurant was disappointing. Against my best COVID instincts, I tried the buffet. Not great. The bacon was overcooked, the toaster didn't work, there were no knives. I decided on sausage, bacon (anyway), cooked apples, and a piece of bread (broken toaster). At least the apples were good. My husband ordered scrambled eggs with his breakfast. The only reason I knew that was available was that I overheard another person asking for an omelet. If I had known! The staff is very professional and friendly. In spite of my complaints we would come back.
Stayed 1 night in Sep 2023
Response from Supervisor on Sep 23, 2023
Brenda-Thank you for your rate and review.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Safe, but "dated"
Average hotel. Good: Staff was very polite, friendly, and helpful. Not so good: Room was in need of new lampshades, sheets without holes, and a deepclean of the armchair. For the price and the Hilton name, I was surprised. (Let's face it, when you're sleeping, you won't care!) Hotel is in a centralized district where there are multiple restaurants, cafés, and even a brewery within walking distance.
Stayed 1 night in Sep 2023
Response from Supervisor on Sep 23, 2023
Anonymous-Thank you for your rate and review.

8/10 Good

Maydell

Liked: Cleanliness, staff & service, amenities
The room was spacious. The headboard had some deep stains for the price
Stayed 1 night in Sep 2023
Response from Supervisor on Sep 23, 2023
Maydell -Thank you for your rate and review.

10/10 Excellent

Huy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Supervisor on Sep 16, 2023
Huy-Thank you for your rate and review.