Posted Sep 20, 2016
I probably had the most ridiculous check in experience that I could ever face in my life.
I’m not a motel guru but check in generally takes around a minute, right? Well, definitely not here
I came to hotel around midnight. When I arrived there, main door was locked. There were 10 people outside and people are expected to communicate via “audit window”, which was a teller window. I’m not one of the PC folks who finds everything offensive but I personally found it offensive. I don’t come to this motel for robbing or killing. I’m not American, so maybe it just comes to me like that way.
I waited outside for like an hour, possible 90 minutes with other folks. I heard that receptionist was just hired 2 days ago. Do I care? No. If you hire someone, you should train him like an apprentice with a more experienced employee until he or she can handle things (like checking customers in) alone. I also heard that from one of the guys waiting in the line that someone entered his room via card.
After waiting for 60-90 minutes (I’m not exaggerating, I was literally outside waiting), I finally got my keycard. Did I finish it? Of course not. When I reach my room (I had a luggage, the room was in second floor and there was no elevator..at least I didn’t see it), boom!. First my keycard was not working and secondly I requested a smoking room but the room was non-smoking.
So I picked my luggage and turn back to lobby. After waiting another 20 minutes, I was able to check in