Ratings based on 879 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable stay.

Posted Jul 16, 2017
The hotel and the room was clean. Friendly and courteous staff. Very comfortable beds. Good facilities, and breakfast included in the price had a good selection. I love the bedding that was light and the covers were all cotton I did not have to fight it/pulling it up during the night. John at the front desk was very helpful.
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Norfolk Airport La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Norfolk stay

Posted Jul 13, 2017
Very dog friendly. Only criticism is that they didn't supply dog poop bags. I brought my own so not a problem for me. There was quite a bit of dog poop on the relatively small grassy areas around the building. I think this would be less of a problem if they supplied dog poop bags. However, overall it was a good experience and I would use La Quinta again.
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
I appreciate you taking the time to tell us about your experience at La Quinta Norfolk Airport. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
The front desk clerk went out of her way to accommodate our early check in request when we arrived earlier than we expected
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay. I am glad we where able to accommodate your request. we take great pride to exceed our guest's expectations. I hope you consider us in your future travels to Norfolk.
2 out of 5
by A verified traveler

I would never go back

Posted Jul 8, 2017
Pros: Nothing
Cons: Everything
The first room we were assigned smelled horribly. I don't know whether it was a deodorizer or a cleaner, but the smell was sickening. In addition, the upholstered chair in the room was covered in stains. We moved to a different room where the smell was better, but it still felt dirty. The equipment in the fitness center was either not operational or was in disrepair. I would never go back to this hotel or any other LaQuinta Hotel.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
I’ve received your review of La Quinta Norfolk Airport. I apologize for not exceeding your expectations during your stay with us. I promise this is a one off incident. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
4 out of 5
Recommended
for Everyone
by A verified traveler from d

STAY HERE!

Posted Jul 2, 2017
I felt like I was getting more than I paid for which was great because my room was very beautiful. However one thing I did not like was that the sheets were not changed or cleaned and I made it a note to check if they were everyday. The sheets I had had stains on them and I checked everyday to see if they were taken care of and even removed some of them so they can be changed and they were not. If not for the sheets this would have gotten a 5 star rating but the staff and and everything else was great. It was a very good location near many stores and restaurants such as target,Walmart and a 15 minute drive to Virginia Beach there were also some outlets nearby that recently opened. I definitely would stay here again.
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Thanks for taking the time to write about your experiences at our Norfolk Airport La Quinta. I’ll use your feedback to continue to provide the best possible stay. I will see you soon at La Quinta Inn and Suites as your choice for lodging accommodations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017
Clean and friendly staffed hotel. Room was spacious and The custodial staff is a 5 star rating. Breakfast could use some tweaking. Limited options, no variety from day to day. Overall , would stay again
Comment from Hotel Management
Jul 1, 2017 by General Manager, Hotel Management
Thank you for taking time to review your stay at Laquinta Inn and Suites. Your feedback is very important to us. I will share you comments with our team so that we can improve the services we provide to our guests. I hope to see you soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Indoor pool nice but bed uncomfortable.

Posted Jun 29, 2017
Room ok but bed not comfortable. Free breakfast good and indoor pool nice.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay. I will use your feedback to improve the services we provide to our guests. Guest comfort and experience is our utmost priority. I hope you will consider to say with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Pros: Staff and the room
Cons: nothing
Just stayed one night but a very pleasant experience.The staff was friendly and the room was very clean
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Norfolk Airport La Quinta. Our team looks forward to providing you with exceptional service in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from M Houston, TX

Great customer service!

Posted May 11, 2017
Great and comforts of home! It had a nice wooded view out my winfow, very comfortable!
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Norfolk Airport La Quinta. Our team looks forward to providing you with exceptional service in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Airport Hotel

Posted May 7, 2017
Pros: Everything
Location: Airport hotel
For an airport hotel this is a great place. They have easy transfer with their own bus to and from the airport. Staff is very friendly and accommodating. The hotel has lots of amenities including gym, pool and even a laundry room.
Comment from Hotel Management
May 7, 2017 by General Manager, Hotel Management
I appreciate you taking the time to tell us about your experience at La Quinta Norfolk Airport. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.