Not Friendly-- Pet or otherwise!
Posted Dec 7, 2015 on Hotels
Not a pleasant experience! Booked through hotels.com, looking for a pet-friendly, smoking room. We were booked at Sun Suites. the room wasn't too bad, we didn't expect it to be lavish at that price, but it was musty smelling and had bugs. We killed at least 2 roaches in our days stay.
My main complaint was that 2 hours after we had checked in the front desk called to say that they had been told that we have a dog, and dogs are not allowed. I explained that I booked the hotel as pet-friendly and that I had seen many people walking around with dogs on leashes. I was told that the other people were "grandfathered" in. They had already been staying there and they were bought out by a new company that doesn't allow pets. I asked what we needed to do, because we had no where we could take our dog, so if he couldn't stay neither could we (this is a 10lb dachshund, btw).. we were told that it was no problem, they were sorry for the confusion. Sorry we bothered you. Later that night, we found out that we would need to extend our stay, I called front desk and asked about an extra night and was told yes, that we just needed to come down and pay it the next morning. When I went down the next morning we were told that we could not stay since we still had the dog!! What an inconvenience!!! We were in town on a family emergency that was not planned, so this through us back up in the air with no where to stay. Thank God the next motel we found had no problem with our dog.