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Reviews of Hilton Vacation Club Ocean Beach Club Virginia Beach

3.5 out of 5
Hilton Vacation Club Ocean Beach Club Virginia Beach
3401 Atlantic Ave, Virginia Beach, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 473 out of 1010 reviews" "
Rating 8 - Good. 243 out of 1010 reviews" "
Rating 6 - Okay. 144 out of 1010 reviews" "
Rating 4 - Poor. 82 out of 1010 reviews" "
Rating 2 - Terrible. 68 out of 1010 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lamar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in experience and great overall service and will be looking at staying here again soon.
Stayed 1 night in Mar 2024

10/10 Excellent

Maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for the Shamrock marathon weekend & this hotel is situated perfectly for walking to the start & finish (it's approximately .5 from both).
Stayed 2 nights in Mar 2024

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was down for the shamrock marathon and the hotel was great for proximity to all marathon activities— as well as close to good places to eat. Pools are nice and the hot tub was definitely lovely for achy post-run muscles. My one complaint is the lack of roll-aways or cots. My mom made a last minute decision to join me but I’d only booked a room with one bed. The staff said they simply do not have cots on site. That’s insane to me. I own an inn myself and people need them all the time!
Stayed 4 nights in Mar 2024

10/10 Excellent

Hailey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was friendly. Parking was a short walk, however the spots did fill up quickly on the busiest night because it is also shared with the public
Stayed 3 nights in Mar 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the layout of the rooms with the balcony being off the bedroom.
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay!
Stayed 3 nights in Mar 2024

6/10 Okay

Yanxiao

Traveled with family
Liked: Property conditions & facilities
We were there last year. My daughter likes the hotel a lot. That’s why we booked this year again. This weekend the hotel was not as clean as last year. May be they change management. The sheet looks like didn’t change. All surfaces of the house were not cleaned. I have to told the front desk to have full service at next day. They send a girl to change the bed. But all the tables surface still not clean. Anyway, I will looking for different hotels next year.
Stayed 2 nights in Mar 2024
Response from Steve on Mar 12, 2024
Yanxiao, Thank you for taking the time to post about your past stay with us. I want to apologize for the issues that you had with your unit. We have shared your comments with the team so we can continue to deliver the service that our guests have some to expect. We hope you will still consider staying with us next year.

10/10 Excellent

Gracie

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Amenities
Everything about our stay was great… It was a safe property in all. All the staff was so professional and kind. Thanks for having us 😊
Stayed 1 night in Mar 2024

10/10 Excellent

Nasra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer experience!
Stayed 2 nights in Mar 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay!
Stayed 3 nights in Mar 2024

8/10 Good

Wendy

Clean. Friendly staff. Close to everything
Stayed 1 night in Mar 2024

10/10 Excellent

MERCEDES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Mar 2024

10/10 Excellent

Kristina

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Nikkia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space was good. Very spacious. The downfall is.. We came for some relaxation. Unfortunately, that was a fail. It was very loud and reeked of weed. I ask the manager about the jet tub. That wasn't working, yes he did send maintenance to the room to work on it. They did get it working. But it was so nasty once started. It was hair and debris coming out of the jets. And the hair definitely wasn't from someone's head.YIKES!! they took $57 off the charge which I felt like it should've been atleast a day's refund. It was very disappointing that we went through this. I like this hotel.
Stayed 2 nights in Mar 2024
Response from steve on Mar 6, 2024
Thanks for posting Nikkia. I apologize for the issue you had with the jetted tub. I hope that you will consider staying with us again.

6/10 Okay

Stephanie

Traveled with partner
Room was very small
Stayed 1 night in Feb 2024
Response from Steve on Mar 5, 2024
Thanks for posting Stephanie. We have several options to choose from which come in different sizes and views. We hope you have a chance to visit again.

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My queen suite was just perfect. Clean, comfortable, and great water pressure in the jacuzzi shower!
Stayed 11 nights in Feb 2024

10/10 Excellent

Tanjill

Stayed 1 night in Feb 2024

4/10 Poor

Amy

Stayed 2 nights in Feb 2024
Response from Steve on Feb 29, 2024
Thanks for posting Amy. We hope you come back and we earn a five on your next visit.

