Due to a marathon the streets were being shut down. We had to wake at 6am in order to retrieve our rental car or else it would have been "stuck" and we would not have been able to drive out to our appointment.
Had to leave at 6:30- no breakfast was available at that time.
Would have been proper to have been informed of the situation when the reservation was made- alert the guests to this city held event which hampers the guests ability to get to and from the hotel.
Comment from Hotel Management
Nov 22, 2016 by Guest Relations Manager, Hotel Management
Thank you for your feedback. We take great care in assuring each guest experience is positive, however, it appears that we did not meet your expectations over the busy Parade/Marathon weekend. Please accept my sincere apology. I have shared your thoughts with the appropriate team members, and we will work to improve our execution in the area your comments highlighted. Thanks again, and we hope that you will consider returning to the property in the future.