2/10 Terrible

Lora

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an abysmal experience staying at the Hilton Vacation Club Oceanfront in Virginia Beach. The state of our hotel room was so unacceptable that I would have been shocked to find such dirty and decrepit accommodations at the local motel. Our stay started off by arriving at around 8 pm after being stuck for hours in terrible traffic. There was only 1 woman in front of us at the check-in booth already being helped, however, we waited on our feet for over THIRTY minutes until we were finally checked in by the front desk receptionist. While she was friendly and eventually apologetic, she initially didn’t even acknowledge us until more than 25 minutes passed of the two of us clearly standing in front of her waiting. Our room was dusty and dirty, the carpet was filthy with a huge dried stain (that looked like blood) in the middle of the floor, our fridge looked like it had been thrown from the top of a building, the sink was missing the drain stopper completely (in addition to it being clogged) and our toilet seat had large pieces of ceramic/paint peeling and chipping all over the place. Both our room and balcony doors were jammed and our safe didn’t work. Rooms in these conditions should never be sold to anyone until they are properly cleaned and the broken items are replaced, especially not for the price we paid for them. No one in their right mind would ever expect to find such deplorable conditions at a Hilton hotel and their ad pictures are totally deceptive. Stay away!
Stayed 2 nights in Feb 2024
Response from Steve on Feb 29, 2024
Thanks for posting about your past stay. I can understand that long car rides and long lines are not a good way to star a vacation. I wand to apologize for the issues that you had with your room. We have double locks on our balconies for the safety of our guests. These can be a little tricky if you haven't seen them before. We do hope that you will consider staying with us again in the near future.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet the front desk employees were friendly and accommodating. The view was amazing and the room was perfect.
Stayed 2 nights in Feb 2024

6/10 Okay

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really wish there was a better coffee option. It would be nice to be able to go downstairs and either get free coffee in the lobby, or at least have a place inside the building or I can buy a coffee early in the morning.
Stayed 3 nights in Feb 2024
Response from Steve on Feb 28, 2024
Thanks for the feedback on the coffee Katie. We are looking into some additional options for coffee. We hope you have a chance to visit again soon.

10/10 Excellent

carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cody

Stayed 1 night in Feb 2024

10/10 Excellent

Natasha

Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great room service and cleanliness.
Stayed 1 night in Feb 2024

8/10 Good

Betsey l

Stayed 2 nights in Feb 2024

8/10 Good

Courtney, Mountainside

Liked: Cleanliness, staff & service, property conditions & facilities
To much light comes thru the window curtains need to closed better ,
Stayed 3 nights in Feb 2024

6/10 Okay

Sukhwinder

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Clean and friendly front desk staff, but we had to waste the entire day as no hot water untill 3pm. Another thig their chek out time is very early 10Am, should be at least 11 am, especially when you are with small kids, rushing to get out early morning, and charging for resort.
Stayed 2 nights in Feb 2024
Response from Steve on Feb 14, 2024
Thanks for posting Sukhinder. I apologize for the issue with the hot water. We have a 10am checkout so we can get the rooms ready for the next guests' arrival. in the future, if you need a little extra time at the resort, we will be glad to store your luggage and your parking pass is good till 2pm. I hope this is helpful.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service
Had 3 children with me so the pools were fun for them! Nice hotel overall except the shower the water wouldnt get hot.
Stayed 1 night in Jan 2024

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Audreyel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The oven front view was amazing. The hotel is secure and quiet. You don’t have to worry about stragglers rooming this hotel it is very secure yet inviting
Stayed 2 nights in Jan 2024

6/10 Okay

Monica

Business traveler
Disliked: Staff & service
Put us in a room that was already occupied by another guest.
Stayed 1 night in Jan 2024
Response from Steve on Jan 11, 2024
Thanks for letting us know Monica. I want to apologize for the mixup.

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2023

8/10 Good

Novi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Kevin

Stayed 1 night in Dec 2023
Response from Steve on Jan 24, 2024
Thanks for posting Kevin. Please let us know if there was anything we could have done to earn a higher score.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 2 nights in Dec 2023

8/10 Good

debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Adrienne

Stayed 1 night in Dec 2023

10/10 Excellent

Mario

Stayed 2 nights in Dec 2023

10/10 Excellent

Lonnie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime we go to va beach this is our go to place... love it here.
Stayed 2 nights in Dec 2023

10/10 Excellent

Danielle

Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was uncomfortable it was a side of the building room for a "Beach view". The room was small, so was the TV. The WiFi was find the dishes were clean and the staff was incredible.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kathaleen, Meridian

Business traveler
Liked: Amenities, property conditions & facilities
This time of year its very quiet. Very clean.
Stayed 3 nights in Nov 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great ocean view and right on the beach. It was very clean and the staff were very friendlyl
Stayed 1 night in Nov 2023

10/10 Excellent

Byoung-cheol

Stayed 1 night in Nov 2023

10/10 Excellent

tracy

Liked: Staff & service, property conditions & facilities
Everything is good
Stayed 2 nights in Nov 2023

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, the view is gorgeous, and the staff is excellent!
Stayed 2 nights in Nov 2023

10/10 Excellent

Jacobe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 2 nights in Nov 2023

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor TV channels, and too small televisions.
Stayed 3 nights in Nov 2023